Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Dec 15, 2018 | 11:52 am
#1862
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,929
Dec 15, 2018 | 12:47 pm
#1863
Join Date: Dec 2018
Posts: 7
New to EF Premium. Is there a simple way to copy/duplicate a flight alert? I was able to create flight alerts given date/airline/flight#/Class code, etc, however could only apply a single Class Code. Trying to avoid having to manually enter all the details lots of times to create alerts for all lower cost fare classes. Read through help guides and searched forums, but didn't find anything on how to do this.
Dec 15, 2018 | 4:41 pm
#1864
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,929
New to EF Premium. Is there a simple way to copy/duplicate a flight alert? I was able to create flight alerts given date/airline/flight#/Class code, etc, however could only apply a single Class Code. Trying to avoid having to manually enter all the details lots of times to create alerts for all lower cost fare classes. Read through help guides and searched forums, but didn't find anything on how to do this.
Dec 15, 2018 | 6:20 pm
#1865
Join Date: Oct 2015
Location: NT Australia
Programs: QF WP ALL Gold
Posts: 4,647
Random question but new to expertlfyer...
i have a booking to johannesburg with qantas in July next year. QF gold at present
MMB shows me in seat 5J
expertflyer showing that seat as available...
(the rest of the seatmap seems to broadly match up with occupied, blocked etc)
whats going on?!
EDIT: worked it out. Had put date in DDMMYY instead of MMDDYY (duh!)
i have a booking to johannesburg with qantas in July next year. QF gold at present
MMB shows me in seat 5J
expertflyer showing that seat as available...
(the rest of the seatmap seems to broadly match up with occupied, blocked etc)
whats going on?!
EDIT: worked it out. Had put date in DDMMYY instead of MMDDYY (duh!)
Last edited by nancypants; Dec 15, 2018 at 6:27 pm
Dec 16, 2018 | 7:56 am
#1866
Join Date: Oct 2009
Location: Boston, USA
Programs: AA EXP, TK Elite, HH Gold, SPG/Marriott Gold
Posts: 939
Help needed
I have a BOM-EWR-BOS saver award in Economy booked. I set alert for
same flights if saver Business space opens up later. How do I now set alerts
for other options like BOM-ZRH-BOS or BOM-FRA-BOS ? Is there any
easy way to set alerts instead of multiple flights alerts? Please advise...Thanks
in advance.
same flights if saver Business space opens up later. How do I now set alerts
for other options like BOM-ZRH-BOS or BOM-FRA-BOS ? Is there any
easy way to set alerts instead of multiple flights alerts? Please advise...Thanks
in advance.
Dec 16, 2018 | 9:25 am
#1867
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,929
I have a BOM-EWR-BOS saver award in Economy booked. I set alert for
same flights if saver Business space opens up later. How do I now set alerts
for other options like BOM-ZRH-BOS or BOM-FRA-BOS ? Is there any
easy way to set alerts instead of multiple flights alerts? Please advise...Thanks
in advance.
same flights if saver Business space opens up later. How do I now set alerts
for other options like BOM-ZRH-BOS or BOM-FRA-BOS ? Is there any
easy way to set alerts instead of multiple flights alerts? Please advise...Thanks
in advance.
Dec 22, 2018 | 9:49 pm
#1868
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,816
Neither Seat Alert or Aircraft Change Alert Notified Me
Wondering why I was not alerted when my 9/2 flight had an aircraft change and we were given different seats. I had set an aircraft change alert and also an alert if we were removed from our seats (seats shown as available). Neither alert was received.
Dec 22, 2018 | 11:03 pm
#1869
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,929
We'd love to help you, but since you didn't email us we can't look up your account or the specific flight information you're referring to. It depends on how the airline publishes the flight changes, the aircraft type in the seat map or the seat map it self has to change, but it sounds like it didn't. Again we can't tell you for sure since you didn't tell us who you are or the flight information. Please email us directly for help.
Dec 24, 2018 | 10:43 am
#1870
Suspended
Join Date: Oct 2009
Location: Kan@da
Programs: Anything with sweet spots
Posts: 1,790
Can you add a feature that allows viewing any/most airline ticket's information and details by entering the ticket number ?
If you go to Saudia.com "manage my booking" section, you will be able to detailed information by entering a ticket number and last name of passenger. And it works for tickets issued and flights operated by many airlines. But I'm worried that the Saudia.com door will be shut down any time.
If you go to Saudia.com "manage my booking" section, you will be able to detailed information by entering a ticket number and last name of passenger. And it works for tickets issued and flights operated by many airlines. But I'm worried that the Saudia.com door will be shut down any time.
Dec 24, 2018 | 1:28 pm
#1871
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,929
Can you add a feature that allows viewing any/most airline ticket's information and details by entering the ticket number ?
If you go to Saudia.com "manage my booking" section, you will be able to detailed information by entering a ticket number and last name of passenger. And it works for tickets issued and flights operated by many airlines. But I'm worried that the Saudia.com door will be shut down any time.
If you go to Saudia.com "manage my booking" section, you will be able to detailed information by entering a ticket number and last name of passenger. And it works for tickets issued and flights operated by many airlines. But I'm worried that the Saudia.com door will be shut down any time.
Dec 25, 2018 | 5:39 pm
#1872
Suspended
Join Date: Oct 2009
Location: Kan@da
Programs: Anything with sweet spots
Posts: 1,790
Dec 26, 2018 | 11:05 am
#1873
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,929
Dec 29, 2018 | 6:05 pm
#1874
Join Date: Sep 2005
Programs: AC MM E50 , Former SPG, now Marriott LT Plat
Posts: 6,702
A Thank you to the Expert Flyer team - I had booked an Aetoplan redemption in Y ( X) class since no J space was available.
I set an EF alert for I class, and received the email alert this evening that I space was available on this flight.
A quick phone call and $100 later I had the J class seat.
Thank you, and that alone is worth the annual fee for me.
I set an EF alert for I class, and received the email alert this evening that I space was available on this flight.
A quick phone call and $100 later I had the J class seat.
Thank you, and that alone is worth the annual fee for me.
Dec 29, 2018 | 7:11 pm
#1875
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,929
A Thank you to the Expert Flyer team - I had booked an Aetoplan redemption in Y ( X) class since no J space was available.
I set an EF alert for I class, and received the email alert this evening that I space was available on this flight.
A quick phone call and $100 later I had the J class seat.
Thank you, and that alone is worth the annual fee for me.
I set an EF alert for I class, and received the email alert this evening that I space was available on this flight.
A quick phone call and $100 later I had the J class seat.
Thank you, and that alone is worth the annual fee for me.
Glad we could help!