Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Jul 2, 2025 | 3:28 am
#3706
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Seat map problems -
CX - not showing blocked seats - everything is occupied
QF - not showing dynamic (theoretical) seating after entered FFP with status - i.e. seats not showing as available but blocked, but is actually available to the passenger due to status (verified by checking seat map on QF website and app)
CX - not showing blocked seats - everything is occupied
QF - not showing dynamic (theoretical) seating after entered FFP with status - i.e. seats not showing as available but blocked, but is actually available to the passenger due to status (verified by checking seat map on QF website and app)
Jul 3, 2025 | 4:43 pm
#3707
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, AS MVP Gold, MR LTT, HH Dia, IHG Dia, Amex Plat
Posts: 37,448
Ugh, they are trying to roll the new stuff out again. Same issues as last time, what I have reported multiple times has still not been fixed. Guess they really don’t care.
Jul 7, 2025 | 3:09 am
#3709
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Jul 7, 2025 | 8:17 pm
#3710
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,813
Wiki Needs Updating
ExpertFlyer Voice , since you are around and active, I would suggest that you edit the Wiki that says that there is no customer support offered by EF. That is obviously now incorrect. I'd change it myself, but I thought you might want to be your own "voice."
Jul 8, 2025 | 2:20 pm
#3711
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
ExpertFlyer Voice , since you are around and active, I would suggest that you edit the Wiki that says that there is no customer support offered by EF. That is obviously now incorrect. I'd change it myself, but I thought you might want to be your own "voice."
Jul 9, 2025 | 4:28 pm
#3712
Join Date: Oct 2024
Programs: AS MVPG
Posts: 159
I have had a flight alert saved for several months looking for at least 1 availability of a particular fare class. I just happened to check manually today and there was availability! My alert never fired. Now I wonder how many other of my alerts haven't fired. There was a schedule change since creating the alert, but the day, flight number, and fare class I wanted to be alerted on stayed the same.
Jul 10, 2025 | 6:34 am
#3713
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I have had a flight alert saved for several months looking for at least 1 availability of a particular fare class. I just happened to check manually today and there was availability! My alert never fired. Now I wonder how many other of my alerts haven't fired. There was a schedule change since creating the alert, but the day, flight number, and fare class I wanted to be alerted on stayed the same.
Jul 10, 2025 | 11:23 am
#3714
Join Date: Oct 2024
Programs: AS MVPG
Posts: 159
Thanks for flagging. Can you please share the flight & fare class details via DM or share to [email protected]? We'll investigate.
Jul 11, 2025 | 12:37 pm
#3716
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Jul 13, 2025 | 3:28 pm
#3717
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA Plat (1MM), DL Gold (1MM), Marriott LTT
Posts: 11,218
So given the first rollout of the 'new' mobile experience was a complete disaster and the website still says in salmon-colored background "A new and improved mobile web experience is coming in the next few days", when exactly do we expect the updated interface? If the new pages aren't coming soon, please get rid of the banner that has to load on every single page (it's annoying).
-RM
-RM
Jul 15, 2025 | 6:26 am
#3718
Join Date: Apr 2015
Programs: Some
Posts: 6,700
Thanks for flagging. Can you please share the details of the flight you're searching for via DM or email to [email protected]? That will help us debug
Jul 15, 2025 | 8:18 am
#3719
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Hey All,
Just a quick heads up - we have some scheduled maintenance planned for tomorrow, July 16th from 6:30 - 8:30 AM EST. During this time Expertflyer.com will be down, but you will continue to receive alerts.
Afterward, you will have access to our new and improved mobile experience.
Here's what you'll see after the maintenance window:
Just a quick heads up - we have some scheduled maintenance planned for tomorrow, July 16th from 6:30 - 8:30 AM EST. During this time Expertflyer.com will be down, but you will continue to receive alerts.
Afterward, you will have access to our new and improved mobile experience.
Here's what you'll see after the maintenance window:
- Redesigned mobile experience with added functionality & easier navigation
- You'll be able to search for +/- 3 days on mobile
- The desktop experience remains mostly the same, but with a more modern look
- Text alerts are back
- Same login credentials will work. No need to reset passwords or create new accounts.
- All your alerts, saved queries, and preferences will be automatically transferred
Jul 15, 2025 | 10:19 am
#3720
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 2,425
Some functional inconsistencies:
In Flight Availability Search, sometimes selecting Direct/Non-Stop only will still show connecting itineraries:
But other times it will correctly show just the non-stops:
In Flight Availability Search, sometimes selecting Direct/Non-Stop only will still show connecting itineraries:
But other times it will correctly show just the non-stops: