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Old Feb 14, 2015, 12:53 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).

You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.

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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
  • Upgrades - AY, BA, EK, EY, IB, QR, VS
  • Awards - AY, BA, IB, EY, QR, VS

To search AA upgrades:
  • Use the Award & Upgrade tool
  • Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
  • To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
  • 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4











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Old Jan 3, 2019 | 8:43 am
  #1876  
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UA 1796 Boeing 777-200
Depart SFO: Sun, Jan 27
Arrive EWR: Mon, Jan 28

Why would EF show all the empty seats as blocked, when on UA they show as available? I am sure that is what the GDS shows, but why would UA publish it that way?


As see on UA

As shown on EF
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Old Jan 3, 2019 | 10:26 am
  #1877  
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Are your searches for different days? The UA seat map display says "Depart SFO: Sun, Jan 27" while the EF seat map display is for "28/01/19".
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Old Jan 6, 2019 | 3:18 am
  #1878  
kkl
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Is there a reason why flights are not shown on the "Award and Upgrades" section but shown on the "Flight availability"

e.g BKK-KIX in April. No direct TG flights are shown in the Upgrade section
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Old Jan 6, 2019 | 3:34 am
  #1879  
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Originally Posted by kkl
Is there a reason why flights are not shown on the "Award and Upgrades" section but shown on the "Flight availability"

e.g BKK-KIX in April. No direct TG flights are shown in the Upgrade section
Because no direct TG flight has any awards or upgrades available. Connecting flights are shown if at least one segment is available.
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Old Jan 6, 2019 | 7:22 am
  #1880  
kkl
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Originally Posted by TerryK
Because no direct TG flight has any awards or upgrades available. Connecting flights are shown if at least one segment is available.
So if I put a manual search for O or I awards it will alert me if it comes up?
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Old Jan 6, 2019 | 9:27 am
  #1881  
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Originally Posted by kkl
So if I put a manual search for O or I awards it will alert me if it comes up?
If you mean creating a manual Flight Alert, then yes. Another trick is to add a fare class code like Y as an Other Class code to the Award search. You still won't see the award class if it's not there, but it would force the flight to show.
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Old Jan 6, 2019 | 9:21 pm
  #1882  
kkl
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Originally Posted by ExpertFlyer Voice
If you mean creating a manual Flight Alert, then yes. Another trick is to add a fare class code like Y as an Other Class code to the Award search. You still won't see the award class if it's not there, but it would force the flight to show.
Thanks for the tip!
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Old Jan 7, 2019 | 8:51 am
  #1883  
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Originally Posted by jerry a. laska
Are your searches for different days? The UA seat map display says "Depart SFO: Sun, Jan 27" while the EF seat map display is for "28/01/19".
My stupidity, only ameliorated by the tendency of the UA website to show the next day's early morning flights when searching for a specific date. i.e. a 1am flight on 28th will show on search
sabbasolo is offline  
Old Jan 17, 2019 | 6:04 am
  #1884  
 
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Is there a significant difference in using a GDS (not ticketing, just availability) over using ExpertFlyer?

Is there any difference? More current? More expensive?

Taara
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Old Jan 17, 2019 | 5:29 pm
  #1885  
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Any way to add Vietnam POS, given the Cathay mistake fare?
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Old Jan 19, 2019 | 5:04 pm
  #1886  
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Originally Posted by Taara
Is there a significant difference in using a GDS (not ticketing, just availability) over using ExpertFlyer?

Is there any difference? More current? More expensive?

Taara
Do you have access to a personal GDS tool?
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Old Jan 21, 2019 | 2:00 am
  #1887  
 
Join Date: Jan 2019
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Originally Posted by adambadam
Do you have access to a personal GDS tool?
Yes I have access to corporate Galileo, but am weighing the benefits as we are not ticketing with it and EF seems much cheaper
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Old Jan 27, 2019 | 11:12 am
  #1888  
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My EF membership has lapsed b/c I've gotten pretty good at finding what I need otherwise. But I'm having some difficulty and have two questions before I pay for EF.

1) UA and CA both show 5x seats for CA flights at the saver level (I have no status or cc for these programs), but ANA won't work with more than 4 for CA flights. Will EF be able to determine if the 5th is available to ANA? I can call, but would like to search options first.

2) UA and CA both show ZRH-VIE-ORD (on Austrian), but when I do a straight VIE-ORD search, no VIE-ORD shows up. Will EF show the direct as singly bookable? I believe it will, but I haven't used it in a few years.

UPDATE: I went ahead and re-upped EF, which says only 4x on those CA flights. They must limit to 4 generally. And the VIE-ORD shows up, so I guess that's a call in.

Last edited by Stgermainparis; Jan 28, 2019 at 7:59 am
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Old Jan 28, 2019 | 6:34 pm
  #1889  
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I am searching connections and I am seeing absolutely bewildering choices. QYC? HHI? What are these? I mean, QYC is the bus station in Drachten but I am reasonably sure noone flying from Africa to the Carribean needs or wants to go through that. HHI is a tiny airport on a tiny island and I am reasonably sure it is not connected to Frankfurt, Amsterdam, Atlanta and Casablanca and more.
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Old Jan 28, 2019 | 7:23 pm
  #1890  
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Originally Posted by chx1975
I am searching connections and I am seeing absolutely bewildering choices. QYC? HHI? What are these? I mean, QYC is the bus station in Drachten but I am reasonably sure noone flying from Africa to the Carribean needs or wants to go through that. HHI is a tiny airport on a tiny island and I am reasonably sure it is not connected to Frankfurt, Amsterdam, Atlanta and Casablanca and more.
We show what the reservation returns given the city pair/date/airline you entered. Since you didn't post enough information to help you here, you can email us directly with the details.
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