Originally Posted by
Globaliser
Speaking for myself, I'm generally posting to this thread to reassure others that they are not alone, rather than using it to alert you and your team.
The error message itself says something along the lines of the support team having already been notified, so if that's right then there doesn't seem to be much point in emailing you separately - would that be a fair inference to draw?
We are notified if there is a major issue with one of our information providers. However if you have a specific search that is causing an issue, or more commonly that someone needs help in interpreting the results, then the best way to get help is to email us with the specific search so we can replicate.