Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Feb 16, 2024 | 4:09 pm
#3031
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,814
Feb 16, 2024 | 6:47 pm
#3034
Join Date: Jan 2006
Location: SFO, CLT
Programs: AA Bonsai EXP (2.9 MM), AS Atmos Ag
Posts: 1,563
Feb 16, 2024 | 8:59 pm
#3035
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Gold Star, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,987
This is ridiculous indeed. I’d like some compensation before my next renewal.
I have about 20 alerts across different carriers, a week or so ago I had all my flights give a false alarm schedule change. Today only my EK flights. Anyone else had an airline specific one today?
I have about 20 alerts across different carriers, a week or so ago I had all my flights give a false alarm schedule change. Today only my EK flights. Anyone else had an airline specific one today?
Feb 17, 2024 | 1:52 am
#3037
Join Date: Dec 2006
Posts: 279
Much as I love expertflyer, I am beginning to wonder whether anyone is actually working there or it is just rusting away. The basic functionality works okay, except for this annoying repeated bug with firing all our alerts, but the user interface appears to have been unchanged for about a decade. There are quite simple things they could do to improve basic usability and to make the experience on an iPad much better. I sent some suggestions months ago and got a courteous response, but I do not feel that any active development is going on. There is a blog link which is to a broken page so, they have abandoned their communication channel to customers.
Feb 17, 2024 | 3:25 am
#3039
Join Date: Apr 2015
Location: MUC+GRU
Programs: M&M LT SEN, ALL Diamond
Posts: 199
please do all act with you wallet and turn off auto renew today. Perhaps thats going to cause some reaction
Feb 17, 2024 | 7:11 am
#3040
Join Date: Aug 2018
Location: Chicago
Posts: 514
wow thats nuts! I just came here to say that I received more than 50 email alerts in the last 24 hours for an alert that I had deleted a couple of days ago.
Feb 17, 2024 | 7:50 am
#3041
Join Date: Jan 2011
Location: AMS+IAH
Programs: LH: Lifetime SEN *G|| IHG: Dia+RA InnerC
Posts: 5,623
I bet the alerts keep being triggered because the back end has some outdated / invalid protocol still active.
Oversight during the upgrade / mainentance phase of its "data" source i suppose.
https://www.reddit.com/r/awardtravel...notifications/
&
https://www.reddit.com/r/awardtravel...yer/?rdt=58525
Oversight during the upgrade / mainentance phase of its "data" source i suppose.
https://www.reddit.com/r/awardtravel...notifications/
&
https://www.reddit.com/r/awardtravel...yer/?rdt=58525
Feb 17, 2024 | 8:06 am
#3042
Join Date: Sep 2008
Location: AUS
Programs: AY+ Platinum, BAC, AA, Hyatt Globalist, Amex Plat
Posts: 7,523
I'm really not sure how much more evidence that folks need in order to understand that this tool is being allowed to slowly asphyxiate and die. It appears there will no further investment in this tool and they will just milk subscription money from those that just keep renewing hoping things will improve.
At this point, I'd only consider paying for EF occasionally, a month at a time, if I had a specific need that EF could meet, but no way I'd give them an annual fee up front at this point.
I guess the interesting/confusing question is why in the world did Red Ventures purchase Expert Flyer to begin with? They seem to have done exactly nothing with it...
Regards
At this point, I'd only consider paying for EF occasionally, a month at a time, if I had a specific need that EF could meet, but no way I'd give them an annual fee up front at this point.
I guess the interesting/confusing question is why in the world did Red Ventures purchase Expert Flyer to begin with? They seem to have done exactly nothing with it...
Regards
Feb 17, 2024 | 8:22 am
#3043
Join Date: Dec 2006
Posts: 279
So tempting to write an auto reflector script that logs a help desk case for every spurious alert but that wouldnt be kind or helpful :-)
Feb 17, 2024 | 8:24 am
#3044
Join Date: Mar 2010
Location: PHL
Programs: AA Executive Platinum; Hilton Diamond
Posts: 2,753
Feb 17, 2024 | 8:35 am
#3045
Join Date: Sep 2002
Location: PVD/BOS, PIT
Programs: UA 1K/1MM ★G, DL Silver, Amtrak ES, Hilton Diamond,Nexus
Posts: 259
This product is definitely in maintenance mode only. Collect the yearly fee until the expenses exceed the revenue and then kill the service.