Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Nov 29, 2023 | 9:41 am
#2957
Join Date: Jan 2006
Location: SFO, CLT
Programs: AA Bonsai EXP (2.9 MM), AS Atmos Ag
Posts: 1,561
Dec 9, 2023 | 6:53 pm
#2960
Join Date: Jan 2018
Programs: AF/KL FB Platinum, DL Diamond, Hertz PC, Bonvoy Gold Elite; Hilton Gold
Posts: 1,170
URGENT: Expert Flyer Facebook login down
It appears that the Facebook login option is down. See my screenshot below. I tried logging in with the username and password but it says that since my account was created with Facebook I must use the Facebook login. Does anybody have a Support email address to send to EF? I tried Support at expert flyer .com but it bounced.
Dec 9, 2023 | 7:03 pm
#2961
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 24,796
Dec 9, 2023 | 7:22 pm
#2962
Join Date: Jan 2018
Programs: AF/KL FB Platinum, DL Diamond, Hertz PC, Bonvoy Gold Elite; Hilton Gold
Posts: 1,170
According to the wikipost, it is [email protected] .
Dec 11, 2023 | 1:08 pm
#2964
Join Date: Mar 2022
Location: SW UK
Programs: British Airways, Swiss, Hilton, Hyatt
Posts: 13
It appears that the Facebook login option is down. See my screenshot below. I tried logging in with the username and password but it says that since my account was created with Facebook I must use the Facebook login. Does anybody have a Support email address to send to EF? I tried Support at expert flyer .com but it bounced.
Dec 11, 2023 | 6:57 pm
#2965
Join Date: Oct 2012
Location: YYC
Programs: AC SE MM
Posts: 2,401
It appears that the Facebook login option is down. See my screenshot below. I tried logging in with the username and password but it says that since my account was created with Facebook I must use the Facebook login. Does anybody have a Support email address to send to EF? I tried Support at expert flyer .com but it bounced.
Dec 11, 2023 | 7:18 pm
#2966
Join Date: Jan 2018
Programs: AF/KL FB Platinum, DL Diamond, Hertz PC, Bonvoy Gold Elite; Hilton Gold
Posts: 1,170
I sent an email in over the weekend. They responded first thing this morning saying that they were aware of the issue and were researching. I don't know why its still down. They probably let some sort of api subscription expire is my guess. They were able to convert my login type to email / password and sent me a password reset email. It works fine now that way. I leave on a big trip this week and needed EF over the weekend so I just signed up for a free trial using another email to get me through the weekend.
Dec 15, 2023 | 9:25 am
#2968
Join Date: Sep 2015
Location: Santa Barbara, CA, Park City, UT
Programs: AA EXP, Delta Silver, Marriott Plat,Hilton Diamond, Hyatt Globalist, IHG Plat, AF plat
Posts: 1,002
F space on BA
I realize EP cant show premium space for BA flights. However, Ive been seeing AA mile redemptions pop up on BA flights for F from time to time. I thought booking F on BA with AA miles is not possible. If I search for F award space code Z on AA will I see space if opens up on BA on EP?
Dec 16, 2023 | 4:31 am
#2969
Join Date: Oct 2021
Location: London (ne Melbourne)
Programs: Qantas Platinum (Oneworld Emerald)
Posts: 1,357
Also having this issue. Is there a way to remove the Facebook association and use your email address as a regular login?
Dec 16, 2023 | 8:23 am
#2970
Join Date: Oct 2012
Location: YYC
Programs: AC SE MM
Posts: 2,401
I contacted them with the email address shared above and they got back to me the next day and were able to change it from Facebook to email login. Seems like you need to contact them to change the login method.