Go Back  FlyerTalk Forums > Travel&Dining > Travel Tools
Reload this Page >

ExpertFlyer Help Desk, Information and Updates Thread

Community
Wiki Posts
Search
Old Feb 14, 2015, 12:53 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).

You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.

--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
  • Upgrades - AY, BA, EK, EY, IB, QR, VS
  • Awards - AY, BA, IB, EY, QR, VS

To search AA upgrades:
  • Use the Award & Upgrade tool
  • Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
  • To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
  • 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4











Print Wikipost

ExpertFlyer Help Desk, Information and Updates Thread

Thread Tools
 
Search this Thread
 
Old Nov 4, 2024 | 11:03 am
  #3346  
10 Countries Visited20 Countries Visited30 Countries Visited5 Years on Site
 
Join Date: Oct 2018
Programs: BAEC Bronze
Posts: 55
I've just had an email saying my last payment covering Oct 11 to Nov 11 has been refunded.

Edit: I'd given up trying but my saved BA Seat Map queries now seem to be working.
pandaperth likes this.
no2blues is offline  
Old Nov 4, 2024 | 4:49 pm
  #3347  
100 Countries Visited
All eyes on you!
15 Years on Site
 
Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,689
Originally Posted by TKMAXX
Trying to see what the fare is for ex-CAI, but I get nothing. I do see the ex OSL fare. though!

(snip)

I see you're in your ex CAI trip right now. Any tips for pricing / finding the availability for a DONE5 ex-CAI using EF? I can't make the Oneworld tool to give me a EGP price (resets to AUD all the time as I travel to Australia first).
Most (All?) the Oneworld airlines pulled their ex-Egypt fares shortly after the Egyptian Government let the country's currency (EGP) float freely back in March - it promptly fell by 66%, which is why the fares were so great.

If you're getting the tool to price an itinerary but it prices in AUD - this means the tool will get Qantas to issue the ticket. The base fare should whatever is in the system for itineraries starting in Egypt, but converted to AUD. It should NOT be the base fare for itineraries starting in Australia!

I believe you are way too late to the party for the ex-Egypt fares. So perhaps start in Norway?
pandaperth is offline  
Old Nov 4, 2024 | 4:51 pm
  #3348  
All eyes on you!
5 Years on Site
 
Join Date: Jan 2017
Programs: EK Plat
Posts: 252
EK and EY seat maps still not working in Y... emails to customer support remain unanswered.

I'll give it another week but otherwise, like others, will cancel my subscription.
Lkaroo is offline  
Old Nov 4, 2024 | 5:04 pm
  #3349  
All eyes on you!
15 Years on Site
 
Join Date: Sep 2007
Location: ORD
Programs: UA MM, AA PPro
Posts: 1,519
Originally Posted by hawaii777
Noticing F and Y for UA are not accurate within 48 hours of departure, but seem to be OK further out, but seats that do not exist in certain rows (at least on the 777-300) are shown as available.
UA J, too. I had an alert set up before the maps went bonkers, and EF just sent me a false alarm email.
chavala likes this.
legalalien is offline  
Old Nov 4, 2024 | 9:24 pm
  #3350  
10 Countries Visited
All eyes on you!
 
Join Date: Nov 2021
Posts: 155
Originally Posted by pandaperth
Most (All?) the Oneworld airlines pulled their ex-Egypt fares shortly after the Egyptian Government let the country's currency (EGP) float freely back in March - it promptly fell by 66%, which is why the fares were so great.

If you're getting the tool to price an itinerary but it prices in AUD - this means the tool will get Qantas to issue the ticket. The base fare should whatever is in the system for itineraries starting in Egypt, but converted to AUD. It should NOT be the base fare for itineraries starting in Australia!

I believe you are way too late to the party for the ex-Egypt fares. So perhaps start in Norway?
Thanks, that makes sense! The ex-CAI doesn't show up on EF, validating that no one has a card for that route anymore.

