Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
#1876


Join Date: Aug 2012
Programs: UA 1K/MM, EY Plat, EK Silver
Posts: 929
UA 1796 Boeing 777-200
Depart SFO: Sun, Jan 27
Arrive EWR: Mon, Jan 28
Why would EF show all the empty seats as blocked, when on UA they show as available? I am sure that is what the GDS shows, but why would UA publish it that way?

As see on UA

As shown on EF
Depart SFO: Sun, Jan 27
Arrive EWR: Mon, Jan 28
Why would EF show all the empty seats as blocked, when on UA they show as available? I am sure that is what the GDS shows, but why would UA publish it that way?

As see on UA

As shown on EF
#1877
FlyerTalk Evangelist


Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 16,683
Are your searches for different days? The UA seat map display says "Depart SFO: Sun, Jan 27" while the EF seat map display is for "28/01/19".
#1879
FlyerTalk Evangelist



Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,811
Because no direct TG flight has any awards or upgrades available. Connecting flights are shown if at least one segment is available.
#1880


Join Date: Feb 2010
Posts: 1,085
#1881
Company Representative - ExpertFlyer


Join Date: Jan 2005
Posts: 2,928
If you mean creating a manual Flight Alert, then yes. Another trick is to add a fare class code like Y as an Other Class code to the Award search. You still won't see the award class if it's not there, but it would force the flight to show.
#1882


Join Date: Feb 2010
Posts: 1,085
#1883


Join Date: Aug 2012
Programs: UA 1K/MM, EY Plat, EK Silver
Posts: 929
My stupidity, only ameliorated by the tendency of the UA website to show the next day's early morning flights when searching for a specific date. i.e. a 1am flight on 28th will show on search
#1886




Join Date: Jul 2006
Location: California
Programs: AA EXP, lowly UA 1K; Hyatt Diamond, SPG Gold, Hilton Gold; National EC, Hertz PC
Posts: 2,227
#1888




Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 6,227
My EF membership has lapsed b/c I've gotten pretty good at finding what I need otherwise. But I'm having some difficulty and have two questions before I pay for EF.
1) UA and CA both show 5x seats for CA flights at the saver level (I have no status or cc for these programs), but ANA won't work with more than 4 for CA flights. Will EF be able to determine if the 5th is available to ANA? I can call, but would like to search options first.
2) UA and CA both show ZRH-VIE-ORD (on Austrian), but when I do a straight VIE-ORD search, no VIE-ORD shows up. Will EF show the direct as singly bookable? I believe it will, but I haven't used it in a few years.
UPDATE: I went ahead and re-upped EF, which says only 4x on those CA flights. They must limit to 4 generally. And the VIE-ORD shows up, so I guess that's a call in.
1) UA and CA both show 5x seats for CA flights at the saver level (I have no status or cc for these programs), but ANA won't work with more than 4 for CA flights. Will EF be able to determine if the 5th is available to ANA? I can call, but would like to search options first.
2) UA and CA both show ZRH-VIE-ORD (on Austrian), but when I do a straight VIE-ORD search, no VIE-ORD shows up. Will EF show the direct as singly bookable? I believe it will, but I haven't used it in a few years.
UPDATE: I went ahead and re-upped EF, which says only 4x on those CA flights. They must limit to 4 generally. And the VIE-ORD shows up, so I guess that's a call in.
Last edited by Stgermainparis; Jan 28, 2019 at 7:59 am
#1889


Join Date: Jun 2008
Location: YVR
Programs: Aeroplan, AAdvantage
Posts: 2,107
I am searching connections and I am seeing absolutely bewildering choices. QYC? HHI? What are these? I mean, QYC is the bus station in Drachten but I am reasonably sure noone flying from Africa to the Carribean needs or wants to go through that. HHI is a tiny airport on a tiny island and I am reasonably sure it is not connected to Frankfurt, Amsterdam, Atlanta and Casablanca and more.
#1890
Company Representative - ExpertFlyer


Join Date: Jan 2005
Posts: 2,928
I am searching connections and I am seeing absolutely bewildering choices. QYC? HHI? What are these? I mean, QYC is the bus station in Drachten but I am reasonably sure noone flying from Africa to the Carribean needs or wants to go through that. HHI is a tiny airport on a tiny island and I am reasonably sure it is not connected to Frankfurt, Amsterdam, Atlanta and Casablanca and more.



