Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Dec 23, 2017 | 1:54 am
#1562
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
You would add your billing information on the My Account page and then set your account to renew on the Subscription tab.
Dec 24, 2017 | 1:24 am
#1563
Join Date: Feb 2010
Posts: 1,085
Dec 24, 2017 | 8:04 am
#1564
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
As there is no price difference between the gift certificates and the Yearly Premium subscription, why would you need to? It is against our Terms of Use to create multiple accounts and any duplicate accounts will be deleted.
Dec 24, 2017 | 2:49 pm
#1565
Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682
Is there any prospect of the amount of advertising and the number of sponsor offers forced on paying customers being reduced? It really doesn't create a very "premium" experience.
Dec 24, 2017 | 4:29 pm
#1566
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
You can opt-out of both. There is a opt-out link at the bottom of all emails sent and if you would like to block the display ads we recommend the ....... Plus browser plugin.
Dec 24, 2017 | 4:47 pm
#1567
Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682
So far, I haven't been able to find a way to activate an ad blocker on EF without being punished by screens claiming that "Suspicious Activity" has been detected and setting Catcha tests, rather than just allowing me to get on and use the product. Blocking scripts from Facebook also causes EF to not play nice.
Also, the Hertz ad on the main.do page consists of five or six elements that are served from expertflyer.com and therefore require individual blocking. The "sign up to FaceBook" text link is even harder to get rid of.
Dec 24, 2017 | 11:12 pm
#1569
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Thanks for the quick reply.
So far, I haven't been able to find a way to activate an ad blocker on EF without being punished by screens claiming that "Suspicious Activity" has been detected and setting Catcha tests, rather than just allowing me to get on and use the product. Blocking scripts from Facebook also causes EF to not play nice.
Also, the Hertz ad on the main.do page consists of five or six elements that are served from expertflyer.com and therefore require individual blocking. The "sign up to FaceBook" text link is even harder to get rid of.
So far, I haven't been able to find a way to activate an ad blocker on EF without being punished by screens claiming that "Suspicious Activity" has been detected and setting Catcha tests, rather than just allowing me to get on and use the product. Blocking scripts from Facebook also causes EF to not play nice.
Also, the Hertz ad on the main.do page consists of five or six elements that are served from expertflyer.com and therefore require individual blocking. The "sign up to FaceBook" text link is even harder to get rid of.
Dec 24, 2017 | 11:13 pm
#1570
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
If you let a Premium account lapse to Free, for whatever reason, any Flight Alerts will be paused until a Premium subscription is (re)-established.
Dec 25, 2017 | 6:34 am
#1571
Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682
Okay, but that's not the way it looks, e.g.: http://www.expertflyer.com/include/i...rtz_banner.png
Dec 25, 2017 | 12:29 pm
#1572
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Okay, but that's not the way it looks, e.g.: www.expertflyer.com/include/images/hertz_banner.png
Last edited by ExpertFlyer Voice; Dec 25, 2017 at 4:53 pm
Dec 28, 2017 | 10:14 am
#1573
Join Date: Jan 2017
Programs: EK Plat
Posts: 252
Is it possible to set an alert for a journey with a stopover? I'd like to try and get an alert on a journey where there are some married segment restrictions but the alert function only seems to work for the individual sectors.
Last edited by Lkaroo; Dec 28, 2017 at 10:34 am
Dec 28, 2017 | 10:20 am
#1574
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I'm sorry we do not support married segments for alerts at this time.
Jan 7, 2018 | 10:33 am
#1575
Join Date: Aug 2015
Location: BR
Programs: TudoAzul Diamante, Smiles Diamante, Latam Gold
Posts: 108
When I search for Base fares from MIL to GRU like this:
I get 248 results:
None of the results shows AD fare SLEAXZ5E (R$732,02). But it shows base fares more expensive than that one.
When I search for the same previous data, just adding the info of the base fare SLEAXZ5E separately, the system shows it without any problem:
My question is, I know the system shows a maximum of 250 results to searches that don't specify airlines. Why it isn't showing the lowest one first? For example, the AD base fare is lower than AT base fare. There is a sequence of airlines it searches first? That's why it didn't show AD results? Or this is random?
I get 248 results:
None of the results shows AD fare SLEAXZ5E (R$732,02). But it shows base fares more expensive than that one.
When I search for the same previous data, just adding the info of the base fare SLEAXZ5E separately, the system shows it without any problem:
My question is, I know the system shows a maximum of 250 results to searches that don't specify airlines. Why it isn't showing the lowest one first? For example, the AD base fare is lower than AT base fare. There is a sequence of airlines it searches first? That's why it didn't show AD results? Or this is random?