Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
May 8, 2018 | 8:01 am
#1696
Join Date: May 2009
Location: TPA Bay area
Posts: 506
EF seat map not the same as LH's dynamic map?
I contacted EF about this and they replied saying they, EF, have the most accurate map, but I beg to differ. Question: why the discrepancy?
I have 2 flights booked on LH, Aug 20 and Aug 21, flights 499 and 572, respectively. On the LH site, where I choose my seats, the seat map shows the aircraft to be the the 747-8 version 1, with rows 10-11-12-14 in J class. However, the seat map EF provides is for a later version (2 3 4) 747-8 which is lacking those extra J class rows and has replaced them with PE seating.
Anyone know which is the accurate seat map?
I have 2 flights booked on LH, Aug 20 and Aug 21, flights 499 and 572, respectively. On the LH site, where I choose my seats, the seat map shows the aircraft to be the the 747-8 version 1, with rows 10-11-12-14 in J class. However, the seat map EF provides is for a later version (2 3 4) 747-8 which is lacking those extra J class rows and has replaced them with PE seating.
Anyone know which is the accurate seat map?
May 8, 2018 | 9:38 am
#1697
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I contacted EF about this and they replied saying they, EF, have the most accurate map, but I beg to differ. Question: why the discrepancy?
I have 2 flights booked on LH, Aug 20 and Aug 21, flights 499 and 572, respectively. On the LH site, where I choose my seats, the seat map shows the aircraft to be the the 747-8 version 1, with rows 10-11-12-14 in J class. However, the seat map EF provides is for a later version (2 3 4) 747-8 which is lacking those extra J class rows and has replaced them with PE seating.
Anyone know which is the accurate seat map?
I have 2 flights booked on LH, Aug 20 and Aug 21, flights 499 and 572, respectively. On the LH site, where I choose my seats, the seat map shows the aircraft to be the the 747-8 version 1, with rows 10-11-12-14 in J class. However, the seat map EF provides is for a later version (2 3 4) 747-8 which is lacking those extra J class rows and has replaced them with PE seating.
Anyone know which is the accurate seat map?
Code:
4G*LH572J21AUGFRAJNB AUTH-364 74H 0 - FRA 1 - JNB NO SMOKING FLIGHT A C D G H K 4 /DB ID *D *D ID /DB 4 5 * * * * * * 5 6 * * * * * * 6 7 . * * * H * * 7 8 * * * * H * M * M 8 9 * * * * * * 9 LAV LAV GAL GAL GAL GAL GAL GAL STR W10 /DB ID *D *D ID /DB 10W W11 * * * * * * 11W LAV A C H K 81 .J .J /JD /JD 81 82 /J /J /J /J 82 83 /J /J /J /J 83 BHD BHD BHD BHD 84 .J .J .J .J 84 85 *J *J .J .J 85 86 *J *J *J *J 86 87 *J *J *J *J 87 88 *J *J *J *J 88 A C H K AVAIL NO SMK: * BLOCK : / LEAST PREF: U BULKHEAD: BHD AVAIL SMKING: - PREMIUM: Q UPPER DECK: J EXIT ROW: X SEAT TAKEN: . WING: W PAID: P LAVATORY: LAV GALLEY:GAL BED:S PREF ACCESS LAV: PAL DOOR: DOR SCREEN: SCR CLOSET: CLS PREF ACCESS:H BASSINET:B LEGROOM:L UMNR:M REARFACE:@
May 8, 2018 | 11:42 am
#1698
Join Date: May 2009
Location: TPA Bay area
Posts: 506
So: when I go to the LH site and book myself into seat 12 B, a business class seat as shown in their map (which shows rows 10-11-12-14), where am I REALLY going to be seated? And for that matter, all the other pax who choose to sit in one of those 4 rows as shown on the LH site? I understand what you are saying re: the wrong seat map. However, there will come a point when LH will have to change the seat map (for the correct map) or alter the information supplied to you and all the other travel agents about the type of aircraft actually being flown, that is V1 versus a later version.
May 9, 2018 | 2:20 am
#1699
Join Date: Sep 2006
Location: PRG, DRS, VIE
Programs: Marriott Titanium, BA Gold, SAS Gold, LH Senator
Posts: 1,023
I have question regarding the current AF issue with F fares.
Looking at EF.com, on historical fares.
Departure on May 8th, Return Nov 12th, ticketed May 6th.
MFFTR now shows as PE. Before booking it, it definitely showed as F. So did the DFFTR. I have printout and PDF actually, but can AF amend the system in this way "to change the past"?
Looking at EF.com, on historical fares.
Departure on May 8th, Return Nov 12th, ticketed May 6th.
MFFTR now shows as PE. Before booking it, it definitely showed as F. So did the DFFTR. I have printout and PDF actually, but can AF amend the system in this way "to change the past"?
May 10, 2018 | 4:51 pm
#1700
Join Date: Aug 2007
Location: SBA
Programs: UA & AA 1 million miler
Posts: 1,145
I wonder how often EF checks upgrade availability.
