Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Nov 14, 2014 | 10:37 am
#796
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Nov 14, 2014 | 3:48 pm
#797
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S+, Choice Platinum
Posts: 23,319
@:-) There's nothing stopping you from programming it in, though, and running the necessary queries in the background and displaying the results all on one page, though.
I'm pretty sure whatever data sources AwardNexus uses only allow searching single city pairs at a time, but they've built an entire system around allowing you to construct super-complex queries, doing all the legwork for you, and displaying the result in a nice, easy-to-read format. EF could very well do the same if you wanted.
I'm pretty sure whatever data sources AwardNexus uses only allow searching single city pairs at a time, but they've built an entire system around allowing you to construct super-complex queries, doing all the legwork for you, and displaying the result in a nice, easy-to-read format. EF could very well do the same if you wanted.
Nov 27, 2014 | 3:51 pm
#798
Join Date: Nov 2011
Location: ORD
Programs: status free since 2017
Posts: 2,201
I know BA doesn't release award space to Expertflyer but do they release seat availability?
Yesterday, I was told by a BA agent that a flight was completely sold out including J cabin. Whereas I could see I and R fares available on EF.
Yesterday, I was told by a BA agent that a flight was completely sold out including J cabin. Whereas I could see I and R fares available on EF.
Nov 27, 2014 | 3:55 pm
#799
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,013
Fares are different to availability. Whether you can see a fare doesn't mean you can buy it or apply it to a particular flight. A fare (or a fare component) is completely disconnected from a route or a particular flight. They are different concepts in the travel agent language.
You need to check the availability on the flight. Use the "Flight Availability" option.
Nov 27, 2014 | 4:22 pm
#800
Join Date: Nov 2011
Location: ORD
Programs: status free since 2017
Posts: 2,201
My point was not about the fare classes but availability of seats in a specific cabin. EF was showing I9 for the specific flight so my assumption was there should be at least 9 seats available in J cabin (under whatever fare class). Whereas the agent said there are no seats available.
What am I missing here?
Nov 27, 2014 | 4:36 pm
#801
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,013
Yes, that's exactly what I was doing.
My point was not about the fare classes but availability of seats in a specific cabin. EF was showing I9 for the specific flight so my assumption was there should be at least 9 seats available in J cabin (under whatever fare class). Whereas the agent said there are no seats available.
What am I missing here?
My point was not about the fare classes but availability of seats in a specific cabin. EF was showing I9 for the specific flight so my assumption was there should be at least 9 seats available in J cabin (under whatever fare class). Whereas the agent said there are no seats available.
What am I missing here?Possibly the agent was in a different sales office to the one you are looking at on EF (which is either USA or UK)---availability differs by location (well, it will be the same within Europe but it might differ between LON and NYC, for instance).
However I9 to J0 is one hell of a difference, unless there are very specific reasons not to sell any more seats in a certain market. My suspicion is that the agent made a mistake and was looking at a different flight.
In principle the point of a GDS is that there is no lag, otherwise two people could buy the same seat at once.
Nov 27, 2014 | 5:00 pm
#802
Join Date: Nov 2011
Location: ORD
Programs: status free since 2017
Posts: 2,201
Oh I'm sorry, I misapprehended.
Possibly the agent was in a different sales office to the one you are looking at on EF (which is either USA or UK)---availability differs by location (well, it will be the same within Europe but it might differ between LON and NYC, for instance).
However I9 to J0 is one hell of a difference, unless there are very specific reasons not to sell any more seats in a certain market. My suspicion is that the agent made a mistake and was looking at a different flight.
In principle the point of a GDS is that there is no lag, otherwise two people could buy the same seat at once.
Possibly the agent was in a different sales office to the one you are looking at on EF (which is either USA or UK)---availability differs by location (well, it will be the same within Europe but it might differ between LON and NYC, for instance).
However I9 to J0 is one hell of a difference, unless there are very specific reasons not to sell any more seats in a certain market. My suspicion is that the agent made a mistake and was looking at a different flight.
