Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Nov 22, 2024 | 5:18 am
#3376
Join Date: Jul 2021
Location: Airport Lounges (Usually in ORD and LHR)
Programs: AA EXP 1MM, AY Gold, QR Gold, Hilton Diamond
Posts: 3,715
is the Expert Flyer Seat Alerts app now dead on Android? If you try and do a search it just searches indefinitely with no result. I thought about maybe deleting and re-installing the app, but when I searched in the Play Store for it, there was no sign and on the Expert Flyer website it only references being available on the App Store.
Nov 24, 2024 | 11:14 pm
#3379
Join Date: Jul 2021
Location: Airport Lounges (Usually in ORD and LHR)
Programs: AA EXP 1MM, AY Gold, QR Gold, Hilton Diamond
Posts: 3,715
Schedule change alerts are for when the scheduled time changes in the GDS, it won't trigger on delays day-of (or day before).
Dec 2, 2024 | 8:49 am
#3380
Join Date: Sep 2005
Programs: AC MM E50 , Former SPG, now Marriott LT Plat
Posts: 6,701
I am finding the visa requirements not working this morning.
I tried Canada citizen, Canada resident, origin Canada, destination Korea (Rep) - no results returned.
Then I tried Canada citizen, Canada resident, origin Canada, destination China, Transit Korea - no results returned.
I am trying to see if the K-ETA exemption for seniors is reflected in the data bank.
I tried Canada citizen, Canada resident, origin Canada, destination Korea (Rep) - no results returned.
Then I tried Canada citizen, Canada resident, origin Canada, destination China, Transit Korea - no results returned.
I am trying to see if the K-ETA exemption for seniors is reflected in the data bank.
Dec 2, 2024 | 4:34 pm
#3381
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,131
I am finding the visa requirements not working this morning.
I tried Canada citizen, Canada resident, origin Canada, destination Korea (Rep) - no results returned.
Then I tried Canada citizen, Canada resident, origin Canada, destination China, Transit Korea - no results returned.
I am trying to see if the K-ETA exemption for seniors is reflected in the data bank.
I tried Canada citizen, Canada resident, origin Canada, destination Korea (Rep) - no results returned.
Then I tried Canada citizen, Canada resident, origin Canada, destination China, Transit Korea - no results returned.
I am trying to see if the K-ETA exemption for seniors is reflected in the data bank.
Dec 7, 2024 | 11:08 am
#3382
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 17,194
Seat maps still broken for several airlines including DL... it worked for about a week after they 'fixed' the hard error, but now its been broken for almost a month.
Seems nobody knows what they're doing over there.
Seems nobody knows what they're doing over there.
Dec 7, 2024 | 12:38 pm
#3383
formerly mattking2000
Join Date: Nov 2012
Location: DXB
Programs: BA|AC|AZ|SPG|H|FPC
Posts: 1,481
Dec 7, 2024 | 3:38 pm
#3384
Join Date: Aug 2018
Posts: 3,823
Dec 8, 2024 | 9:22 am
#3386
Join Date: Jan 2018
Programs: AF/KL FB Platinum, DL Diamond, Hertz PC, Bonvoy Gold Elite; Hilton Gold
Posts: 1,170
What were your search parameters?
I did JFK-DPS with conx in AMS. Set carrier to KL. Worked fine. Also tried city code NYC and it worked fine too.
Dec 8, 2024 | 7:43 pm
#3387
Join Date: Aug 2017
Posts: 154
Not working for me, either. Getting the same response no matter what city pair I try to search.
Dec 9, 2024 | 12:38 am
#3388
Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,688
(you cannot specify connecting cities in a timetable search)
Dec 9, 2024 | 9:33 am
#3389
Join Date: Sep 2011
Programs: BA Gold
Posts: 1,091
I actually tried the "search by arrival/departure" tab of the timetable search - so show all arrivals or departures on a given date from a given airport. LHR for this matter, but it's not working for me with other airports I try either.
