Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Feb 8, 2015 | 4:08 pm
#841
Join Date: Apr 2010
Location: CUR
Posts: 2,170
To search for C inventory, you'll have to use the award/upgrade tab.
Feb 8, 2015 | 4:29 pm
#842
Join Date: Dec 2010
Location: PHX
Programs: AA GLD
Posts: 355
expert flyer
Also, a quirk of EF and AA is that if AA does not have seats available, sometimes it won't display the flight at all. Along with C, I will often choose another bucket that is almost sure to have availability on the flights in question, such as Y. This can help force them to display, even if it is as C0
Feb 13, 2015 | 9:21 am
#845
Join Date: Aug 2010
Location: Houston, TX
Programs: HHonors Diamond, AA Executive Platinum, National Executive Elite, Avis First
Posts: 494
I'm trying to get flight status for US 4049 And keep getting the following error:
An unknown or unexpected error has occurred. Please contact us if this problem persists.
This also happens if I search by city (PHL-DCA). Any ideas?
An unknown or unexpected error has occurred. Please contact us if this problem persists.
This also happens if I search by city (PHL-DCA). Any ideas?
Feb 13, 2015 | 9:34 am
#846
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
There seems to be a problem with flight status generally. I've been looking for information about two friends who are in the air at opposite ends of the earth, and getting nothing.
Feb 13, 2015 | 10:52 pm
#848
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,929
In the future, please email us with error messages like that at [email protected] We didn't receive any emails reporting this issue today and we could have fixed it faster with an email report then a post in this thread, thanks.
Feb 14, 2015 | 6:41 am
#849
Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682
You appear to be saying that you don't find it helpful when people post reports or ask questions here. That ignores the fact that sometimes people have problems that can quickly be resolved by other users. To make sure you're not left out of the loop, consider changing your thread subscription so that you receive an instant email alert when someone posts.
You could also add a wiki to the top of this thread: "Please email ...".
As long as FlyerTalk has something called the ExpertFlyer.com Help Desk thread people are going to try to use it. @:-)
You could also add a wiki to the top of this thread: "Please email ...".
As long as FlyerTalk has something called the ExpertFlyer.com Help Desk thread people are going to try to use it. @:-)
Feb 14, 2015 | 8:15 am
#850
Join Date: Dec 2002
Location: LI, NY
Programs: AA EXP, AAdv since Day One
Posts: 2,703
My interpretation of EFV's post is that for fastest response to a current problem an email to their customer care address is the best route. I don't believe they "don't find it helpful" for issues to be posted here, go ahead and do it and start a discussion, just that it is not as timely in reaching the people at EF who can investigate and do something about the issue as quick as possible.
Feb 14, 2015 | 9:50 am
#851
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,929
You appear to be saying that you don't find it helpful when people post reports or ask questions here. That ignores the fact that sometimes people have problems that can quickly be resolved by other users. To make sure you're not left out of the loop, consider changing your thread subscription so that you receive an instant email alert when someone posts.
You could also add a wiki to the top of this thread: "Please email ...".
As long as FlyerTalk has something called the ExpertFlyer.com Help Desk thread people are going to try to use it. @:-)
You could also add a wiki to the top of this thread: "Please email ...".
As long as FlyerTalk has something called the ExpertFlyer.com Help Desk thread people are going to try to use it. @:-)
However, the error from yesterday was a system one that returned the message "An unknown or unexpected error has occurred. Please contact us if this problem persists." That is a problem that we needed to know about and correct ASAP and not something that fellow FTers could solve, which is why the error message specifically notes to contact us.
Feb 14, 2015 | 12:29 pm
#852
Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682
Adding a wiki might still be a good idea, though: ExpertFlyer Voice?
Feb 14, 2015 | 1:31 pm
#854
Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682