Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Mar 16, 2017 | 10:38 pm
#1366
Join Date: Feb 2001
Location: Montebello, CA, USA
Posts: 2,556
Mar 17, 2017 | 2:56 pm
#1367
Join Date: May 2007
Location: ORD, DEL
Programs: AA (Plt Pro; 1.5 MM)
Posts: 6,223
I have a small request / suggestion. Can we go back to the previous home page in which a login window used to appear at the upper right corner?
At some point that was replaced by the present login button, which needs to be clicked in order to get to the login window. While not exactly a life and death issue, having to click unnecessarily over time becomes annoying.
There is no need to have the home page devoted 100% to newcomers. You have many seasoned and repeat visitors and a portion of it could be aimed at accommodating them too.
At some point that was replaced by the present login button, which needs to be clicked in order to get to the login window. While not exactly a life and death issue, having to click unnecessarily over time becomes annoying.
There is no need to have the home page devoted 100% to newcomers. You have many seasoned and repeat visitors and a portion of it could be aimed at accommodating them too.
Mar 17, 2017 | 4:57 pm
#1368
Moderator: Hyatt, American Express; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, AA EXP, UA Silver, Hyatt Glob, Mlife Noir (=> Marriott Amb), invol FT beta tester
Posts: 21,669
Mar 18, 2017 | 4:43 am
#1369
Join Date: Jun 2004
Location: Spain
Programs: IB Plat - Hilton Gold - Marriott Gold - IHG Ambassador
Posts: 508
Good morning, do you have fares/availabilty information for the new low cost company launched by Iberia/BA yesterday? It is called LEVEL. I do not see it online. Thanks.
Mar 18, 2017 | 12:56 pm
#1370
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
From https://en.wikipedia.org/wiki/Level_(airline)
All Level flights will initially be operated by sister airline Iberia, using the Spanish national carrier's flight and cabin crew, as well as the IB flight code.
Mar 18, 2017 | 9:20 pm
#1371
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
The problem has now been resolved. If any other issues are found please email us directly.
Mar 19, 2017 | 3:36 pm
#1373
Join Date: May 2000
Location: HH Gold, Marriott Gold, PC Plat, Emirates Silver
Posts: 2,729
I am a new EF user. I set up alerts for LH F/J award seats. I received an alert today on availability for the F seat. The flight is 3 months away so I was surprised since seats are not released until 2 weeks out for partners. I tried to book on UA and as expected the seat was not available. Was this an alert for the LH program only?
Can EF distinguish between LH F/J seats available for LH FFs and partners?
Thanks
Can EF distinguish between LH F/J seats available for LH FFs and partners?
Thanks
Mar 19, 2017 | 8:37 pm
#1374
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I am a new EF user. I set up alerts for LH F/J award seats. I received an alert today on availability for the F seat. The flight is 3 months away so I was surprised since seats are not released until 2 weeks out for partners. I tried to book on UA and as expected the seat was not available. Was this an alert for the LH program only?
Can EF distinguish between LH F/J seats available for LH FFs and partners?
Thanks
Can EF distinguish between LH F/J seats available for LH FFs and partners?
Thanks
The LH award inventory that ExpertFlyer has is partner level, not M&M level.
Mar 19, 2017 | 8:55 pm
#1375
In Memoriam
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,873
Two suggestions:
1) Is there a chance to add LH/LX/OS award space available to M&M members (in addition to award space available to *A partners)? IIRC EF used to display the former, but not the latter, so I assume this would be technically feasible?
2) Similar to #1, is there a chance to add SQ award space available to SQ KrisFlyer members (in addition to SQ award space released to *A partners)?
1) Is there a chance to add LH/LX/OS award space available to M&M members (in addition to award space available to *A partners)? IIRC EF used to display the former, but not the latter, so I assume this would be technically feasible?
2) Similar to #1, is there a chance to add SQ award space available to SQ KrisFlyer members (in addition to SQ award space released to *A partners)?
Mar 19, 2017 | 9:29 pm
#1376
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Two suggestions:
1) Is there a chance to add LH/LX/OS award space available to M&M members (in addition to award space available to *A partners)? IIRC EF used to display the former, but not the latter, so I assume this would be technically feasible?
2) Similar to #1, is there a chance to add SQ award space available to SQ KrisFlyer members (in addition to SQ award space released to *A partners)?
1) Is there a chance to add LH/LX/OS award space available to M&M members (in addition to award space available to *A partners)? IIRC EF used to display the former, but not the latter, so I assume this would be technically feasible?
2) Similar to #1, is there a chance to add SQ award space available to SQ KrisFlyer members (in addition to SQ award space released to *A partners)?
