Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Jul 10, 2018 | 2:09 pm
#1756
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT EXP; HH LT Diamond, Matre-plongeur des Muccis
Posts: 62,948
[MENTION=47216]ExpertFlyer Voice[/MENTION] to call their attention to this AA related issue.
One can also email: [email protected]
One can also email: [email protected]
Last edited by JDiver; Jul 10, 2018 at 2:48 pm
Jul 10, 2018 | 2:21 pm
#1758
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 15,197
I can pretty much guarantee you that EF will just say "we just report the data given to us from AA's reservations system" be it right, wrong, or indifferent...
Jul 10, 2018 | 2:22 pm
#1759
Moderator: American AAdvantage, Travel Safety/Security & Texas, FlyerTalk Evangelist
Join Date: Sep 2006
Location: AUS / GRK
Programs: AA, HHonors, Hertz
Posts: 13,968
Interesting. I set up a C alert yesterday for a flight in Sept and got a notification 1 seat was available at 2am. By the time I woke up it was gone. Wonder if a glitch although this flight did have 1 C seat two days ago which disappeared before I was able to ticket so could also just be RM's puppet strings.
Similar to SeeBuyFly's experience... when I was actively seeking biz (or F) award space to Australia a few months ago, I had a bunch of awards set. But I was also actively running a bunch of queries. One morning I found 2 biz seats on SFO-MEL, went to the AA site and snagged them. About an hour later I got an alert, but they were gone by then, as I had taken them
Jul 10, 2018 | 2:43 pm
#1760
Join Date: Feb 2016
Location: Chicago
Programs: Alaska Titanium, Hyatt Globalist, Marriott Plat
Posts: 232
Your thoughts. This morning, around 2 a.m (EST). I received multiple alerts (7) for Mile saver availability (U - biz class to /from Europe) for multiple flights on AA, on August 9th and August 26th. (my wife and I have flights but we are trying to get, better connections/ itineraries.)
I called American at 5:30 a.m. EST, to try to switch a current reservation, from Anytime to Milesaver (U.) I was told U was not available. I checked with EF, and sure shooting none of the alerts I received had any U availability.
So my question: is it possible that all those flights and all those mile saver award tickets (about 10 "U" were available according to the notices I got) we're taken by customers between 2 a.m. and 5:30 a.m.? I suppose it's possible but since I got alerts, on 7 different flights, and none were available at 5:30 a.m. I thought I put this out there for discussion.
Thanks for any insights you might have.
I called American at 5:30 a.m. EST, to try to switch a current reservation, from Anytime to Milesaver (U.) I was told U was not available. I checked with EF, and sure shooting none of the alerts I received had any U availability.
So my question: is it possible that all those flights and all those mile saver award tickets (about 10 "U" were available according to the notices I got) we're taken by customers between 2 a.m. and 5:30 a.m.? I suppose it's possible but since I got alerts, on 7 different flights, and none were available at 5:30 a.m. I thought I put this out there for discussion.
Thanks for any insights you might have.
I had a C alert set up for a few months, for DFW-AMS, for Sep travel. So long that I had forgotten about it, until I got an alert this morning. Of course by the time I looked, the seat was gone.
Similar to SeeBuyFly's experience... when I was actively seeking biz (or F) award space to Australia a few months ago, I had a bunch of awards set. But I was also actively running a bunch of queries. One morning I found 2 biz seats on SFO-MEL, went to the AA site and snagged them. About an hour later I got an alert, but they were gone by then, as I had taken them
Similar to SeeBuyFly's experience... when I was actively seeking biz (or F) award space to Australia a few months ago, I had a bunch of awards set. But I was also actively running a bunch of queries. One morning I found 2 biz seats on SFO-MEL, went to the AA site and snagged them. About an hour later I got an alert, but they were gone by then, as I had taken them
Jul 10, 2018 | 2:52 pm
#1761
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
As we had already posted earlier today to the https://www.flyertalk.com/forum/trav...sk-thread.html :
"It looks like there was some issue yesterday/last night with AA's system. Please email us directly if you encounter any further issues. "
"It looks like there was some issue yesterday/last night with AA's system. Please email us directly if you encounter any further issues. "
Jul 10, 2018 | 2:59 pm
#1762
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
Jul 10, 2018 | 3:20 pm
#1763
Join Date: Aug 2003
Programs: AA EXP
Posts: 466
The response from EF:Thank you for your email. It looks like AA had some system issues this morning that led to the availabilities being temporarily changed. You should resubmit the alerts from the View Saved Alert page.
