Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Jul 1, 2022 | 8:39 am
#2596
Join Date: Jan 2006
Location: SORT OF HOMELESS
Programs: 14 years AA exp, but no more; & 1MM+, QR-PLT (ow EMD) MR-LTT, HH Gold
Posts: 8,104
Jul 1, 2022 | 9:51 am
#2597
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
The original bug is still there, we haven't pushed the change yet. We'll likely do that on Tuesday as pushing code before a long weekend is generally not a good idea. We will post when the change is pushed to production.
Jul 7, 2022 | 8:22 am
#2598
Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682
I'm not using a VPN and am accessing the internet from home, i.e. not from a public network. Using Firefox 102.0.1.
Jul 7, 2022 | 9:21 am
#2600
Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682
It will probably get sorted when Incapsula recognises that the latest version(s) of the OS, Browser and add-ons I've been using for years aren't malware. Until then it's a pain.
Jul 7, 2022 | 10:52 am
#2601
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
That was on 23 June. I followed up by email last week and was fobbed off with "we have identified the problem and will be pushing out a solution early next week" (i.e. early this week). Nothing seems to have happened since, but I can't be sure as this screen is now repeatedly blocking my access:
I'm not using a VPN and am accessing the internet from home, i.e. not from a public network. Using Firefox 102.0.1.
I'm not using a VPN and am accessing the internet from home, i.e. not from a public network. Using Firefox 102.0.1.
Second, the captchas show up due to suspicious behavior or IP address. Either way if you solve the captcha you won't be blocked.
Jul 7, 2022 | 3:25 pm
#2602
Join Date: Apr 2002
Posts: 1,374
Is it a known issue that WN doesn't seem to file fares to Mexico in whichever GDS EF uses? WN flies this market and I have every reason to think they file fares, but perhaps they don't distribute them for some reason. AUA and LIR seem to work.
Last edited by 21A; Jul 7, 2022 at 8:39 pm
Jul 7, 2022 | 3:33 pm
#2603
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
We checked our other GDS and the fares aren't there either. They likely aren't published.
Jul 7, 2022 | 11:40 pm
#2604
Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682
That's good to hear. Thank you. What was the issue?
It's not that simple, unfortunately. The CAPTCHAs that were showing up for me yesterday and the day before could not be beaten, but reappeared in an endless cycle until I gave up. Sometimes there was an actual 'puzzle' (e.g. the famous traffic lights), other times just selecting "I am not a robot" was sufficient to make the question reload.
If I was not already a customer and had been visiting EF for the first time, it might well have been the last time.
This was using standard software, as detailed above, and with ad blockers and similar all disabled for EF.
the captchas show up due to suspicious behavior or IP address. [...] if you solve the captcha you won't be blocked.
If I was not already a customer and had been visiting EF for the first time, it might well have been the last time.
This was using standard software, as detailed above, and with ad blockers and similar all disabled for EF.
Last edited by IMH; Jul 7, 2022 at 11:47 pm
Jul 7, 2022 | 11:59 pm
#2605
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
It's not that simple, unfortunately. The CAPTCHAs that were showing up for me yesterday and the day before could not be beaten, but reappeared in an endless cycle until I gave up. Sometimes there was an actual 'puzzle' (e.g. the famous traffic lights), other times just selecting "I am not a robot" was sufficient to make the question reload.
Jul 8, 2022 | 12:25 am
#2606
Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682
I have no idea what my IP addresses were yesterday or the day before. I posted here to share my experience with fellow FTers. (I also thought you might be interested.)
Jul 8, 2022 | 9:32 am
#2607
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
When you get the captchas you can go to myipaddress.com and then email us your IP with the date/time it happened and we can look up exactly why you got the captcha.
Last edited by TWA884; Jul 8, 2022 at 10:24 am Reason: Fix BB code
Jul 10, 2022 | 3:06 pm
#2608
Join Date: Mar 2004
Location: SEA/PDX/PSC
Programs: MR PLT, HLT DIA
Posts: 400
About 'Show Flights with No Availability' option in searching Flight Availability. Even when you uncheck it, the result page still displayed bunch of flights that include 1 connection but one of the legs are all 0. What's the point to show those flights if only 1 leg has availability?
Thanks.
Thanks.
Jul 11, 2022 | 8:43 am
#2609
Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682
It's been happening again intermittently, today and yesterday, this time from Vodafone IP addresses in Germany (95.90.247.0 - 95.90.247.255).