Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Jun 4, 2019 | 10:21 pm
#1983
Join Date: Sep 2017
Location: Vancouver
Posts: 80
Hey guys, just booked a trip for July on Aeroplan and the first leg July 19th YVR-NRT was only available in Y. Looking to create a seat alert for when 2 seats in J come up. I think i did it right, I created the alert "At least 2 in Business - Award & Alliance Partner Upgrades (I)" however im not sure if this is the right option? There is 3 other business categories, all showing some available seats already tho.
There is 2 J seats available on the 12 of July via aeroplan, so i created the same alert for the 12th, and then did a quick check on experflyer, and it said no availability....
Any help is appreciated, cheers!
There is 2 J seats available on the 12 of July via aeroplan, so i created the same alert for the 12th, and then did a quick check on experflyer, and it said no availability....
Any help is appreciated, cheers!
Jun 4, 2019 | 10:54 pm
#1984
In Memoriam
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,873
Hey guys, just booked a trip for July on Aeroplan and the first leg July 19th YVR-NRT was only available in Y. Looking to create a seat alert for when 2 seats in J come up. I think i did it right, I created the alert "At least 2 in Business - Award & Alliance Partner Upgrades (I)" however im not sure if this is the right option? There is 3 other business categories, all showing some available seats already tho.
There is 2 J seats available on the 12 of July via aeroplan, so i created the same alert for the 12th, and then did a quick check on experflyer, and it said no availability....
Any help is appreciated, cheers!
There is 2 J seats available on the 12 of July via aeroplan, so i created the same alert for the 12th, and then did a quick check on experflyer, and it said no availability....
Any help is appreciated, cheers!
Afaik EF checks for partner award availability, so it's only of limited use when trying to check for AC award availability using Aeroplan miles.
I'm not entirely sure what data source the EF website uses, but NH releases more award availability to is own members than partner airlines. So if EF uses the NH website as its data source, that would explain the discrepancy.
Last edited by TWA884; Jun 5, 2019 at 8:44 am Reason: Merge consecutive posts by the same member; Please use the multi-quote function. Thank you.
Jun 5, 2019 | 12:20 am
#1985
Join Date: Sep 2017
Location: Vancouver
Posts: 80
Ah gotcha, so whats the best way for me to check if business came up? Manually on aeroplan website couple times a day?
Jun 7, 2019 | 7:58 pm
#1986
Join Date: Jan 2011
Location: YVR to SEA
Posts: 2,685
Is Avianca availability showing the life miles accessible ones? Lim-gru showing space in I next March but unable to pull it up on Aeroplan at all, lim-gru alone or lim-gru-jnb (got some married segments to show up that way, but not this particular flight)
Jun 9, 2019 | 9:29 pm
#1987
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Avianca is showing at partner level inventory on EF. Aeroplan is known to adjust the results that partners publish.
Jun 13, 2019 | 7:52 pm
#1988
Join Date: Jan 2006
Location: SORT OF HOMELESS
Programs: 14 years AA exp, but no more; & 1MM+, QR-PLT (ow EMD) MR-LTT, HH Gold
Posts: 8,104
@ExpertFlyer Voice,
In the oneworld forum, there has been a report that the ow Explore Fares (e.g. xONEx) have gone up, days ago.
Checking on ExpertFlyer today, no fare changes at all (same fares as months ago).
Can you explain? Thanks.
In the oneworld forum, there has been a report that the ow Explore Fares (e.g. xONEx) have gone up, days ago.
Checking on ExpertFlyer today, no fare changes at all (same fares as months ago).
Can you explain? Thanks.
Jun 13, 2019 | 8:01 pm
#1989
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
It's not clear what you want us to explain, the fares published are what we show. You should ask whoever posted that in the OW forum the specific EF search they did and to double check again.
Jun 14, 2019 | 4:10 am
#1990
Join Date: Nov 2012
Location: NYC
Programs: AC SE, Bonvoy Plat, Natl Exec
Posts: 2,344
Quick question re: flight availability results
Looking to book a ticket on AC. AC uses origin-destination ticketing and doing an O-D search, EF seems to show booking class P available while AC's website for booking tickets shows Z as the lowest available.
Is there any way that this could be explained and how I could go about ticketing in P? I thought EF could handle O-D ticketing rules and shows real-time availability, so I'm not really sure how to explain this.
Looking to book a ticket on AC. AC uses origin-destination ticketing and doing an O-D search, EF seems to show booking class P available while AC's website for booking tickets shows Z as the lowest available.
Is there any way that this could be explained and how I could go about ticketing in P? I thought EF could handle O-D ticketing rules and shows real-time availability, so I'm not really sure how to explain this.
Jun 14, 2019 | 9:12 am
#1991
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Quick question re: flight availability results
Looking to book a ticket on AC. AC uses origin-destination ticketing and doing an O-D search, EF seems to show booking class P available while AC's website for booking tickets shows Z as the lowest available.
