Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Feb 17, 2024 | 9:00 am
#3046
Join Date: Apr 2015
Location: MUC+GRU
Programs: M&M LT SEN, ALL Diamond
Posts: 199
It seems like maybe they know the alerts triggered incorrectly and are manually re-instating them, only for the flaw to make the alert go off again....
This product is definitely in maintenance mode only. Collect the yearly fee until the expenses exceed the revenue and then kill the service.
This product is definitely in maintenance mode only. Collect the yearly fee until the expenses exceed the revenue and then kill the service.
Feb 17, 2024 | 10:39 am
#3047
Join Date: Mar 2008
Posts: 2,024
Feb 17, 2024 | 1:52 pm
#3050
Join Date: Mar 2008
Posts: 2,024
Mine stopped at 6:02 a.m. this morning.
However, 4 of my alerts (all Delta flights) will not let me "re-enable". I even tried creating them from scratch. ExpertFlyer's interface claims the flight doesn't exist or details cant' be fetched (but my other DL flights are fine)
ALB-DTW on 8/10/24 for flight 2253
for example
delta.dumb still shows everything is fine with that flight
However, 4 of my alerts (all Delta flights) will not let me "re-enable". I even tried creating them from scratch. ExpertFlyer's interface claims the flight doesn't exist or details cant' be fetched (but my other DL flights are fine)
ALB-DTW on 8/10/24 for flight 2253
for example
delta.dumb still shows everything is fine with that flight
Feb 17, 2024 | 6:57 pm
#3052
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .60 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 18,051
Feb 18, 2024 | 5:00 am
#3053
Join Date: Sep 2002
Location: PVD/BOS, PIT
Programs: UA 1K/1MM ★G, DL Silver, Amtrak ES, Hilton Diamond,Nexus
Posts: 259
Feb 20, 2024 | 1:51 pm
#3054
Join Date: Mar 2008
Posts: 2,024
Well finally got a response from expertflyer:
"Hi, thank you for your email. We sincerely apologize for the recent inconvenience caused by a system error that led to a mass amount of alerts being sent out. Our team had to switch to a new database, which then caused this glitch. You may see alerts that have a six-hour difference, you may see alerts that have expired, and you may see alerts that were previously deleted. We advise you to double-check existing alerts you have to ensure they are entered (and showing) correctly. If they are not showing the correct information, please resubmit them. Thank you for your continued support and patience.
Thank you,
The ExpertFlyer.com Team "
"Hi, thank you for your email. We sincerely apologize for the recent inconvenience caused by a system error that led to a mass amount of alerts being sent out. Our team had to switch to a new database, which then caused this glitch. You may see alerts that have a six-hour difference, you may see alerts that have expired, and you may see alerts that were previously deleted. We advise you to double-check existing alerts you have to ensure they are entered (and showing) correctly. If they are not showing the correct information, please resubmit them. Thank you for your continued support and patience.
Thank you,
The ExpertFlyer.com Team "
Feb 23, 2024 | 4:13 am
#3056
Join Date: Aug 2018
Posts: 3,823
Still having to manually check seat alerts, and found one this morning that wasn't sent through, again.
Back to the free version. I see no use paying for a service, where a major portion of their service is alerting people to changes in the itinerary, when they can't provide that service.
Back to the free version. I see no use paying for a service, where a major portion of their service is alerting people to changes in the itinerary, when they can't provide that service.
Feb 23, 2024 | 6:50 am
#3057
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,813
Still having to manually check seat alerts, and found one this morning that wasn't sent through, again.
Back to the free version. I see no use paying for a service, where a major portion of their service is alerting people to changes in the itinerary, when they can't provide that service.
Back to the free version. I see no use paying for a service, where a major portion of their service is alerting people to changes in the itinerary, when they can't provide that service.
Feb 23, 2024 | 7:03 am
#3058
Join Date: Dec 2006
Posts: 278
I have an alert on a QF flight which never fired when the flight moved from scheduled to "Cancelled". If I click on the alert it says it has been checked and is still valid -- for a Cancelled flight. I reported this but no response from the Helpdesk.
It is all a general shambles. On their entry page they even have a link to a blog which does not exist.
The alerts are a nice-to-have for me (I appreciate others use these a lot). But what I do need is the detailed fare bucket availability for RTW planning. Is there another tool I could move to?
It is all a general shambles. On their entry page they even have a link to a blog which does not exist.
The alerts are a nice-to-have for me (I appreciate others use these a lot). But what I do need is the detailed fare bucket availability for RTW planning. Is there another tool I could move to?
Feb 23, 2024 | 9:19 am
#3059
Join Date: Jul 2009
Posts: 155
iOS app gone?
I have the app on my phone, but when trying to get a new user setup, we can't find the app in the Apple app store. App still allows me to log in. My thread searching skills didn't come up with anything on this. Any ideas what happened?
Feb 23, 2024 | 10:04 am
#3060
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,813
https://en.wikipedia.org/wiki/Ghost_ship