Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Oct 7, 2019 | 9:23 am
#2102
Join Date: Nov 2017
Programs: AAdvantage
Posts: 26
Hopefully somebody can help me. Not sure if its been answered in the 70+ pages back.
ive been trying to set up text messages for a Seat Alerts, and have an iPhone on Verizon network. Putting the email/phone number address like they say at expert flyer, but still dont receive a test text message.
thanks for the help
ive been trying to set up text messages for a Seat Alerts, and have an iPhone on Verizon network. Putting the email/phone number address like they say at expert flyer, but still dont receive a test text message.
thanks for the help
Oct 7, 2019 | 11:09 am
#2103
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,927
Hopefully somebody can help me. Not sure if its been answered in the 70+ pages back.
ive been trying to set up text messages for a Seat Alerts, and have an iPhone on Verizon network. Putting the email/phone number address like they say at expert flyer, but still dont receive a test text message.
thanks for the help
ive been trying to set up text messages for a Seat Alerts, and have an iPhone on Verizon network. Putting the email/phone number address like they say at expert flyer, but still dont receive a test text message.
thanks for the help
Oct 11, 2019 | 2:18 am
#2104
Join Date: Apr 2016
Location: NRW / Germany
Programs: LH FTL
Posts: 197
Hi all,
I am looking to monitor availability of flights from SXB to BKK (via MUC and FRA).
I can certainly set an alert for the individual segments which show P fare class availability, but is it possible to set an alert on availability for the complete trip?
I believe this is 'married segments' which need to be considered, right?
Any idea?
Thanks
FlyDUS
I am looking to monitor availability of flights from SXB to BKK (via MUC and FRA).
I can certainly set an alert for the individual segments which show P fare class availability, but is it possible to set an alert on availability for the complete trip?
I believe this is 'married segments' which need to be considered, right?
Any idea?
Thanks
FlyDUS
Oct 11, 2019 | 9:33 am
#2105
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,927
Hi all,
I am looking to monitor availability of flights from SXB to BKK (via MUC and FRA).
I can certainly set an alert for the individual segments which show P fare class availability, but is it possible to set an alert on availability for the complete trip?
I believe this is 'married segments' which need to be considered, right?
Any idea?
Thanks
FlyDUS
I am looking to monitor availability of flights from SXB to BKK (via MUC and FRA).
I can certainly set an alert for the individual segments which show P fare class availability, but is it possible to set an alert on availability for the complete trip?
I believe this is 'married segments' which need to be considered, right?
Any idea?
Thanks
FlyDUS
Oct 15, 2019 | 3:58 pm
#2107
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
An open-jaw ticket for this itinerary will usually be priced using half of the applicable fare for LHR-JFK-LHR and half of the applicable fare for LHR-YYZ-LHR, plus the applicable taxes, fees and charges. (Note the directionality.) So you can find the applicable fares in the listings by searching twice.
Oct 16, 2019 | 1:29 am
#2108
Join Date: Oct 2018
Programs: BAEC Silver
Posts: 41
An open-jaw ticket for this itinerary will usually be priced using half of the applicable fare for LHR-JFK-LHR and half of the applicable fare for LHR-YYZ-LHR, plus the applicable taxes, fees and charges. (Note the directionality.) So you can find the applicable fares in the listings by searching twice.
Oct 16, 2019 | 9:24 pm
#2109
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/2MM, DL DM/2MM, UA Gold,Hilton Diamond,IHG Diamond, Hyatt Globalist,Marriott Titanium
Posts: 13,241
If you're not going to post the flight specifics here you should email us direct at [email protected] so we can see for ourselves what the underlying error we are getting back from the reservation system is.
Oct 26, 2019 | 1:34 pm
#2110
Join Date: Jan 2013
Posts: 1,449
I'm looking to use United miles for either Lufthansa or Austrian Airlines Award flights. I'm trying to set up Award Alerts on Expert Flyer, but my UA searches are only showing UA flights (that is, it's not showing me the LH or OS flights) .
I know I can set up an award alert separately on OS or LH searches, but if something pops up, will I be able to use UA miles for those? Or only their own Miles and More currency?
I know I can set up an award alert separately on OS or LH searches, but if something pops up, will I be able to use UA miles for those? Or only their own Miles and More currency?
Oct 26, 2019 | 4:01 pm
#2111
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,927
I'm looking to use United miles for either Lufthansa or Austrian Airlines Award flights. I'm trying to set up Award Alerts on Expert Flyer, but my UA searches are only showing UA flights (that is, it's not showing me the LH or OS flights) .
I know I can set up an award alert separately on OS or LH searches, but if something pops up, will I be able to use UA miles for those? Or only their own Miles and More currency?
I know I can set up an award alert separately on OS or LH searches, but if something pops up, will I be able to use UA miles for those? Or only their own Miles and More currency?
Oct 27, 2019 | 4:04 am
#2113
Join Date: Feb 2005
Programs: EL AL Matmid Platinum, BA Club GfL, Avis President's Club
Posts: 2,205
It would seems that as of some time last week, setting Point of Sale for British Airways to Israel results in no availability in any cabin. All bucket classes are shown as zero.
Oct 27, 2019 | 3:10 pm
#2114
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,927
Oct 28, 2019 | 4:29 am
#2115
Join Date: Feb 2005
Programs: EL AL Matmid Platinum, BA Club GfL, Avis President's Club
Posts: 2,205
