Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Jul 11, 2017 | 4:46 pm
#1441
Join Date: Jun 2008
Location: YVR
Programs: Aeroplan, AAdvantage
Posts: 2,107
Under Travel Information Search // Connecting Cities I searched for a city connection (GSP to YLW) and single connection points says LAS and PHX but I can't find any flights from either into YLW. Very odd.
Jul 11, 2017 | 6:26 pm
#1442
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I'm fairly good up to the intermediate level on ExpertFlyer but using the information, such as a fare basis, to construct a fare elsewhere baffles me.
Can anybody recommend any blog posts or other tools that will guide me through the process?
This post was a good start but I haven't been able to replicate the fare the author found, nor other fares EF returned. Presumably I'm missing a step or two but without some detailed guidance I'm at a loss.
Can anybody recommend any blog posts or other tools that will guide me through the process?
This post was a good start but I haven't been able to replicate the fare the author found, nor other fares EF returned. Presumably I'm missing a step or two but without some detailed guidance I'm at a loss.
Also keep in mind that the fares are shown without taxes and fees and don't represent fares on specific flights, just published tariffs that require valid flights with class code availability to go with it.
Jul 11, 2017 | 6:27 pm
#1443
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Those are the allowed connection points, but it doesn't mean there is any operating service at this time that follows all possible connection routes.
Jul 13, 2017 | 2:34 am
#1444
Join Date: Apr 2007
Programs: QF, AC, Hyatt, Hilton
Posts: 4,250
Did you look at our User and EduGuide from the Help/FAQ page: https://www.expertflyer.com/expertflyer-support
Interesting. In the guide at the bottom of page four it says "The fares shown include taxes . . ."
Jul 15, 2017 | 6:44 am
#1445
Join Date: Nov 2005
Location: WAS
Posts: 1,707
The mobile site had a handy feature whereby if the user executed a query from a saved search that included +/- 1-3 days, a shortcut appeared on the bottom of the search results screen that allowed the user to query the search on the additional 1-3 days. That seems to be gone (or I am missing it). Has EF removed that functionality? It was a big time saver for me.
Thanks.
Thanks.
Jul 15, 2017 | 9:56 am
#1447
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
The mobile site had a handy feature whereby if the user executed a query from a saved search that included +/- 1-3 days, a shortcut appeared on the bottom of the search results screen that allowed the user to query the search on the additional 1-3 days. That seems to be gone (or I am missing it). Has EF removed that functionality? It was a big time saver for me.
Thanks.
Thanks.
Jul 15, 2017 | 10:22 am
#1448
Join Date: Aug 2014
Posts: 125
hey - just a public thanks to EF monthly Alert Service! I booked AA award travel a couple months ago for four, leaving Christmas day from Chicago to Rome for 10 days. However I was only able to find the following - ORD-CMH-PHL-LHR-FCO and the same on the return! But taking the advise here, i grabbed what i could since it was on the dates i wanted. I then set up alerts on EF and got my first alert yesterday and was able to cut out CMH on both the outbound and return. Now i'm hoping to cut out London and get some of those taxes back as well! Thanks again for the great service!!
Jul 15, 2017 | 1:55 pm
#1449
Join Date: Nov 2005
Location: WAS
Posts: 1,707
Hmm. Am I imagining this or do you have this functionality in other search results screens? I could have sworn this was there. Thanks!
Jul 15, 2017 | 2:15 pm
#1450
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
hey - just a public thanks to EF monthly Alert Service! I booked AA award travel a couple months ago for four, leaving Christmas day from Chicago to Rome for 10 days. However I was only able to find the following - ORD-CMH-PHL-LHR-FCO and the same on the return! But taking the advise here, i grabbed what i could since it was on the dates i wanted. I then set up alerts on EF and got my first alert yesterday and was able to cut out CMH on both the outbound and return. Now i'm hoping to cut out London and get some of those taxes back as well! Thanks again for the great service!!
Last edited by TWA884; Jul 16, 2017 at 9:19 am Reason: Merge consecutive posts by the same member; please use the multi-quote function
Jul 17, 2017 | 3:04 pm
#1451
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,013
Originally Posted by danger
Interesting. In the guide at the bottom of page four it says "The fares shown include taxes . . ."
Jul 18, 2017 | 8:02 am
#1452
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/2MM, DL DM/2MM, UA Gold,Hilton Diamond,IHG Diamond, Hyatt Globalist,Marriott Titanium
Posts: 13,242
It used to be that Expert Flyer gave details on why flights were delayed or canceled (maintenance, late arrival of aircraft, etc). Now it just says "flight history exists." This vague terminology doesn't help when trying to determine the official cause of a delay. Anyone know why the change?
Jul 18, 2017 | 8:53 am
#1453
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
It used to be that Expert Flyer gave details on why flights were delayed or canceled (maintenance, late arrival of aircraft, etc). Now it just says "flight history exists." This vague terminology doesn't help when trying to determine the official cause of a delay. Anyone know why the change?
Jul 25, 2017 | 11:18 pm
#1454
Join Date: May 2009
Location: Singapore
Programs: Show me the points!
Posts: 1,236
Why does the China Airways award search allow you to specify the # of seats in the criteria, only to show YES/NO in results? In other airline's cases it seems as though if the results are YES/NO the # of seats in criteria isn't relevant.
Also, is their award availability that you see their member's space or partner space? I'm thinking the former.
Also, is their award availability that you see their member's space or partner space? I'm thinking the former.
Jul 26, 2017 | 10:07 am
#1455
Join Date: Jun 2006
Location: Sun & beach destinations
Programs: UA-lifetime Platinum (2MM), IHG-Amb, HH-Diamond, Hertz-PC, Marriott-Gold, CX-AM
Posts: 1,427
NZ award availability
I have more than 7 alerts set for NZ business class (I) for different flights and dates, tonight I received 7 separate emails and said the (I) seats were available. It was too good to be true! I called UA and found out none of them were available. It was a false alarm! Wasting more than 1 hour talking to the agent and got excited for nothing! Where did you get the information from for NZ award availability? From NH?