You appear to be saying that you don't find it helpful when people post reports or ask questions here. That ignores the fact that sometimes people have problems that can quickly be resolved by other users. To make sure you're not left out of the loop, consider changing your thread subscription so that you receive an instant email alert when someone posts.
You could also add a wiki to the top of this thread: "Please email ...".
As long as FlyerTalk has something called the ExpertFlyer.com Help Desk thread people are going to try to use it. @:-)
No, that's not what we're saying. This thread is a great resource for discussing how to use ExpertFlyer to its fullest or to discuss search results and should be used by FTers to help each other in that respect.
However, the error from yesterday was a system one that returned the message
"An unknown or unexpected error has occurred. Please contact us if this problem persists." That is a problem that we needed to know about and correct ASAP and not something that fellow FTers could solve, which is why the error message specifically notes to contact us.