Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Feb 12, 2024 | 10:57 am
#3016
Join Date: Apr 2014
Programs: BAC Gold. Hilton Gold (downgraded, sob!)
Posts: 754
I don't think this is correct. I have several flight schedule alerts currently set that are off by 5 hours. If I click on the magnifying glass icon, I get the following pop up response: The flight schedule has changed for "Your trip alert AAA-BBB". It has been like this for days now, yet I am not receiving any notification.
In other words, EF's system recognizes that there is a flight schedule change based on the alert, but NO notification is being sent. I don't know if this is still a glitch that hasn't been fixed or if they have stopped sweeping or dramatically reduced the frequency of sweeps, but here we are a week later and NO notification. IMHO and for my $99, that sorta defeats the purpose of setting an alert. YMMV.
In other words, EF's system recognizes that there is a flight schedule change based on the alert, but NO notification is being sent. I don't know if this is still a glitch that hasn't been fixed or if they have stopped sweeping or dramatically reduced the frequency of sweeps, but here we are a week later and NO notification. IMHO and for my $99, that sorta defeats the purpose of setting an alert. YMMV.
Feb 12, 2024 | 12:51 pm
#3017
Join Date: May 2004
Posts: 264
You may want to check to see if newly created schedule alerts are ok and it's just an issue with existing ones. If so, point that out to support.
Feb 12, 2024 | 2:50 pm
#3018
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,813
Several days ago, I emailed them an inquiry about whether it was safe to set new alerts, or if the system was still was not effectively processing the information. They never responded to my email. Not a good look.
Are there other sites beside FT in which EF is discussed?
Are there other sites beside FT in which EF is discussed?
Feb 12, 2024 | 3:23 pm
#3019
Join Date: Apr 2014
Programs: BAC Gold. Hilton Gold (downgraded, sob!)
Posts: 754
Thank you. Those were newly created and I have already been in touch with EF and await their reply. Ill have another go tomorrow at setting them all again!
Feb 15, 2024 | 11:59 pm
#3021
Moderator: American AAdvantage, Signatures
Join Date: Jan 2008
Location: London, England
Programs: UA 1K, Hilton Diamond, IHG Diamond Ambassador, National Exec, AA EXP Emeritus
Posts: 9,796
As this is not AA specific, I shall send this thread to the Travel Tools forum.
~Moderator
AAdvantage forum co-moderator
~Moderator
AAdvantage forum co-moderator
Feb 16, 2024 | 12:44 pm
#3024
Join Date: Jan 2006
Location: SFO, CLT
Programs: AA Bonsai EXP (2.9 MM), AS Atmos Ag
Posts: 1,563
Feb 16, 2024 | 1:08 pm
#3025
Join Date: Mar 2010
Location: PHL
Programs: AA Executive Platinum; Hilton Diamond
Posts: 2,753
Feb 16, 2024 | 2:41 pm
#3027
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,813
I got a whole bunch of alerts today, and each one changed from their previous erroneous times to the correct and original times. Problem is that when I went into EF to see if the alerts were still active, not only were they not active, but there was no record of the alerts in the notified or expired tabs. Very weird.
Wish EF would communicate with its clients. An apology message letting us know that they are working on it would be the right thing to do.
Wish EF would communicate with its clients. An apology message letting us know that they are working on it would be the right thing to do.
Feb 16, 2024 | 2:52 pm
#3028
Join Date: Jan 2018
Programs: AF/KL FB Platinum, DL Diamond, Hertz PC, Bonvoy Gold Elite; Hilton Gold
Posts: 1,170
Have any other Delta flyers noticed that for the last week theres been no Delta inventory? You can see Delta flight schedules but theyre all zeroed out. Ive emailed twice and heard nothing back from Support.
Feb 16, 2024 | 3:21 pm
#3030
Join Date: Mar 2010
Location: PHL
Programs: AA Executive Platinum; Hilton Diamond
Posts: 2,753
I got a whole bunch of alerts today, and each one changed from their previous erroneous times to the correct and original times. Problem is that when I went into EF to see if the alerts were still active, not only were they not active, but there was no record of the alerts in the notified or expired tabs. Very weird.
Wish EF would communicate with its clients. An apology message letting us know that they are working on it would be the right thing to do.
Wish EF would communicate with its clients. An apology message letting us know that they are working on it would be the right thing to do.