Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Nov 10, 2023 | 9:44 am
#2941
Join Date: Aug 2010
Location: LAX oriented World Digital Nomad
Programs: AA Exec Plat, Hyatt Globalist, MLife/Cosmo Identity Gold, Other Vegas too...
Posts: 1,466
Nov 13, 2023 | 2:21 pm
#2943
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 2,425
Is there a way to create an alert for a CONNECTING itinerary?
For example: "U code available for TPA-CLT-BOS"
Now, TPA-CLT is showing 7 seats availability in U class.
But CLT-BOS is showing 0 availability U class.
In searching TPA-BOS, connecting through CLT, EF is showing 6 seats available in U, for BOTH flights. (Same flight numbers as individual leg searches)
Expert Flyer allows me to create an alert for class U on TPA-CLT leg. And it will let me create a separate alert for class U on CLT-BOS leg. But I am looking to get notified when the connecting pair of flights has U availability.
For example: "U code available for TPA-CLT-BOS"
Now, TPA-CLT is showing 7 seats availability in U class.
But CLT-BOS is showing 0 availability U class.
In searching TPA-BOS, connecting through CLT, EF is showing 6 seats available in U, for BOTH flights. (Same flight numbers as individual leg searches)
Expert Flyer allows me to create an alert for class U on TPA-CLT leg. And it will let me create a separate alert for class U on CLT-BOS leg. But I am looking to get notified when the connecting pair of flights has U availability.
Nov 16, 2023 | 7:11 am
#2944
Join Date: Feb 2002
Location: BOS
Programs: AA EXP 1MM, DL PM, Bonvoy Ambassador (Plat Life), HH G, Amtrak, B6, MR
Posts: 1,722
Is there a way to create an alert for a CONNECTING itinerary?
For example: "U code available for TPA-CLT-BOS"
Now, TPA-CLT is showing 7 seats availability in U class.
But CLT-BOS is showing 0 availability U class.
In searching TPA-BOS, connecting through CLT, EF is showing 6 seats available in U, for BOTH flights. (Same flight numbers as individual leg searches)
Expert Flyer allows me to create an alert for class U on TPA-CLT leg. And it will let me create a separate alert for class U on CLT-BOS leg. But I am looking to get notified when the connecting pair of flights has U availability.
For example: "U code available for TPA-CLT-BOS"
Now, TPA-CLT is showing 7 seats availability in U class.
But CLT-BOS is showing 0 availability U class.
In searching TPA-BOS, connecting through CLT, EF is showing 6 seats available in U, for BOTH flights. (Same flight numbers as individual leg searches)
Expert Flyer allows me to create an alert for class U on TPA-CLT leg. And it will let me create a separate alert for class U on CLT-BOS leg. But I am looking to get notified when the connecting pair of flights has U availability.
Nov 21, 2023 | 2:30 am
#2945
Join Date: Jan 2005
Location: London
Posts: 1,251
Recently I've been unable to query Fare Rules for Qatar Airways fares. Seems like any attempt to display fare rules for a QR fare gives an error such as: "Fare Rules Unavailable: Fare rules cannot be displayed. This may be due to multiple fares existing for fare basis RJTHP3RX". This used to work in the past, and viewing routings still works fine. What's going on?
Expertflyer.com Fare Rules error
Expertflyer.com Fare Rules error
Nov 24, 2023 | 11:04 am
#2946
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, AS MVP Gold, MR LTT, HH Dia, IHG Dia, Amex Plat
Posts: 37,455
Recently I've been unable to query Fare Rules for Qatar Airways fares. Seems like any attempt to display fare rules for a QR fare gives an error such as: "Fare Rules Unavailable: Fare rules cannot be displayed. This may be due to multiple fares existing for fare basis RJTHP3RX". This used to work in the past, and viewing routings still works fine. What's going on?
Expertflyer.com Fare Rules error
Expertflyer.com Fare Rules error
Nov 28, 2023 | 7:57 am
#2947
Join Date: Mar 2016
Location: MUC
Posts: 35
Seat map for LH cannot be displayed anymore. Keep getting the message "An error has occurred while communicating with the airline reservation system. The support team has been notified of this problem. Thank you for your patience and understanding."
Nov 28, 2023 | 7:58 am
#2948
Join Date: Apr 2020
Posts: 330
Wasn't working yesterday for AA1101 12/1/23:
- The requested information could not be retrieved or is not available. This is likely due to invalid input criteria or lack of access to the information from the airline. Please revise the search parameters and try again.
Nov 28, 2023 | 8:15 am
#2949
Join Date: Sep 2007
Location: ORD
Programs: UA MM, AA PPro
Posts: 1,518
Wasn't working yesterday for AA1101 12/1/23:
- The requested information could not be retrieved or is not available. This is likely due to invalid input criteria or lack of access to the information from the airline. Please revise the search parameters and try again.
Nov 28, 2023 | 8:21 am
#2950
Join Date: Apr 2020
Posts: 330
Nov 28, 2023 | 12:45 pm
#2952
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 2,425
Nov 28, 2023 | 1:38 pm
#2953
Join Date: Jan 2006
Location: SFO, CLT
Programs: AA Bonsai EXP (2.9 MM), AS Atmos Ag
Posts: 1,561
Wasn't working yesterday for AA1101 12/1/23:
- The requested information could not be retrieved or is not available. This is likely due to invalid input criteria or lack of access to the information from the airline. Please revise the search parameters and try again.
Nov 28, 2023 | 11:20 pm
#2954
Join Date: Jul 2013
Location: Newcastle, Australia
Programs: qantas platinum
Posts: 65
Clarity on expertflyer availability query
I booked the first half of a reasonably comprehensive DONE4 six months ago. The start date is February 2024, commencing in Japan and travelling through North and South America, Europe then back to Sydney for 2 months, before spending October and November in Asia, finishing in NRT at the end of November. I have been checking Expertflyer for D seats on 24 November SGN-NRT but JAL and Malaysian are displaying no availability in D out of SGN at all - plenty of availability for everything else? Can anyone tell me what this means? Apologies if this info is already available in here somewhere - I seem to be woefully inefficient at doing searches....
Nov 29, 2023 | 1:16 am
#2955
Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,687
24-Nov-2024 is 361 days in the future (as of today - 29-Nov-2023)
It might be that JL and MH have not yet loaded their availabilities, so far in the future.
In Experflyer I'm seeing both airlines have plenty of availability in the days before the 24th
It might be that JL and MH have not yet loaded their availabilities, so far in the future.
In Experflyer I'm seeing both airlines have plenty of availability in the days before the 24th
I booked the first half of a reasonably comprehensive DONE4 six months ago. The start date is February 2024, commencing in Japan and travelling through North and South America, Europe then back to Sydney for 2 months, before spending October and November in Asia, finishing in NRT at the end of November. I have been checking Expertflyer for D seats on 24 November SGN-NRT but JAL and Malaysian are displaying no availability in D out of SGN at all - plenty of availability for everything else? Can anyone tell me what this means? Apologies if this info is already available in here somewhere - I seem to be woefully inefficient at doing searches....