Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Jan 9, 2024 | 8:58 am
#2987
Join Date: Mar 2008
Posts: 2,024
Yes, me neither. Setup seat alerts for an AA flight for 4 possible seats that I wanted to switch to. Never got an alert. Just so happened to check AA's app a few days ago and surprise, 2 of the 4 were available, so I switched. Lucked out.
Jan 28, 2024 | 9:25 am
#2988
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, LH SEN, HH Gold, Marriott Plat, IHG Plat Amb
Posts: 5,642
Can anybody explain why EF does not show any American Airlines (AA) fares ex-Cairo? Fares are present and ITA Matrix or even the AA website show fare codes, but I cannot display on EF to examine the exact rules.
Jan 29, 2024 | 7:41 am
#2989
Join Date: Jun 2014
Programs: Delta, aa, united silver
Posts: 86
EF for Delta
Two questions that I have not seen answered here for EF a searches on delta. 1) the most J seats Ive seen has been 9 even if cabin has more seats in it and more show open on delta.com - anyone know why? 2) EF often does not present all the flights that are available, especially connections that show on delta.com. Would appreciate the groups insights as I am relatively new to EF.
Thanks
Thanks
Jan 29, 2024 | 9:16 am
#2990
Join Date: Aug 2001
Posts: 1,159
9 is the maximum that any GDS will ever display irrespective of the actual number available. In other words it means "9 or more" seats are available for sale in that fare bucket. Probably for historical reasons when these systems were first designed and results had to fit into fixed number of characters... as was all text based.
Jan 30, 2024 | 3:26 am
#2991
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Nobody; EY Silver
Posts: 2,587
The likely reason is that their default GDS for fares listing does not show fares specific to Egypt market. So they need to switch to alternatives and this is extra settings or even development. Same is true for LH Group fares (also not showing on EF anymore).
Jan 30, 2024 | 9:20 am
#2992
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, LH SEN, HH Gold, Marriott Plat, IHG Plat Amb
Posts: 5,642
Please alert to them via email. I did that several times but I guess they didn't get enough complaints to action.
The likely reason is that their default GDS for fares listing does not show fares specific to Egypt market. So they need to switch to alternatives and this is extra settings or even development. Same is true for LH Group fares (also not showing on EF anymore).
The likely reason is that their default GDS for fares listing does not show fares specific to Egypt market. So they need to switch to alternatives and this is extra settings or even development. Same is true for LH Group fares (also not showing on EF anymore).
Feb 7, 2024 | 2:49 pm
#2994
Join Date: May 2018
Location: FRA
Programs: LH SEN
Posts: 1,937
Feb 8, 2024 | 10:44 am
#2995
Join Date: Aug 2018
Location: Chicago
Posts: 514
Is anyone else encountering numerous inaccurate flight schedule notifications today?
I've been inundated with 8 notifications this morning. With the exception of one, all of them have been erroneous. These notifications claim that the flight times are being changed from unfamiliar old times to what has always been the correct time.
This issue seems to be affecting multiple airlines (BA, Singapore, United) and flights scheduled from this month to next January.
I've been inundated with 8 notifications this morning. With the exception of one, all of them have been erroneous. These notifications claim that the flight times are being changed from unfamiliar old times to what has always been the correct time.
This issue seems to be affecting multiple airlines (BA, Singapore, United) and flights scheduled from this month to next January.
Feb 8, 2024 | 10:53 am
#2996
Join Date: Mar 2008
Posts: 2,024
Is anyone else encountering numerous inaccurate flight schedule notifications today?
I've been inundated with 8 notifications this morning. With the exception of one, all of them have been erroneous. These notifications claim that the flight times are being changed from unfamiliar old times to what has always been the correct time.
This issue seems to be affecting multiple airlines (BA, Singapore, United) and flights scheduled from this month to next January.
I've been inundated with 8 notifications this morning. With the exception of one, all of them have been erroneous. These notifications claim that the flight times are being changed from unfamiliar old times to what has always been the correct time.
This issue seems to be affecting multiple airlines (BA, Singapore, United) and flights scheduled from this month to next January.
Between this and the numerous flight changes (that DO happen) that don't generate a notification, Expert Flyer is going downhill.
Feb 8, 2024 | 11:34 am
#2998
Join Date: Mar 2010
Location: PHL
Programs: AA Executive Platinum; Hilton Diamond
Posts: 2,753
Expert Flyer Wackiness
I just received 19 emails from EF noting schedule changes for all of my alerts. Each alert was for a change of exactly 5 or 6 hours. Obviously, a screw up related to time zone changes or something. Please tell me that someone else has received similar emails!
Feb 8, 2024 | 11:56 am
#2999
Join Date: Jan 2006
Location: SFO, CLT
Programs: AA Bonsai EXP (2.9 MM), AS Atmos Ag
Posts: 1,562
Yes - 26 schedule change alerts bombed my inbox over the course of an hour or so. BA, UA, AS, AA. All seem to be off by exactly 5 or 6 hours. I suspect that EF's "clock" is wrong somehow.
My go to travel tool for the last ~20 years seems to be declining steadily under the new ownership.
My go to travel tool for the last ~20 years seems to be declining steadily under the new ownership.