Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Jan 12, 2017 | 9:58 pm
#1306
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
As in one of the other award classes, not Business, has availability so the flight was returned to us. However there are no Business awards on that flight.
Jan 14, 2017 | 7:02 am
#1308
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
Have you tried clicking the "C" icon at the far right hand end of the row for that fare? The page that you access through that should list the applicable booking codes.
Jan 18, 2017 | 3:11 am
#1309
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,125
New POS: DE/SG/AU/HK
http://www.flyertalk.com/forum/trave...l#post27779434
Tripled the effectiveness of EF. Thanks v v much.
http://www.flyertalk.com/forum/trave...l#post27779434
Tripled the effectiveness of EF. Thanks v v much.
Jan 18, 2017 | 4:43 am
#1310
Join Date: May 2009
Location: Singapore
Programs: Show me the points!
Posts: 1,236
Hi EF Gang,
Are China Airlines award searching working? I saw nothing returned for a city pair (SYD-AKL) however when I called Delta they were able to see and book an award ticket on them. Note - this wasn't shown online on DL.com.
Are China Airlines award searching working? I saw nothing returned for a city pair (SYD-AKL) however when I called Delta they were able to see and book an award ticket on them. Note - this wasn't shown online on DL.com.
Jan 18, 2017 | 11:40 am
#1311
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Splitting time between small towns in NorCal and Wydaho
Programs: Amethyst Premier Plutonium Medallion
Posts: 21,528
The specific flight is QF76 YVR-SYD on 12/9/17.
Jan 18, 2017 | 10:25 pm
#1312
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I searched all four award classes (alone and simultaneously) and all return a NO, it was my understanding the flight wouldn't even be displayed if there wasn't award availability in at least one of the classes. As expected the flight is C9/Y9.
The specific flight is QF76 YVR-SYD on 12/9/17.
The specific flight is QF76 YVR-SYD on 12/9/17.
Jan 23, 2017 | 1:52 pm
#1314
Moderator: Hyatt, American Express; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, AA EXP, UA Silver, Hyatt Glob, Mlife Noir (=> Marriott Amb), invol FT beta tester
Posts: 21,667
Jan 23, 2017 | 2:14 pm
#1315
Join Date: Nov 2009
Location: Austin
Programs: AA LT PLT+2MM, BA Gold, HH Diamond
Posts: 6,384
Jan 27, 2017 | 7:22 pm
#1316
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT EXP; HH LT Diamond, Matre-plongeur des Muccis
Posts: 62,948
I've seen a couple of instances where FlyerTalk members have posted MCT (minimum connection times) in a tabular format for certain airports, but after reading the ExpertFlyer FAQ, EduGuide and the User's Guide, and searching this thread, I haven't been able to find instructions on how to find the MCT information. (Premium Service member)
Thank you for hints of instructions on finding airport MCT.
Thank you for hints of instructions on finding airport MCT.
Jan 27, 2017 | 7:28 pm
#1317
Moderator: Hyatt, American Express; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, AA EXP, UA Silver, Hyatt Glob, Mlife Noir (=> Marriott Amb), invol FT beta tester
Posts: 21,667
I've seen a couple of instances where FlyerTalk members have posted MCT (minimum connection times) in a tabular format for certain airports, but after reading the ExpertFlyer FAQ, EduGuide and the User's Guide, and searching this thread, I haven't been able to find instructions on how to find the MCT information. (Premium Service member)
Thank you for hints of instructions on finding airport MCT.
Thank you for hints of instructions on finding airport MCT.
http://www.expertflyer.com/air/travelInformation.do
Jan 29, 2017 | 3:50 pm
#1318
Join Date: Jan 2017
Programs: qf
Posts: 2
Flight Alert for January 2018
I'm trying to create an alert for QF61 BNE-NRT in January 2018.
Flights in the class I'm interested in are currently available for sale on the QF website through mid January 2018, but my attempts to create flight alerts in EF are all coming back with "The flight details provided do not match any scheduled flight."
Curiously, I can create alerts for dates up to and including December 31, 2017. Any attempt to create an alert on January 1, 2018 or later gets the error message.
Changing the POS to Australia makes no difference.
I think I understand the distinction between a generic "scheduled" flight and one that the airline definitely has loaded inventory for. In this case, the flights are definitely available for sale right now.
The net effect of this is that, while I can periodically check the airline website for the details I'm interested in, I can't use EF to automate this check with an alert. Sort of defeats the purpose of using EF :-).
What am I doing wrong?
Thanks in advance.
Flights in the class I'm interested in are currently available for sale on the QF website through mid January 2018, but my attempts to create flight alerts in EF are all coming back with "The flight details provided do not match any scheduled flight."
Curiously, I can create alerts for dates up to and including December 31, 2017. Any attempt to create an alert on January 1, 2018 or later gets the error message.
Changing the POS to Australia makes no difference.
I think I understand the distinction between a generic "scheduled" flight and one that the airline definitely has loaded inventory for. In this case, the flights are definitely available for sale right now.
The net effect of this is that, while I can periodically check the airline website for the details I'm interested in, I can't use EF to automate this check with an alert. Sort of defeats the purpose of using EF :-).
What am I doing wrong?
Thanks in advance.
Jan 29, 2017 | 9:39 pm
#1319
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I'm trying to create an alert for QF61 BNE-NRT in January 2018.
Flights in the class I'm interested in are currently available for sale on the QF website through mid January 2018, but my attempts to create flight alerts in EF are all coming back with "The flight details provided do not match any scheduled flight."
Curiously, I can create alerts for dates up to and including December 31, 2017. Any attempt to create an alert on January 1, 2018 or later gets the error message.
Changing the POS to Australia makes no difference.
I think I understand the distinction between a generic "scheduled" flight and one that the airline definitely has loaded inventory for. In this case, the flights are definitely available for sale right now.
The net effect of this is that, while I can periodically check the airline website for the details I'm interested in, I can't use EF to automate this check with an alert. Sort of defeats the purpose of using EF :-).
What am I doing wrong?
Thanks in advance.
Flights in the class I'm interested in are currently available for sale on the QF website through mid January 2018, but my attempts to create flight alerts in EF are all coming back with "The flight details provided do not match any scheduled flight."
Curiously, I can create alerts for dates up to and including December 31, 2017. Any attempt to create an alert on January 1, 2018 or later gets the error message.
Changing the POS to Australia makes no difference.
I think I understand the distinction between a generic "scheduled" flight and one that the airline definitely has loaded inventory for. In this case, the flights are definitely available for sale right now.
The net effect of this is that, while I can periodically check the airline website for the details I'm interested in, I can't use EF to automate this check with an alert. Sort of defeats the purpose of using EF :-).
What am I doing wrong?
Thanks in advance.
Jan 31, 2017 | 6:40 am
#1320
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/2MM, DL DM/2MM, UA Gold,Hilton Diamond,IHG Diamond, Hyatt Globalist,Marriott Titanium
Posts: 13,242
I keep getting results of completely empty seat maps (all seats available) on flights where J0 or F0 or J1, for example. This is for AA flights. Anyone else having this issue?