In principle the point of a GDS is that there is no lag, otherwise two people could buy the same seat at once.
She was definitely looking at the right flight because she confirmed it with flight time and flight number. However, she couldn't not see open space whereas EF was showing plenty of space. Weird and worrisome!
Nov 29, 2014 | 4:49 am
#803
Join Date: Feb 2001
Location: London
Programs: AA EXP, SPG Plt
Posts: 2,613
@:-) There's nothing stopping you from programming it in, though, and running the necessary queries in the background and displaying the results all on one page, though.
I'm pretty sure whatever data sources AwardNexus uses only allow searching single city pairs at a time, but they've built an entire system around allowing you to construct super-complex queries, doing all the legwork for you, and displaying the result in a nice, easy-to-read format. EF could very well do the same if you wanted.
I'm pretty sure whatever data sources AwardNexus uses only allow searching single city pairs at a time, but they've built an entire system around allowing you to construct super-complex queries, doing all the legwork for you, and displaying the result in a nice, easy-to-read format. EF could very well do the same if you wanted.
Nov 30, 2014 | 9:34 pm
#804
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I guess they're trying to keep costs down (guessing they have some sort of quotas). Definitely something they could do. It's a bit disappointing there's not much happening on the product. Looks pretty similar to 4 years ago and still lots of little improvements like this that would help!
Dec 6, 2014 | 7:37 am
#805
Join Date: Dec 2012
Location: Appleton, WI
Posts: 78
Expertflyer shows different F availability than UA for the same flight?
I'm monitoring a LH flight in hope of switching to F for an award travel. I notice that the same flight is also listed as a code share with United but the number of available seat is different. (LH shows F5 A0, while the UA shows F4 A4.)
I am pretty sure they're the same flight? Just wondering if people know what this is/means. Thanks!
I am pretty sure they're the same flight? Just wondering if people know what this is/means. Thanks!
Dec 6, 2014 | 11:59 am
#806
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,439
I believe this is fairly common. The UA availability you re seeing probably is not accurate as LH doesn't release this to UA in the same real time as its own availability. I think if you were to try to book four A fares on the UA code share you'd find out that you get an error message. LH F award seats for non-MM status members is not very easy.
Dec 6, 2014 | 12:50 pm
#807
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
I would add that one explanation for LH 5F versus UA 4F could be that UA codeshares operated by LH might show a maximum of four seats on EF. Some carriers show 4, some 9. I don't know that this is the case here but 4F 4A makes it suspicious that the maximum is 4.
Dec 6, 2014 | 4:09 pm
#808
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT EXP; HH LT Diamond, Matre-plongeur des Muccis
Posts: 62,948
I'm also not sure you could book an award as a codeshare. Some airlines might allow it, but most don't.
Regardless, UA is basically, AFAIK, displaying obsolete information to you.
Regardless, UA is basically, AFAIK, displaying obsolete information to you.
Dec 9, 2014 | 6:42 pm
#809
Join Date: Aug 2010
Location: Denver
Posts: 2,396
I'm calling this a question primarily about ExpertFlyer, and have moved it to the Travel Tools forum. It's possible that it is better suited to one of the airline forums, in which case it may be moved again. In any case, it's not an info desk topic.
Good luck!
~Moderator, Information Desk
Good luck!
~Moderator, Information Desk
Dec 19, 2014 | 4:42 pm
#810
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
US Air Award Availability Temporarily Unavailable
We wanted to give everyone a heads up. US Air made an IT change on their host system last night that had the unintended side effect of erasing the changes that were made to allow ExpertFlyer to see the US O,I,X award classes. Of course, because it's the Friday before the holidays, they have a code freeze in place and won't be able to apply the fix until the first week in January. As a result O,I,X on US won't be available in ExpertFlyer until then, however J class upgrades are still viewable.
Our AA/US contacts have asked us to pass along their apologies. Thank you for your understanding.
Our AA/US contacts have asked us to pass along their apologies. Thank you for your understanding.