Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Apr 6, 2016 | 6:14 pm
#1126
Join Date: Mar 2013
Posts: 68
There are no such thing as "outdated" seat maps. We retrieve the seat maps in real time from the reservation systems when you request them. What we show is the same data every travel agent in the world sees.
As indicated in that other thread, we indicate seats that are blocked but not occupied compared to airline seat maps that tend to show a blocked seat as if it were occupied.
If you want us to look at specific seats on a specific future dated flight (your example is in the past so we can't look at it), please email customercare@ with the specific information.
As indicated in that other thread, we indicate seats that are blocked but not occupied compared to airline seat maps that tend to show a blocked seat as if it were occupied.
If you want us to look at specific seats on a specific future dated flight (your example is in the past so we can't look at it), please email customercare@ with the specific information.
Another odd example is 41J, it indicates as available in your seatmap but in the QR one says it's not, this one is a little odd as all the other seats around it seem to be a perfect match but this one is the odd one out. That's why I was confused thinking maybe it's just a outdated seat map, but clearly that is not the case.
Last edited by Faisal777; Apr 6, 2016 at 6:21 pm
Apr 6, 2016 | 7:26 pm
#1127
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Hm ok, I'm still a little confused. Since if you look at my example again, 18J is indicated as "Available" in your seatmap rather than "Blocked", yet the QR one says "Not available". If 18J was a blocked seatmap, with your logic should it not show as "Blocked" rather than "Available"? Or have I misunderstood you?
Another odd example is 41J, it indicates as available in your seatmap but in the QR one says it's not, this one is a little odd as all the other seats around it seem to be a perfect match but this one is the odd one out. That's why I was confused thinking maybe it's just a outdated seat map, but clearly that is not the case.
Another odd example is 41J, it indicates as available in your seatmap but in the QR one says it's not, this one is a little odd as all the other seats around it seem to be a perfect match but this one is the odd one out. That's why I was confused thinking maybe it's just a outdated seat map, but clearly that is not the case.
There could be other reasons why the airline website didn't allow you to reserve a specific seat, but that doesn't necessarily mean that the seat was occupied.
Apr 7, 2016 | 1:35 am
#1128
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,813
How about this idea, EFV?
EFV, might it be possible to build a function such that when one goes to the "saved alerts" page, a button appears next to an alert so that you can check the seat chart? It would be awesome not have to manually enter the information on another page. Thanks.
Apr 7, 2016 | 9:46 am
#1129
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Hi, we already have that, it's called Saved Queries. At the top of the Seat Map results page, on the upper right below the header, you can enter a name for the search and save it for easy recall.
Apr 7, 2016 | 10:15 am
#1130
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,813
From an end-user perspective: After manually checking a saved alert, and getting a negative result,,it would be nice to press a button to see the current seat map. This button would be right next to the manual check button.
Apr 7, 2016 | 10:28 am
#1131
Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682
If I understood 747FC's post correctly, that isn't quite what was being suggested. Being able to initiate associated queries while viewing alerts would be new (and an enhancement IMO, if it can be done without making the display seem 'cluttered').
Last edited by IMH; Apr 7, 2016 at 12:06 pm Reason: spelling
Apr 7, 2016 | 10:35 am
#1132
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
That's two clicks, and avoids the need to manually enter all of the flight information on another page, which was 747FC's initial concern. Adding the button that 747FC suggested would only get the click count down to one.
Apr 7, 2016 | 10:40 am
#1133
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,813
But as things stand, you can simply set up a seat map Saved Query as ExpertFlyer Voice suggests. After checking the Saved Alert, you simply go to the left hand side of the page, open the drop-down menu and call up the seat map.
That's two clicks, and avoids the need to manually enter all of the flight information on another page, which was 747FC's initial concern. Adding the button that 747FC suggested would only get the click count down to one.
That's two clicks, and avoids the need to manually enter all of the flight information on another page, which was 747FC's initial concern. Adding the button that 747FC suggested would only get the click count down to one.
Apr 7, 2016 | 10:49 am
#1134
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
We can surely look into an improvement, but the point is that you can do this today without additional searches.
Apr 7, 2016 | 10:54 am
#1135
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
But once you've done it, you've done it. I typically check the seat map several dozen times thereafter with just two clicks each time.
If you have to put in all of the information every time you called up the seat map, it would be much more annoying, I agree - and that seems like it was your initial concern.
Apr 7, 2016 | 11:28 am
#1136
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,813
Correct, the main issue would be clutter and even more confusion between the alert and saved query functions.
Yes, but you can do that on the same results page that you created the alert on, at the same time without an additional search.
We can surely look into an improvement, but the point is that you can do this today without additional searches.
Yes, but you can do that on the same results page that you created the alert on, at the same time without an additional search.
We can surely look into an improvement, but the point is that you can do this today without additional searches.
Yes, you'd have to do that once (or you could click through to the seat map from a Flight Availability search).
But once you've done it, you've done it. I typically check the seat map several dozen times thereafter with just two clicks each time.
If you have to put in all of the information every time you called up the seat map, it would be much more annoying, I agree - and that seems like it was your initial concern.
But once you've done it, you've done it. I typically check the seat map several dozen times thereafter with just two clicks each time.
If you have to put in all of the information every time you called up the seat map, it would be much more annoying, I agree - and that seems like it was your initial concern.
Apr 7, 2016 | 11:42 am
#1137
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
You have to enter it once. Go to the seat map page, enter all the information to call up the correct seat map. On that page, type in a name for the search and put it into the "Query Name:" box near the top right hand corner of the page, and click Save Query. Next time, go to the Saved Queries list on the left hand side of the page, click on Seat Maps (which opens the drop-down list) and then click on the name that you gave that query. You'll then get the seat map.
Apr 7, 2016 | 11:45 am
#1138
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,813
You have to enter it once. Go to the seat map page, enter all the information to call up the correct seat map. On that page, type in a name for the search and put it into the "Query Name:" box near the top right hand corner of the page, and click Save Query. Next time, go to the Saved Queries list on the left hand side of the page, click on Seat Maps (which opens the drop-down list) and then click on the name that you gave that query. You'll then get the seat map.
Apr 7, 2016 | 12:13 pm
#1139
Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682
I'd start the process differently. Search "Flight Availability" for your route, date(s) and airline(s). For each flight offered, the far right-hand column has an exclamation mark icon (which will allow you to set up an alert) and a seat map icon (which will take you to a seat map, including the option described above to allow you to save the underlying query).
Apr 7, 2016 | 2:47 pm
#1140
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
<redacted by moderator>
I thought from your first post that you were annoyed with filling in the seat map search information every time you wanted to look at the seat map. I agree that that would be annoying. <redacted by moderator>
If EF is going to introduce new features, I can think of quite a few which would be further up the importance list than this labour-saving device.
I thought from your first post that you were annoyed with filling in the seat map search information every time you wanted to look at the seat map. I agree that that would be annoying. <redacted by moderator>
If EF is going to introduce new features, I can think of quite a few which would be further up the importance list than this labour-saving device.
Last edited by TWA884; Apr 7, 2016 at 3:47 pm Reason: Personal exchange