Thank you,
The ExpertFlyer.com Team
Thank you,
The ExpertFlyer.com Team
Jul 11, 2018 | 11:18 am
#1766
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
When an alert is checked, the system queries the airline host system in real-time, same as a manual search world, and if the inventory is available an email is immediately sent.
Jul 11, 2018 | 1:11 pm
#1767
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
Jul 17, 2018 | 3:37 am
#1769
Join Date: Jul 2008
Programs: BA Silver, HH Gold, whatever is saved on the Sky box
Posts: 198
Sorry for the basic question (and poor formatting) but is there anywhere in the below which explains the reason for cancellation of the flight?
Comments:
DOLH211/16JUL
* OPERATIONAL FLIGHT INFO * LH 211 -1 MO 16JUL18
CITY INFO HOUR (LOCAL)
FLIGHT CANCELLED 1943
*1A PLANNED FLIGHT INFO* LH 211 -1 MO 16JUL18 ASM
APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL
DRS 1105 MO JCDZPYBMUHQ/S E90 1:05
VWSTLK/S
FRA 1210 MO 1:05
COMMENTS-
1.DRS FR A - AIRCRAFT OWNER LUFTHANSA CITYLINE
2.DRS FRA - COCKPIT CREW LUFTHANSA CITYLINE
3.DRS FRA - CABIN CREW LUFTHANSA CITYLINE
4.DRS FRA - OPERATED BY LUFTHANSA CITYLINE
5.DRS FRA - ARRIVES TERMINAL 1
6.DRS FRA - ET/ ELECTRONIC TKT CANDIDATE
7.DRS FRA - MAX 1 HANDLUGGAGE PER PASSENGER
8.DRS FRA - C100
9.DRS FRA - CO2/PAX* 66.98 KG ECO, 66.98 KG PRE
(*):SOURCE:ICAO CARBON EMISSIONS CALCULATOR
CONFIGURATIONE90
C 16 M 76
Comments:
DOLH211/16JUL
* OPERATIONAL FLIGHT INFO * LH 211 -1 MO 16JUL18
CITY INFO HOUR (LOCAL)
FLIGHT CANCELLED 1943
*1A PLANNED FLIGHT INFO* LH 211 -1 MO 16JUL18 ASM
APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL
DRS 1105 MO JCDZPYBMUHQ/S E90 1:05
VWSTLK/S
FRA 1210 MO 1:05
COMMENTS-
1.DRS FR A - AIRCRAFT OWNER LUFTHANSA CITYLINE
2.DRS FRA - COCKPIT CREW LUFTHANSA CITYLINE
3.DRS FRA - CABIN CREW LUFTHANSA CITYLINE
4.DRS FRA - OPERATED BY LUFTHANSA CITYLINE
5.DRS FRA - ARRIVES TERMINAL 1
6.DRS FRA - ET/ ELECTRONIC TKT CANDIDATE
7.DRS FRA - MAX 1 HANDLUGGAGE PER PASSENGER
8.DRS FRA - C100
9.DRS FRA - CO2/PAX* 66.98 KG ECO, 66.98 KG PRE
(*):SOURCE:ICAO CARBON EMISSIONS CALCULATOR
CONFIGURATIONE90
C 16 M 76