I have an alert on a QF flight which never fired when the flight moved from scheduled to "Cancelled". If I click on the alert it says it has been checked and is still valid -- for a Cancelled flight. I reported this but no response from the Helpdesk.

It is all a general shambles. On their entry page they even have a link to a blog which does not exist.

The alerts are a nice-to-have for me (I appreciate others use these a lot). But what I do need is the detailed fare bucket availability for RTW planning. Is there another tool I could move to?