Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Jan 31, 2019 | 7:10 pm
#1891
Join Date: Nov 2008
Location: ORD
Programs: AA PLT
Posts: 2,793
I typically search for AA availability, but have been trying to book some close-in *A space recently, and noticed that the data source won't allow for any searches within 3 days of departure (JST). Am I crazy, and has it always been this way, or is the <=3 day limitation recent?
Jan 31, 2019 | 8:10 pm
#1892
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I typically search for AA availability, but have been trying to book some close-in *A space recently, and noticed that the data source won't allow for any searches within 3 days of departure (JST). Am I crazy, and has it always been this way, or is the <=3 day limitation recent?
Feb 4, 2019 | 1:56 pm
#1894
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
When you say your iOS is "the latest one" does that mean the latest public or a beta release? Does the same error occur when using the same iOS version on your iPhone? Please email us directly at customercare@ with the answers to to troubleshoot.
Feb 6, 2019 | 3:53 pm
#1895
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Feb 6, 2019 | 4:09 pm
#1896
Join Date: Sep 2007
Location: ORD
Programs: UA MM, AA PPro
Posts: 1,518
I've been unable to search for United award space over the last few days. Queries return with an error message:
I: An error has occurred while communicating with the airline reservation system. The support team has been notified of this problem. Thank you for your patience and understanding.
Known issue?
I: An error has occurred while communicating with the airline reservation system. The support team has been notified of this problem. Thank you for your patience and understanding.
Known issue?
Feb 6, 2019 | 8:57 pm
#1897
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I've been unable to search for United award space over the last few days. Queries return with an error message:
I: An error has occurred while communicating with the airline reservation system. The support team has been notified of this problem. Thank you for your patience and understanding.
Known issue?
I: An error has occurred while communicating with the airline reservation system. The support team has been notified of this problem. Thank you for your patience and understanding.
Known issue?
Feb 19, 2019 | 12:57 am
#1900
Join Date: Jul 2008
Location: Western Europe
Posts: 236
Hi, until yesterday Expertflyer showed some availability of 9 nearly across the board in a few AC flights departing this Thursday, 21 February. Today many of these 9s have changed to 3s or 4s. How is this possible? Surely there weren't that many bookings within the last 12 hours or so?
Last edited by altalk08; Feb 19, 2019 at 1:50 am
Feb 19, 2019 | 2:28 am
#1901
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
Availability isn't linear; availability displays don't represent the equivalent of how many tins of baked beans of various flavours are sitting on the supermarket shelf.
You could in theory book one seat in the lowest available class and immediately see availability numbers plummet across many different booking classes, depending on the airline's algorithms and revenue management strategies, and how your one single booking has changed the actual commercial performance of that flight to date when compared to the predicted / theoretical commercial performance.
You could in theory book one seat in the lowest available class and immediately see availability numbers plummet across many different booking classes, depending on the airline's algorithms and revenue management strategies, and how your one single booking has changed the actual commercial performance of that flight to date when compared to the predicted / theoretical commercial performance.
Feb 22, 2019 | 5:15 pm
#1902
Join Date: Jan 2004
Location: MIA
Posts: 302
Perhaps this has been asked before, but it would be really grand to have a query option that only displays non-zero results.
I think some queries have this as a filter option after the fact, but that means youre still waiting for the query to fire and the page load, and then a bunch more clicks before you can see the results that matter. A simple check box non-zero filter as part of the search query would be ideal.
I think some queries have this as a filter option after the fact, but that means youre still waiting for the query to fire and the page load, and then a bunch more clicks before you can see the results that matter. A simple check box non-zero filter as part of the search query would be ideal.
Feb 23, 2019 | 2:41 am
#1903
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Perhaps this has been asked before, but it would be really grand to have a query option that only displays non-zero results.
I think some queries have this as a filter option after the fact, but that means youre still waiting for the query to fire and the page load, and then a bunch more clicks before you can see the results that matter. A simple check box non-zero filter as part of the search query would be ideal.
I think some queries have this as a filter option after the fact, but that means youre still waiting for the query to fire and the page load, and then a bunch more clicks before you can see the results that matter. A simple check box non-zero filter as part of the search query would be ideal.
Feb 28, 2019 | 4:32 am
#1904
Join Date: Jul 2006
Location: YYZ/LHR/SFO/SIN
Programs: AC SE100K
Posts: 338
Long Connection Search
Is it possible to search for availability on long connections in EF? I'm searching for SFO-LHR via YYZ, and looking for a 23h connection. It seems that most of the results show flights only for a connection on the same date. I can't manage to bring up AC 756 (SFO-YYZ, arriving 19:58) followed by a departure on AC 856 (YYZ-LHR, departing +1 at 19:35). I can easily find this on ITA Matrix and also book with my TA, but I can't seem to pull up availability in EF with long connections and married segments.
Feb 28, 2019 | 7:37 am
#1905
Join Date: Oct 2009
Posts: 15
How good is Expert Flyer in finding chap fares? I've been diligently working with the program, and feel like I am soaking a lot up. I was searching for low cost fares DFW-CDG, saw the list and confirmed it was active, but when I called the airline and gave them that particular code, they said their system wasn't showing it. Is there a good tutorial for fare searches as opposed to award searches?
Thanks
Thanks