Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Jul 26, 2023 | 12:28 pm
#2837
Join Date: Oct 2017
Programs: Miles & Bonus (A3), Miles & More (LH)
Posts: 234
I keep my fingers crossed that the issue will be solved sooner rather than later and of course it is of a technical rather than a financial nature.
Notice: Please excuse the inconvenience caused by the : Please excuse the inconvenience caused by the current outagesNotice: Please excuse the inconvenience caused by the current outages our data providers are experiencing. We apologize for any disruption this may cause and appreciate your understanding. Thank you for your patience. Thank you for your understanding our data providers are experiencing. We apologize for any disruption this may cause and appreciate your understanding. Thank you for your patience. Thank you for your understanding. outages our data providers are experiencing. We apologize for any disruption this may cause and appreciate your understanding. Thank you for your patience. Thank you for your understanding.
Notice: Please excuse the inconvenience caused by the : Please excuse the inconvenience caused by the current outagesNotice: Please excuse the inconvenience caused by the current outages our data providers are experiencing. We apologize for any disruption this may cause and appreciate your understanding. Thank you for your patience. Thank you for your understanding our data providers are experiencing. We apologize for any disruption this may cause and appreciate your understanding. Thank you for your patience. Thank you for your understanding. outages our data providers are experiencing. We apologize for any disruption this may cause and appreciate your understanding. Thank you for your patience. Thank you for your understanding.
Jul 26, 2023 | 6:32 pm
#2838
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA Plat (1MM), DL Gold (1MM), Marriott LTT
Posts: 11,218
I suspect the GDS that was feeding EF got cut off. For what reason who knows? It's been down over 36 hours now and I have flights coming up in a couple of days where I will really need the service. Not to mention the 9 segment international trip I have already booked in August that can easily go pear shaped. Truly hope it's just temporary as well.
-RM
-RM
Jul 26, 2023 | 6:33 pm
#2839
Join Date: Sep 2012
Location: LAX and LHR
Programs: AA EXP, IHG something, Hilton whatsit
Posts: 239
I've messaged Red Ventures, the folks that bought EF, to see if they can shed any light on when we can expect a return of service. Not expecting so, but still worth a shot.
(...of *course* it goes down now, just as I get clearance to book travel for the rest of the year! LOL)
Will report back when/if I get a response.
(...of *course* it goes down now, just as I get clearance to book travel for the rest of the year! LOL)
Will report back when/if I get a response.
Jul 26, 2023 | 6:53 pm
#2841
Join Date: Sep 2019
Location: ORD
Programs: United Airlines Silver, Hilton Diamond, Marriott Gold
Posts: 640
I suspect the GDS that was feeding EF got cut off. For what reason who knows? It's been down over 36 hours now and I have flights coming up in a couple of days where I will really need the service. Not to mention the 9 segment international trip I have already booked in August that can easily go pear shaped. Truly hope it's just temporary as well.
-RM
-RM
Hope its up and running when you go on your trip.
Jul 26, 2023 | 11:53 pm
#2842
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, UA Silver, HH Diamond, IHG Plat, Hyatt Plat, Marriott Titanium, Nat'l EE, Avis PC, Hertz PC
Posts: 16,637
I've not seen any other reports ot GDS or other similar travel data provider outages anywhere else in the news. Pure speculation, of course, but it doesn't exactly bode well for this being an issue with the data providers so much as an issue with ExpertFlyer's account with said data providers.
Jul 27, 2023 | 12:15 am
#2843
Join Date: Feb 2011
Location: LON
Programs: BA, TK, EK
Posts: 949
Indeed. This could be a massive balls-up in ExpertFlyer's systems - but I struggle to see how the problem would be taking this long to resolve. It also could be related to a change in how the GDS data are made available to them, for example requiring the use of a different method to run queries due to the removal from service of an older/less secure access method.
I do worry that it's a commercial problem, though.
I also think, if they resolve the problem, that a significant service credit should be offered, not just 'adding the outage time to the end of the term paid for'. If it's not fixed by the weekend I'm going to have to pay for KVS in case I need to reroute myself on an awkward itinerary.
I do worry that it's a commercial problem, though.
I also think, if they resolve the problem, that a significant service credit should be offered, not just 'adding the outage time to the end of the term paid for'. If it's not fixed by the weekend I'm going to have to pay for KVS in case I need to reroute myself on an awkward itinerary.
Jul 27, 2023 | 2:05 am
#2846
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,388
I dropped KVS about 4 or 5 years ago when they lost access to availability. I've watched their web page periodically to see for an announcement of this feature being resolved bt I never have. So I assume it is still not working.
Jul 27, 2023 | 6:42 am
#2849
Join Date: Jun 2013
Location: Portugal
Programs: TK Elite+, FB Platinum, BAEC Silver, ALL Diamond, IHG Diamond Royal Ambassador, Hyatt Globalist
Posts: 353
Jul 27, 2023 | 7:16 am
#2850
Join Date: Sep 2002
Location: PVD/BOS, PIT
Programs: UA 1K/1MM ★G, DL Silver, Amtrak ES, Hilton Diamond,Nexus
Posts: 259
Unfortunately, the most any of us have seem to have gotten from customer service is they have a data feed problem. With no other visibility, there does not seem to be a sense of urgency to fix this.