Shame I missed the party, DONE5 (sadly travelling over Asia so no DONE4), ex OSL is around 5k GBP including fees. Not too bad, but those ex CAI prices looked so enticing to begin with!
TKMAXX is online now  
Old Nov 6, 2024 | 2:49 am
  #3351  
40 Countries Visited
80 Nights
5M
15 Years on Site
 
Join Date: Mar 2008
Location: USA, France
Programs: LH HON*****, AF/KL Gold; HHilton Diamond; Marriott Gold; IHG Platinium; Avis PresClub
Posts: 1,274
LH, OS, LX, SN (=LH Group) does still not work for YE and Y.
athome is offline  
Old Nov 6, 2024 | 4:58 am
  #3352  
10 Countries Visited
20 Countries Visited
30 Countries Visited
15 Years on Site
 
Join Date: Jun 2007
Location: Helsinki, Finland
Programs: TK *G, BA Gold
Posts: 614
Originally Posted by athome
LH, OS, LX, SN (=LH Group) does still not work for YE and Y.
Were they working before ? For me Lufthansa seat maps in economy stopped working many years ago.
riku2 is offline  
Old Nov 8, 2024 | 8:25 am
  #3353  
30 Countries Visited
1M
80 Nights
20 Years on Site
 
Join Date: Feb 2002
Location: BOS
Programs: AA EXP 1MM, DL PM, Bonvoy Ambassador (Plat Life), HH G, Amtrak, B6, MR
Posts: 1,722
I just checked a DL C+ seat map for Nov 11 and it's not accurate. I sent them an email. Frustrating, since the banner only says AA is still having issues.
sxpsxpsxp is offline  
Old Nov 8, 2024 | 8:49 am
  #3354  
All eyes on you!
 
Join Date: May 2018
Location: FRA
Programs: LH SEN
Posts: 1,937
Anyone else get the proactive refund or credit?

It's a nice touch, but my account will stay with renewal off until the maps are actually reliably working again...
Markie likes this.
supine is offline  
Old Nov 8, 2024 | 9:10 am
  #3355  
Formerly known as tireman77
 
Join Date: Dec 2013
Posts: 7,817
I'm suddenly imagining a world where Prospero and Aerolopa take over EF and merge the sites.
HadesNL likes this.
PLeblond is offline  
Old Nov 8, 2024 | 9:48 am
  #3356  
20 Countries Visited
2M
All eyes on you!
15 Years on Site
 
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 2,425
Originally Posted by supine
Anyone else get the proactive refund or credit?
$10 credit
747FC likes this.
WannaTheater is offline  
Old Nov 8, 2024 | 9:50 am
  #3357  
S80
20 Nights
20 Countries Visited
1M
All eyes on you!
 
Join Date: Jul 2021
Location: Airport Lounges (Usually in ORD and LHR)
Programs: AA EXP 1MM, AY Gold, QR Gold, Hilton Diamond
Posts: 3,715
Originally Posted by supine
Anyone else get the proactive refund or credit?

It's a nice touch, but my account will stay with renewal off until the maps are actually reliably working again...
Same here. There's a certain award search site that's added seat maps as a beta feature, but their AA seat maps have the same issue last time I checked.
S80 is offline  
Old Nov 8, 2024 | 9:56 am
  #3358  
10 Countries Visited
All eyes on you!
 
Join Date: Jul 2021
Location: LAS
Programs: Hilton, Delta, Hyatt, MGM
Posts: 315
Just got a $20 credit.
747FC likes this.
vegasbased is offline  
Old Nov 8, 2024 | 11:52 am
  #3359  
1M
40 Countries Visited
All eyes on you!
10 Years on Site
 
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,813
Originally Posted by WannaTheater
$10 credit
Originally Posted by vegasbased
Just got a $20 credit.
How did you happen to get a credit? Where did it appear? Did they respond to a request?
747FC is offline  
Old Nov 8, 2024 | 12:37 pm
  #3360  
20 Countries Visited
2M
All eyes on you!
15 Years on Site
 
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 2,425
Originally Posted by 747FC
How did you happen to get a credit? Where did it appear? Did they respond to a request?
I opened up a ticket when the problem started, and also another ticket recently letting them know that AA seat maps still are not correct. I did not ask for a credit (I paid for the year back in March).
An email just showed up a few days ago stating I got a $10 credit.
747FC and vegasbased like this.
WannaTheater is offline  


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.