Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Jan 25, 2022 | 5:29 pm
#2446
Join Date: Jun 2011
Location: St. Louis
Programs: AAdvantage EXP
Posts: 6
AA does not confirm C upgrades that EF says are available
I keep searching EF for flights with available Business upgrades (C). EF will show, say, 7 C available, but AA will not confirm these upgrades and only put me on the wait list. This is months in advance. What does C 7 actually mean on EF? Am I misunderstanding the information EF is providing? I want to confirm Systemwide Upgrades in June before booking but I can't find any international C upgrades available on AA.
Jan 25, 2022 | 5:56 pm
#2447
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I keep searching EF for flights with available Business upgrades (C). EF will show, say, 7 C available, but AA will not confirm these upgrades and only put me on the wait list. This is months in advance. What does C 7 actually mean on EF? Am I misunderstanding the information EF is providing? I want to confirm Systemwide Upgrades in June before booking but I can't find any international C upgrades available on AA.
Jan 26, 2022 | 8:15 pm
#2448
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattDisc.►HiltonGold►ALL Plat.
Posts: 22,337
It seems the place to enter a discount code pending renewal has disappeared and I cannot find where to enter it.
Last edited by serfty; Jan 26, 2022 at 8:52 pm
Jan 27, 2022 | 8:36 am
#2449
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,774
When I try to search visa, health, and passport, I'm getting an error message "Unable to retrieve data from server." Is that a problem on the ExpertFlyer or TIMATIC side?
The details that are causing this error message:
Citizenship: USA
Residency: USA
Departing: Various countries, including UAE and Uzbekistan
Arriving: Russia
The details that are causing this error message:
Citizenship: USA
Residency: USA
Departing: Various countries, including UAE and Uzbekistan
Arriving: Russia
Jan 27, 2022 | 9:08 am
#2450
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
When I try to search visa, health, and passport, I'm getting an error message "Unable to retrieve data from server." Is that a problem on the ExpertFlyer or TIMATIC side?
The details that are causing this error message:
Citizenship: USA
Residency: USA
Departing: Various countries, including UAE and Uzbekistan
Arriving: Russia
The details that are causing this error message:
Citizenship: USA
Residency: USA
Departing: Various countries, including UAE and Uzbekistan
Arriving: Russia
Jan 27, 2022 | 12:31 pm
#2451
Join Date: Jun 2011
Location: St. Louis
Programs: AAdvantage EXP
Posts: 6
I am really confused now on what the C count in EF means? I always thought it meant the number of seats available for a Business Class upgrade (miles or SWU). If I pay cash for it, I didn't think of that as an upgrade but rather a ticket price increase. I have read posts by many stating that they saw C count of 1 on EF and called the airline to claim and confirm the upgrade.
What is the meaning of the C count, or for that matter the A count for First?
What is the meaning of the C count, or for that matter the A count for First?
Jan 27, 2022 | 2:35 pm
#2452
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I am really confused now on what the C count in EF means? I always thought it meant the number of seats available for a Business Class upgrade (miles or SWU). If I pay cash for it, I didn't think of that as an upgrade but rather a ticket price increase. I have read posts by many stating that they saw C count of 1 on EF and called the airline to claim and confirm the upgrade.
What is the meaning of the C count, or for that matter the A count for First?
What is the meaning of the C count, or for that matter the A count for First?
There are 2 versions of C now, depending upon which search you do.
Last edited by TWA884; Jan 27, 2022 at 2:56 pm Reason: Merge consecutive posts by the same member. Please use the multi-quote function. Thank you.
Jan 27, 2022 | 7:11 pm
#2453
Join Date: Mar 2012
Location: London, UK
Programs: BA Executive Club (Gold), Accor ALL (Platinum)
Posts: 783
BA award search
I've been trying to search for BA award inventory all week and keep getting the message "BA award inventory is temporarily unavailable due to an issue with our data provider. They are actively working to fix the issue. Thank you for your patience" Same when I try Iberia.
Any idea how long it might be until this is fixed? While the monthly payments are relatively small, it's frustrating not being able to use a service I'm paying for.
Cheers!
Any idea how long it might be until this is fixed? While the monthly payments are relatively small, it's frustrating not being able to use a service I'm paying for.
Cheers!
Jan 27, 2022 | 8:15 pm
#2454
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I've been trying to search for BA award inventory all week and keep getting the message "BA award inventory is temporarily unavailable due to an issue with our data provider. They are actively working to fix the issue. Thank you for your patience" Same when I try Iberia.
Any idea how long it might be until this is fixed? While the monthly payments are relatively small, it's frustrating not being able to use a service I'm paying for.
Cheers!
Any idea how long it might be until this is fixed? While the monthly payments are relatively small, it's frustrating not being able to use a service I'm paying for.
Cheers!
Jan 28, 2022 | 4:11 pm
#2455
Join Date: Mar 2010
Location: Austin TX
Programs: AA EXEP 2MM, Delta Diamond, Hilton Diamond, Avis President Club, Marriot gold,Emerald Exec,
Posts: 413
New to Expert flyer tool. How can we find the Business/First class Inventory available to Complimentary Upgrades Vs SWU upgrades available for American Airlines. or everything falls into Business - Upgrade (Including 2-Cabin Domestic First) (C)?
Jan 28, 2022 | 4:46 pm
#2456
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 9,140
AA removed the visibility of complimentary upgrade inventory (now 'R', used to be 'X').
Jan 28, 2022 | 5:23 pm
#2457
Join Date: Mar 2010
Location: Austin TX
Programs: AA EXEP 2MM, Delta Diamond, Hilton Diamond, Avis President Club, Marriot gold,Emerald Exec,
Posts: 413
Jan 28, 2022 | 6:03 pm
#2458
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 9,140
'C' is a dual-use inventory. If you do an Award and Upgrade query and specify direct/non-stop only, 'C' indicates inventory for SWU and miles + copay upgrades. If you do a Flight Availability query or an Award and Upgrade query and see connecting flights, 'C' indicates discount business class inventory. The same thing applies for 'A' but for first class.
Feb 2, 2022 | 7:36 pm
#2459
Join Date: Mar 2010
Location: Austin TX
Programs: AA EXEP 2MM, Delta Diamond, Hilton Diamond, Avis President Club, Marriot gold,Emerald Exec,
Posts: 413
Is there is known issue with Qatar and Etihad airlines award inventory in Expert Flyer as I have checked for different dates and I am getting the same error message "award inventory is currently unavailable and we are working to restore it.". Any idea when this will be fixed.
Feb 4, 2022 | 8:13 am
#2460
Join Date: Jan 2019
Posts: 115
I just signed up for ExpertFlyer. Trying to book a trip form the US to Nairobi, Kenya around April 1st. Searching for 3 (Qatar, British Airways, Emirates) of my 4 airline options come back with an error.
"award inventory is temporarily unavailable due to an issue with our data provider. They are actively working to fix the issue. Thank you for your patience."
Please when do you expect this to be fixed? It's basically unusable for me now.
Thanks
"award inventory is temporarily unavailable due to an issue with our data provider. They are actively working to fix the issue. Thank you for your patience."
Please when do you expect this to be fixed? It's basically unusable for me now.
Thanks