Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Jun 14, 2022 | 8:23 am
#2582
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Jun 14, 2022 | 11:38 pm
#2583
Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682
Some of my alerts have been producing unhelpful notifications and I'm not sure why.
In one case (aircraft change alerts for two OS flights this month) it seems plausible that the airline really has been filing rather frequent changes -- switiching between Airbus 320 variants. The second case looks more like an EF problem. It's a schedule change alert for an SQ flight in November. I've resubmitted it a few times and within hours I get a notification about a change that isn't:
Can anyone shed any light on what's behind this? I'd really like to set a functioning alert... TIA :-)
In one case (aircraft change alerts for two OS flights this month) it seems plausible that the airline really has been filing rather frequent changes -- switiching between Airbus 320 variants. The second case looks more like an EF problem. It's a schedule change alert for an SQ flight in November. I've resubmitted it a few times and within hours I get a notification about a change that isn't:
Code:
For: SQ306 From: SIN to LHR Departing: 06/11/22 1:10 Arriving: 06/11/22 7:20 New Flight Schedule: From: SIN to LHR Departing: 06/11/22 1:10 Arriving: 06/11/22 7:20
Jun 15, 2022 | 12:13 pm
#2584
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Some of my alerts have been producing unhelpful notifications and I'm not sure why.
In one case (aircraft change alerts for two OS flights this month) it seems plausible that the airline really has been filing rather frequent changes -- switiching between Airbus 320 variants. The second case looks more like an EF problem. It's a schedule change alert for an SQ flight in November. I've resubmitted it a few times and within hours I get a notification about a change that isn't:
Can anyone shed any light on what's behind this? I'd really like to set a functioning alert... TIA :-)
In one case (aircraft change alerts for two OS flights this month) it seems plausible that the airline really has been filing rather frequent changes -- switiching between Airbus 320 variants. The second case looks more like an EF problem. It's a schedule change alert for an SQ flight in November. I've resubmitted it a few times and within hours I get a notification about a change that isn't:
Code:
For: SQ306 From: SIN to LHR Departing: 06/11/22 1:10 Arriving: 06/11/22 7:20 New Flight Schedule: From: SIN to LHR Departing: 06/11/22 1:10 Arriving: 06/11/22 7:20
Jun 15, 2022 | 11:04 pm
#2585
Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682
My reason for posting here was that the collective wisdom and experience of FTers often yields fast answers and/or helpful suggestions. Sometimes that doesn't happen, in which case one hopes for an authoritative answer from EF.
In either case the exchange will be seen by other FTers -- both now, by thread subscribers, and later by anyone searching for "unhelpful notications" or "ExpertFlyer alerts triggered without apparent underlying change".
I'm sure it's only a matter of time before EF gets back to me (and the FT community) with something more helpful than "contact EF".
In either case the exchange will be seen by other FTers -- both now, by thread subscribers, and later by anyone searching for "unhelpful notications" or "ExpertFlyer alerts triggered without apparent underlying change".
I'm sure it's only a matter of time before EF gets back to me (and the FT community) with something more helpful than "contact EF".
Jun 22, 2022 | 10:28 am
#2586
Join Date: Jan 2006
Location: SORT OF HOMELESS
Programs: 14 years AA exp, but no more; & 1MM+, QR-PLT (ow EMD) MR-LTT, HH Gold
Posts: 8,104
Problem in trying to get xONEx fares
When trying to price a RTW (round the world) xONEx fare, the system gave this message (been like this for more than 1 week):
" An error has occurred while communicating with the airline reservation system. The support team has been notified of this problem. Thank you for your patience and understanding."
Is this a problem at oneworld? My search was for "D" fare at the time.
" An error has occurred while communicating with the airline reservation system. The support team has been notified of this problem. Thank you for your patience and understanding."
Is this a problem at oneworld? My search was for "D" fare at the time.
Jun 22, 2022 | 3:26 pm
#2587
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
When trying to price a RTW (round the world) xONEx fare, the system gave this message (been like this for more than 1 week):
" An error has occurred while communicating with the airline reservation system. The support team has been notified of this problem. Thank you for your patience and understanding."
Is this a problem at oneworld? My search was for "D" fare at the time.
" An error has occurred while communicating with the airline reservation system. The support team has been notified of this problem. Thank you for your patience and understanding."
Is this a problem at oneworld? My search was for "D" fare at the time.
Jun 23, 2022 | 1:13 am
#2588
Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682
A week (and several alerts) later, all I've heard from EF is "thanks for the email, we're looking into this."
Is anyone else receiving unhelpful notifications (and then having to reset their alerts in case something really changes)?
Is anyone else receiving unhelpful notifications (and then having to reset their alerts in case something really changes)?
Jun 23, 2022 | 8:18 am
#2589
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
We're actually testing a fix to the problem, we were going to notify you when it was deployed, hopefully early next week. Thanks for your patience.
Jun 25, 2022 | 8:58 am
#2590
Join Date: Feb 2019
Posts: 51
Any updates?
Jun 25, 2022 | 2:11 pm
#2591
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Let us know if there is a specific search that is repeatedly failing so we can track down specific cases, thanks.
Jun 27, 2022 | 5:59 pm
#2592
Join Date: Jan 2006
Location: SORT OF HOMELESS
Programs: 14 years AA exp, but no more; & 1MM+, QR-PLT (ow EMD) MR-LTT, HH Gold
Posts: 8,104
Jun 28, 2022 | 9:11 am
#2594
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928