FlyerTalk Forums - View Single Post - ExpertFlyer Help Desk, Information and Updates Thread
Old Apr 6, 2016 | 6:14 pm
  #1126  
Faisal777
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Join Date: Mar 2013
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Originally Posted by ExpertFlyer Voice
There are no such thing as "outdated" seat maps. We retrieve the seat maps in real time from the reservation systems when you request them. What we show is the same data every travel agent in the world sees.

As indicated in that other thread, we indicate seats that are blocked but not occupied compared to airline seat maps that tend to show a blocked seat as if it were occupied.

If you want us to look at specific seats on a specific future dated flight (your example is in the past so we can't look at it), please email customercare@ with the specific information.
Hm ok, I'm still a little confused. Since if you look at my example again, 18J is indicated as "Available" in your seatmap rather than "Blocked", yet the QR one says "Not available". If 18J was a blocked seatmap, with your logic should it not show as "Blocked" rather than "Available"? Or have I misunderstood you?

Another odd example is 41J, it indicates as available in your seatmap but in the QR one says it's not, this one is a little odd as all the other seats around it seem to be a perfect match but this one is the odd one out. That's why I was confused thinking maybe it's just a outdated seat map, but clearly that is not the case.

Last edited by Faisal777; Apr 6, 2016 at 6:21 pm
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