Is there any way that this could be explained and how I could go about ticketing in P? I thought EF could handle O-D ticketing rules and shows real-time availability, so I'm not really sure how to explain this.
Looking to book a ticket on AC. AC uses origin-destination ticketing and doing an O-D search, EF seems to show booking class P available while AC's website for booking tickets shows Z as the lowest available.
Is there any way that this could be explained and how I could go about ticketing in P? I thought EF could handle O-D ticketing rules and shows real-time availability, so I'm not really sure how to explain this.
Jun 14, 2019 | 9:55 am
#1992
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
It's not clear what you mean as you haven't given an example. If you are referring to married segments then you have to search for the entire itinerary, not just one segment, to get the correct results. Also are you sure there is a valid P fare for the route you are trying to book?
A search also throws up this: https://www.flyertalk.com/forum/air-...l#post31191052
But as I too said in the other thread: without details, it's hard to suggest any ideas in the abstract. The only thing that immediately comes to mind if hydrogen really is searching the entire itinerary rather than sector-by-sector is that there may be a difference between POS.
Jun 14, 2019 | 11:29 am
#1993
Join Date: Nov 2012
Location: NYC
Programs: AC SE, Bonvoy Plat, Natl Exec
Posts: 2,344
It's not clear what you mean as you haven't given an example. If you are referring to married segments then you have to search for the entire itinerary, not just one segment, to get the correct results. Also are you sure there is a valid P fare for the route you are trying to book?
Some back story to this: ITA Software Matrix Airfare Search Consolidated Information and Help Thread
A search also throws up this: https://www.flyertalk.com/forum/air-...l#post31191052
But as I too said in the other thread: without details, it's hard to suggest any ideas in the abstract. The only thing that immediately comes to mind if hydrogen really is searching the entire itinerary rather than sector-by-sector is that there may be a difference between POS.
A search also throws up this: https://www.flyertalk.com/forum/air-...l#post31191052
But as I too said in the other thread: without details, it's hard to suggest any ideas in the abstract. The only thing that immediately comes to mind if hydrogen really is searching the entire itinerary rather than sector-by-sector is that there may be a difference between POS.
Outbound shows Z available on EF - and I can access Z.
Return shows Z6 P2 available on EF - AC website can only access D. Matrix says there is a valid Z fare on the return.
So who do I trust?
Jun 14, 2019 | 12:38 pm
#1994
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
A partial answer:
On the AC website, I can see itineraries priced using Z out Z back if you fly AC295/AC29 out and AC30/AC296 back. This accords with the ITA screenshot you've posted.
If I price AC295/AC29 out and AC30/AC292 back, ITA returns Z out D back, matching the AC website.
What I don't know is why EF will show Z class available on AC30/AC292 but AC will not book it. As it doesn't seem to be a POS problem (I've tried a few), then my next guess (looking at the numbers) would be that it might be some sort of DIF issue. ITA doesn't always handle DIFs in the way that the airline will sell them.
On the AC website, I can see itineraries priced using Z out Z back if you fly AC295/AC29 out and AC30/AC296 back. This accords with the ITA screenshot you've posted.
If I price AC295/AC29 out and AC30/AC292 back, ITA returns Z out D back, matching the AC website.
What I don't know is why EF will show Z class available on AC30/AC292 but AC will not book it. As it doesn't seem to be a POS problem (I've tried a few), then my next guess (looking at the numbers) would be that it might be some sort of DIF issue. ITA doesn't always handle DIFs in the way that the airline will sell them.
Jun 14, 2019 | 3:25 pm
#1995
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
A partial answer:
On the AC website, I can see itineraries priced using Z out Z back if you fly AC295/AC29 out and AC30/AC296 back. This accords with the ITA screenshot you've posted.
If I price AC295/AC29 out and AC30/AC292 back, ITA returns Z out D back, matching the AC website.
What I don't know is why EF will show Z class available on AC30/AC292 but AC will not book it. As it doesn't seem to be a POS problem (I've tried a few), then my next guess (looking at the numbers) would be that it might be some sort of DIF issue. ITA doesn't always handle DIFs in the way that the airline will sell them.
On the AC website, I can see itineraries priced using Z out Z back if you fly AC295/AC29 out and AC30/AC296 back. This accords with the ITA screenshot you've posted.
If I price AC295/AC29 out and AC30/AC292 back, ITA returns Z out D back, matching the AC website.
What I don't know is why EF will show Z class available on AC30/AC292 but AC will not book it. As it doesn't seem to be a POS problem (I've tried a few), then my next guess (looking at the numbers) would be that it might be some sort of DIF issue. ITA doesn't always handle DIFs in the way that the airline will sell them.