Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Jun 16, 2025 | 5:45 am
#3586
FlyerTalk Evangelist
Join Date: Jul 2009
Location: UK
Programs: Mucci, BA, AF
Posts: 10,553
I still get the following error when trying to access QR seat maps:
The requested information could not be retrieved or is not available. This is likely due to invalid input criteria or lack of access to the information from the airline. Please revise the search parameters and try again.
The requested information could not be retrieved or is not available. This is likely due to invalid input criteria or lack of access to the information from the airline. Please revise the search parameters and try again.
Jun 16, 2025 | 6:39 am
#3587
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Thanks. We're experiencing issues displaying seat maps within 24 hours of departure time across several airlines. We're working with our GDS partners to resolve and will share an ETA as soon as we have it. Either way will post an update by end of day.
Jun 16, 2025 | 7:26 am
#3588
Join Date: Jul 2018
Programs: Mucci, Untappd 9000+
Posts: 390
Dear ExpertFlyer Voice ,
I wanted to follow up regarding your message from April about restoring TK inventory & seat maps. Do you happen to have any updates?
Many thanks.
I wanted to follow up regarding your message from April about restoring TK inventory & seat maps. Do you happen to have any updates?
Many thanks.
Jun 16, 2025 | 12:44 pm
#3589
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Jun 16, 2025 | 3:40 pm
#3590
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Quick update on this issue: we're still working through this with our GDS partners and don't have an ETA yet. We will post another update by eod tomorrow or when we have a resolution, whatever comes first.
Jun 17, 2025 | 3:20 pm
#3591
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
End of day update: still working on this with the GDS partners. Given that we don't have an ETA yet we will post another update by EOD Thursday or once this is resolved, whatever comes first.
Jun 18, 2025 | 4:10 am
#3592
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Nobody; EY Silver
Posts: 2,587
Last edited by Keter; Jun 18, 2025 at 4:23 am
Jun 18, 2025 | 8:42 am
#3593
Join Date: Feb 2002
Location: BOS
Programs: AA EXP 1MM, DL PM, Bonvoy Ambassador (Plat Life), HH G, Amtrak, B6, MR
Posts: 1,722
ExpertFlyer Voice , is there some logic in the new website that causes the page to invalidate and the browser to refresh after a brief period of time? I've noticed that when I go back to an open EF tab in my mobile browser (Chrome/Android), the page always seems to refresh. And today I was in the middle of setting up a seat alert, and left it sitting there for a few minutes while I was looking up information on another device, and the page refreshed on its own and lost my edits to the alert settings.
Jun 18, 2025 | 11:11 am
#3594
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
ExpertFlyer Voice , is there some logic in the new website that causes the page to invalidate and the browser to refresh after a brief period of time? I've noticed that when I go back to an open EF tab in my mobile browser (Chrome/Android), the page always seems to refresh. And today I was in the middle of setting up a seat alert, and left it sitting there for a few minutes while I was looking up information on another device, and the page refreshed on its own and lost my edits to the alert settings.
Jun 19, 2025 | 1:27 pm
#3595
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
In the meantime, we're considering displaying our last available seat map (ie 24 hours before departure). We would clearly label when this is the case.
Jun 19, 2025 | 1:53 pm
#3596
Join Date: Feb 2009
Posts: 593
ExpertFlyer Voice , just a quick note to say unfortunately I’ve had to cancel my Premium subscription. It’s purely because I mostly fly Turkish Airlines and still can’t access TK seat maps and related features. I really appreciate all the ongoing effort from the ExpertFlyer team, and I know this isn’t for lack of trying. Once TK is back, I’ll happily re-subscribe. Thanks again for all you do for this community.
Jun 19, 2025 | 2:02 pm
#3597
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
ExpertFlyer Voice , just a quick note to say unfortunately Ive had to cancel my Premium subscription. Its purely because I mostly fly Turkish Airlines and still cant access TK seat maps and related features. I really appreciate all the ongoing effort from the ExpertFlyer team, and I know this isnt for lack of trying. Once TK is back, Ill happily re-subscribe. Thanks again for all you do for this community.
Jun 19, 2025 | 3:01 pm
#3598
Join Date: Oct 2024
Posts: 511
Update: our GDS partners have confirmed that certain airlines are restricting access to seat maps for same-day departures (in some cases we've seen this for departures within the next 24 hours). So far the affected airlines are: BA, JL, DL, QR, ANA, CX, SQ, & AA (AA seems to be same-day only). If you've seen this for any other airline please reach out to our support team or reply on this thread. We'll update our error messages across the site for the affected airlines.
LH starting ~48ish hours prior to departure for Eco and Premium Eco (if I recall correctly, LX was similar).
Jun 19, 2025 | 4:02 pm
#3599
Join Date: Jul 2021
Location: Airport Lounges (Usually in ORD and LHR)
Programs: AA EXP 1MM, AY Gold, QR Gold, Hilton Diamond
Posts: 3,713
Update: our GDS partners have confirmed that certain airlines are restricting access to seat maps for same-day departures (in some cases we've seen this for departures within the next 24 hours). So far the affected airlines are: BA, JL, DL, QR, ANA, CX, SQ, & AA (AA seems to be same-day only). If you've seen this for any other airline please reach out to our support team or reply on this thread. We'll update our error messages across the site for the affected airlines.
In the meantime, we're considering displaying our last available seat map (ie 24 hours before departure). We would clearly label when this is the case.
In the meantime, we're considering displaying our last available seat map (ie 24 hours before departure). We would clearly label when this is the case.
Jun 19, 2025 | 10:50 pm
#3600
Join Date: Oct 2023
Programs: Cathay DM, Hyatt Globalist
Posts: 46
Update: our GDS partners have confirmed that certain airlines are restricting access to seat maps for same-day departures (in some cases we've seen this for departures within the next 24 hours). So far the affected airlines are: BA, JL, DL, QR, ANA, CX, SQ, & AA (AA seems to be same-day only). If you've seen this for any other airline please reach out to our support team or reply on this thread. We'll update our error messages across the site for the affected airlines.
In the meantime, we're considering displaying our last available seat map (ie 24 hours before departure). We would clearly label when this is the case.
In the meantime, we're considering displaying our last available seat map (ie 24 hours before departure). We would clearly label when this is the case.