Once I found AA's C upgrade availability at EF.com by myself and then called AA to confirm the upgrade.
I set up an alert for the C inventory, but I didn't get a notification.
Also, for another flight I didn't get an notification, but when I checked my AA account, my seat had been already upgraded.
Once I found AA's C upgrade availability at EF.com by myself and then called AA to confirm the upgrade.
I set up an alert for the C inventory, but I didn't get a notification.
Also, for another flight I didn't get an notification, but when I checked my AA account, my seat had been already upgraded.
May 10, 2018 | 6:05 pm
#1701
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I wonder how often EF checks upgrade availability.
Once I found AA's C upgrade availability at EF.com by myself and then called AA to confirm the upgrade.
I set up an alert for the C inventory, but I didn't get a notification.
Also, for another flight I didn't get an notification, but when I checked my AA account, my seat had been already upgraded.
Once I found AA's C upgrade availability at EF.com by myself and then called AA to confirm the upgrade.
I set up an alert for the C inventory, but I didn't get a notification.
Also, for another flight I didn't get an notification, but when I checked my AA account, my seat had been already upgraded.
If you have other questions about how ExpertFlyer works, you can ask us directly here: [email protected]
May 22, 2018 | 12:00 am
#1702
Join Date: Dec 2008
Location: CLE
Programs: UA MileagePlus Premier Platinum
Posts: 1,446
I was looking at award space for ORD-OTP on LH in I. EF shows no availability, even though united.com does. Does EF show different availability than united.com for LH awards? For example, for December 12.
I have set up an alert for prefered flights that dont currently have availability, but now I wonder how accurate EF is.
Thanks.
I have set up an alert for prefered flights that dont currently have availability, but now I wonder how accurate EF is.
Thanks.
May 22, 2018 | 10:04 am
#1703
Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682
I can't answer your more general questions, but I can't replicate the specific problem you report. I've just searched that route for 12 December and seen availability (on LH, via FRA and MUC) showing on both united.com and EF. Maybe try again?
May 22, 2018 | 10:18 am
#1704
Join Date: Dec 2008
Location: CLE
Programs: UA MileagePlus Premier Platinum
Posts: 1,446
Im sorry, I had the date wrong. The problem is with December 13, not 12.
May 22, 2018 | 11:46 am
#1705
Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682
Thanks. I can now replicate the problem and also confirm that searching on LH (M&M) shows the same availability as united.com for that date. EF should (and normally does) return the same results as LH, so something does seem to be wrong. The fact that the results for 12 December appear to be fine makes things more curious.
May 23, 2018 | 12:38 am
#1706
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
We just looked at United and there is no all LH option between ORD and OTP on Dec 13, so it's not clear what you are referring to. It only shows 2 stop options for I inventory, all of which include at least 1 UA segment. LH does have inventory for FRA to OTP on Dec 14 (the connecting flight) which ExpertFlyer does show if you do that search.
If you need further help using ExpertFlyer, then email us directly at [email protected]
If you need further help using ExpertFlyer, then email us directly at [email protected]
May 23, 2018 | 12:43 am
#1707
Join Date: Dec 2008
Location: CLE
Programs: UA MileagePlus Premier Platinum
Posts: 1,446
We just looked at United and there is no all LH option between ORD and OTP on Dec 13, so it's not clear what you are referring to. It only shows 2 stop options for I inventory, all of which include at least 1 UA segment. LH does have inventory for FRA to OTP on Dec 14 (the connecting flight) which ExpertFlyer does show if you do that search.
If you need further help using ExpertFlyer, then email us directly at [email protected]
If you need further help using ExpertFlyer, then email us directly at [email protected]
May 23, 2018 | 11:31 pm
#1708
Join Date: Dec 2008
Location: CLE
Programs: UA MileagePlus Premier Platinum
Posts: 1,446
We just looked at United and there is no all LH option between ORD and OTP on Dec 13, so it's not clear what you are referring to. It only shows 2 stop options for I inventory, all of which include at least 1 UA segment. LH does have inventory for FRA to OTP on Dec 14 (the connecting flight) which ExpertFlyer does show if you do that search.
If you need further help using ExpertFlyer, then email us directly at [email protected]
If you need further help using ExpertFlyer, then email us directly at [email protected]
May 24, 2018 | 10:57 am
#1710
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Now that it is available again it shows on ExpertFlyer:
Results from https://www.ExpertFlyer.com
In the future, please contact us directly for help with specific searches.
Results from https://www.ExpertFlyer.com
Code:
Awards & Upgrades Search Departing ORD on 12/13/18 12:00 AM for OTP Flying LH on booking class I Frequency Flight Stops Depart Arrive Aircraft Reliability Class Description Code Seats 1 Connection LH 431 0 ORD FRA 74H Unavailable Business - Award/Upgrade I Y 12/13/18 4:15 PM 12/14/18 7:35 AM 87% / 20m LH 1418 0 FRA OTP 319 Unavailable Business - Award/Upgrade I Y 12/14/18 9:50 AM 12/14/18 1:10 PM 60% / 16m
In the future, please contact us directly for help with specific searches.