Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Mar 31, 2025 | 5:38 pm
#3497
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS Platinum, Hertz President's Circle, IHG Plat, Hyatt Discoverist, Marriott Silver
Posts: 12,484
Apr 1, 2025 | 9:11 am
#3498
Join Date: May 2018
Location: FRA
Programs: LH SEN
Posts: 1,937
Then today I get an email that my account renewed for another year.
I have contacted support to have it reversed, but if you think your account is set to "no renewal" you might want to double check that it still is.
EDIT: support cancelled and refunded immediately 👍
Last edited by supine; Apr 2, 2025 at 3:00 am
Apr 7, 2025 | 8:49 pm
#3499
Join Date: Dec 2002
Location: Tokyo, Japan
Programs: JAL Global Club & oneworld Sapphire, ANA SFC & Star Alliance Gold
Posts: 4,567
Beginning this morning (Japan time), JL seat maps are very glitchy. Some seats are now showing as lavatories, seats that aren't blocked are showing as blocked, and some occupied seats are showing as blocked. (The seat that I have on an upcoming flight is now showing as blocked instead of occupied.)
Apr 8, 2025 | 8:28 am
#3500
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
EF Voice is back
Hey everyone - EF Voice is back! We recognize weve been missing in action from this forum for the past couple of years. There are no excuses and we apologize.
We are committed to changing that moving forward. Our team is excited to begin engaging with the frequent flyer community once again.
-Expert Flyer Team
We are committed to changing that moving forward. Our team is excited to begin engaging with the frequent flyer community once again.
-Expert Flyer Team
Apr 8, 2025 | 8:29 am
#3501
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Beginning this morning (Japan time), JL seat maps are very glitchy. Some seats are now showing as lavatories, seats that aren't blocked are showing as blocked, and some occupied seats are showing as blocked. (The seat that I have on an upcoming flight is now showing as blocked instead of occupied.)
Apr 8, 2025 | 9:25 am
#3502
Join Date: Apr 2014
Programs: BAC Gold. Hilton Gold (downgraded, sob!)
Posts: 754
Hey everyone - EF Voice is back! We recognize weve been missing in action from this forum for the past couple of years. There are no excuses and we apologize.
We are committed to changing that moving forward. Our team is excited to begin engaging with the frequent flyer community once again.
-Expert Flyer Team
We are committed to changing that moving forward. Our team is excited to begin engaging with the frequent flyer community once again.
-Expert Flyer Team
Apr 8, 2025 | 11:55 pm
#3503
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .60 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 18,040
EF Voice is back
Hey everyone - EF Voice is back! We recognize weve been missing in action from this forum for the past couple of years. There are no excuses and we apologize.
We are committed to changing that moving forward. Our team is excited to begin engaging with the frequent flyer community once again.
-Expert Flyer Team
Hey everyone - EF Voice is back! We recognize weve been missing in action from this forum for the past couple of years. There are no excuses and we apologize.
We are committed to changing that moving forward. Our team is excited to begin engaging with the frequent flyer community once again.
-Expert Flyer Team
Apr 9, 2025 | 1:46 am
#3504
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,813
ExpertFlyer Voice , glad you are here. What is being done to upgrade EF? What plans are there for the future?
Apr 9, 2025 | 8:19 am
#3505
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
ExpertFlyer Voice , glad you are here. What is being done to upgrade EF? What plans are there for the future?
1. Bring back text alerts
2. Improve our mobile experience
3. Simplify the search for upgrade inventory (ie SWUs on AA, etc)
If you have additional feedback on how we can make EF more useful, please share!
Apr 9, 2025 | 8:54 am
#3506
Join Date: Apr 2008
Location: CLT
Programs: AA EXP; Avis PC; Hertz PC; Marriott LT Gold; Hilton Diamond
Posts: 1,269
Related to item 2, please add the ability to save queries from the mobile version. Thanks and welcome back.
Apr 9, 2025 | 10:59 am
#3507
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Nobody; EY Silver
Posts: 2,587
However, i am sure there is a way to model this via APIs etc.
As a side note: this fact stands behind many discrepancies in availability that people complain about (but not all of course).
Also married segments availability alerts is something the previous team was never able to develop. Might be something simple for the new EF Team.
Thanks in advance!
Apr 9, 2025 | 11:23 am
#3508
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Nobody; EY Silver
Posts: 2,587
Currently the trick to see TK fares in EF is to specify more than one airline one of which is TK (ie force/ trick EF to use secondary GDS). But why should people invent a wheel? Thanks!
Apr 9, 2025 | 12:41 pm
#3509
Join Date: Oct 2024
Posts: 511
Apr 9, 2025 | 5:33 pm
#3510
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,813
now, since a large segment of the population flys round trip, how about a button to automatically reverse the origin and destination, keeping same airline, and allowing us to just enter the new flight number?