Mar 20, 2017 | 6:30 am
#1377
Join Date: May 2000
Location: HH Gold, Marriott Gold, PC Plat, Emirates Silver
Posts: 2,729
As per our FAQ, physical seat availability has no relation to award ticket inventory. You need to create a Flight Alert (part of our Premium service) which will alert you on the Award inventory for a flight, and not a Seat Alert. If you need further help with this please email us directly at customercare@
The LH award inventory that ExpertFlyer has is partner level, not M&M level.
The LH award inventory that ExpertFlyer has is partner level, not M&M level.
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For: LH420/First - Award/Upgrade (O)
From: FRA to BOS
Date: 06/08/17 6:10 PM
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Mar 20, 2017 | 10:12 am
#1378
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Sorry, bad terminology on my part. I am a premium member and did set up a flight award alert. Below is from the EF email I received. Very surprised at the F award 10 weeks out. It was not available on UA. I got the notification at 5am and checked at 7am. It may be timing, but still shocked it was available and that that led to the partner vs. LH question
-------------------------------------------------------------------------
For: LH420/First - Award/Upgrade (O)
From: FRA to BOS
Date: 06/08/17 6:10 PM
-------------------------------------------------------------------------
-------------------------------------------------------------------------
For: LH420/First - Award/Upgrade (O)
From: FRA to BOS
Date: 06/08/17 6:10 PM
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Results from http://www.ExpertFlyer.com
Code:
Awards & Upgrades Search
Departing FRA on 06/08/17 12:00 AM for BOS
Flying LH on booking class O
Direct/Non-Stop Only
Frequency
Flight Stops Depart Arrive Aircraft Reliability Class Description Code Seats
0 Connections
LH 422 0 FRA BOS 74H Unavailable First - Award/Upgrade O N
06/08/17 1:05 PM 06/08/17 3:05 PM 80% / 30m
0 Connections
LH 420 0 FRA BOS 333 Unavailable First - Award/Upgrade O N
06/08/17 6:10 PM 06/08/17 8:30 PM NA / NA
Mar 21, 2017 | 12:48 pm
#1379
Join Date: Feb 2007
Location: Midwest
Programs: AA PLT AA 1MM
Posts: 729
EF shows incorrect times for all six flights of my next itin
Missing FlightTrack, I just entered EF schedule change alerts for an upcoming itinerary. All six flights (all AA or BA) show up with incorrect times in the EF alerts. Some are off by an hour+, some by several hours. They are off in both directions (some earlier, some later).
These flights have been booked and showing the same times for three months so it is not that the flight times have changed. The same flights show with correct times in flight searches on EF.
I wrote to EF customer care to notify them. Their reply indicated that they do not store information, only display the airlines' information. However, both airlines' websites give exactly the times on my itinerary.
Is this a known problem with EF? Should I forget them for schedule change alerts?
Thanks.
These flights have been booked and showing the same times for three months so it is not that the flight times have changed. The same flights show with correct times in flight searches on EF.
I wrote to EF customer care to notify them. Their reply indicated that they do not store information, only display the airlines' information. However, both airlines' websites give exactly the times on my itinerary.
Is this a known problem with EF? Should I forget them for schedule change alerts?
Thanks.
Mar 21, 2017 | 2:13 pm
#1380
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Missing FlightTrack, I just entered EF schedule change alerts for an upcoming itinerary. All six flights (all AA or BA) show up with incorrect times in the EF alerts. Some are off by an hour+, some by several hours. They are off in both directions (some earlier, some later).
These flights have been booked and showing the same times for three months so it is not that the flight times have changed. The same flights show with correct times in flight searches on EF.
I wrote to EF customer care to notify them. Their reply indicated that they do not store information, only display the airlines' information. However, both airlines' websites give exactly the times on my itinerary.
Is this a known problem with EF? Should I forget them for schedule change alerts?
Thanks.
These flights have been booked and showing the same times for three months so it is not that the flight times have changed. The same flights show with correct times in flight searches on EF.
I wrote to EF customer care to notify them. Their reply indicated that they do not store information, only display the airlines' information. However, both airlines' websites give exactly the times on my itinerary.
Is this a known problem with EF? Should I forget them for schedule change alerts?
Thanks.
Also regarding "Their reply indicated that they do not store information, only display the airlines' information." In your first email to us you didn't reference at all that you were referring to an alert. In your second email to us you elaborated that you were referring to an alert, not search results, so then we knew what you were talking about.
FYI, You are actually referencing a new feature we just released yesterday but haven't officially announced yet. We weren't going to do so until we released a patch tomorrow to fix a few issues (this being one of them).