Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread— it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread— it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Sep 22, 2017 | 8:30 am
#1501
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
If EY chooses not to make that inventory available to AA customers, that's nothing to do with EF.
Sep 22, 2017 | 8:34 am
#1502
Join Date: Feb 2005
Posts: 264
When you sell a service to customers for a fee you should make sure that you make it little clear to customers what they are paying for.
Sep 22, 2017 | 9:29 am
#1503
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 24,795
Moderator's Note
Folks,
This thread is for help and technical assistance using ExpertFlyer.com.
Discussions of how EY and AA display award inventory for their partner airlines' frequent fliers belong in the EY and AA forums.
Future off topic posts will be deleted without further notice.
Thank you for understanding,
TWA884
Moderator
This thread is for help and technical assistance using ExpertFlyer.com.
Discussions of how EY and AA display award inventory for their partner airlines' frequent fliers belong in the EY and AA forums.
Future off topic posts will be deleted without further notice.
Thank you for understanding,
TWA884
Moderator
Sep 22, 2017 | 10:50 am
#1505
Join Date: May 2007
Location: ORD, DEL
Programs: AA (Plt Pro; 1.5 MM)
Posts: 6,223
OK, with great hesitation, may I sneak in an EF related question? 
I am looking at an itinerary which has 3 connections. What is the best way of checking if a specific fare code is available throughout? (EF Flight Availability form only allows for two connections,)
I can of course break the itinerary into two and check for each. However, I am not sure if those answers will apply when everything is put together.
I am looking at an itinerary which has 3 connections. What is the best way of checking if a specific fare code is available throughout? (EF Flight Availability form only allows for two connections,)
I can of course break the itinerary into two and check for each. However, I am not sure if those answers will apply when everything is put together.
Sep 22, 2017 | 2:57 pm
#1506
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
OK, with great hesitation, may I sneak in an EF related question?
I am looking at an itinerary which has 3 connections. What is the best way of checking if a specific fare code is available throughout? (EF Flight Availability form only allows for two connections,)
I can of course break the itinerary into two and check for each. However, I am not sure if those answers will apply when everything is put together.
I am looking at an itinerary which has 3 connections. What is the best way of checking if a specific fare code is available throughout? (EF Flight Availability form only allows for two connections,)
I can of course break the itinerary into two and check for each. However, I am not sure if those answers will apply when everything is put together.
However one thing you can try is specify "At least 2 connections" in the search then keep using the Get more results link at the bottom of the page and 3 connection options may show.
Sep 25, 2017 | 1:19 am
#1507
Join Date: Dec 2009
Location: BRU-ZRH
Programs: LX HON, BA Gold, Marriott Bonvoy Titanium Elite
Posts: 765
Just switched from KVS to EF so will probably have to ask a few simple things now and then.
Regarding award availability - is there a possibility to search accross an alliance, for example all *A or OW availability between a certain city pair?
Regarding award availability - is there a possibility to search accross an alliance, for example all *A or OW availability between a certain city pair?
Sep 25, 2017 | 9:01 am
#1508
Join Date: Mar 2006
Location: BWI/DCA/IAD
Programs: Sunoco Gas Card
Posts: 281
New premium subscriber to EF and have a newbie question that I can't find any in this thread or FT-
I'd like to run simple award seat searches to use flying blue mile for transatlantic flights for specific city pairs (and set inventory alerts), but there appears to be some limitations on searching KLM and AF X inventory? It appears X inventory is hidden and will always show up as zero? Or am I just doing something wrong? (apologies if has been covered and I didn't find it-)
I'd like to run simple award seat searches to use flying blue mile for transatlantic flights for specific city pairs (and set inventory alerts), but there appears to be some limitations on searching KLM and AF X inventory? It appears X inventory is hidden and will always show up as zero? Or am I just doing something wrong? (apologies if has been covered and I didn't find it-)
Last edited by RodneyBD; Sep 25, 2017 at 10:43 am Reason: posted before drinking my AM coffee!
Sep 25, 2017 | 10:06 am
#1509
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
I'd like to run simple award seat searches to use avios for transatlantic flights for specific city pairs (and set inventory alerts), but there appears to be some limitations on searching KLM and AF X inventory? It appears X inventory is hidden and will always show up as zero?
A quick random search for AF X class availability one-way CDG-JFK on 13 February 2018 showed plenty.
Last edited by Globaliser; Feb 27, 2019 at 9:14 am
Sep 25, 2017 | 11:07 am
#1510
Join Date: Mar 2006
Location: BWI/DCA/IAD
Programs: Sunoco Gas Card
Posts: 281
Thanks for the catch (not enough coffee this morning) and thanks for the reply, I must be doing something wrong- here are the results from a couple of inquiries for IAD to AMS on KL - I don't see any "X" inventory...
However when I am logged in to AF and do an award search I found a classic award, see below. I finally just noticed the disclaimer about KLM searches and results inventory that may be available to Flying Blue members, is that what is happening here? Thanks for the assistance!^^^
However when I am logged in to AF and do an award search I found a classic award, see below. I finally just noticed the disclaimer about KLM searches and results inventory that may be available to Flying Blue members, is that what is happening here? Thanks for the assistance!^^^
Sep 25, 2017 | 11:38 am
#1511
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Thanks for the catch (not enough coffee this morning) and thanks for the reply, I must be doing something wrong- here are the results from a couple of inquiries for IAD to AMS on KL - I don't see any "X" inventory...
However when I am logged in to AF and do an award search I found a classic award, see below. I finally just noticed the disclaimer about KLM searches and results inventory that may be available to Flying Blue members, is that what is happening here? Thanks for the assistance!^^^
However when I am logged in to AF and do an award search I found a classic award, see below. I finally just noticed the disclaimer about KLM searches and results inventory that may be available to Flying Blue members, is that what is happening here? Thanks for the assistance!^^^
"The KLM Award search shows partner award inventory. Availability to Flying Blue members may be greater."
As KLM is blocking Award Availability on its trans-Atlantic routes for alliance partners for some dates, that will be the result. You'll also note that the Delta award search also shows no award inventory for that flight.
Sep 25, 2017 | 3:01 pm
#1512
Join Date: Mar 2006
Location: BWI/DCA/IAD
Programs: Sunoco Gas Card
Posts: 281
Ok great thanks for helping me muddle through the interface... might be helpful to include the KLM notes along with the other notes you have compiled on other airlines:
https://www.expertflyer.com/popup/he...s.html#notesAF
https://www.expertflyer.com/popup/he...s.html#notesAF
Sep 25, 2017 | 4:21 pm
#1513
Join Date: Mar 2016
Posts: 38
Be gentle with me...
I am looking at this flight:
Search: Departing PHX on 10/02/17 for SNA
Flying AA flight 1456 in Business/2-Cabin Domestic First, Economy
What the heck am I looking at, I have never seen this many "blocked" seats before? Is this a glitch or something else? Screenshot cuts off but the seats are blocked all the way to the last seat...
I am looking at this flight:
Search: Departing PHX on 10/02/17 for SNA
Flying AA flight 1456 in Business/2-Cabin Domestic First, Economy
What the heck am I looking at, I have never seen this many "blocked" seats before? Is this a glitch or something else? Screenshot cuts off but the seats are blocked all the way to the last seat...
Last edited by flyerbobflyer; Sep 26, 2017 at 8:46 am Reason: Added screenshot
