Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Apr 30, 2015 | 1:49 pm
#931
Join Date: Jun 2005
Location: ORD (formerly SAN)
Programs: Hilton Diamond; IHG Platinum; Bonvoy Gold; AA Platinum Pro; United Premier Platinum
Posts: 1,934
Apr 30, 2015 | 9:25 pm
#932
Join Date: Jul 2006
Location: California
Programs: AA EXP, lowly UA 1K; Hyatt Diamond, SPG Gold, Hilton Gold; National EC, Hertz PC
Posts: 2,227
Debating re-opening my EF account. I found I wasn't really using very often to justify the cost but have found there are a few things I miss. Are there any current deals when you sign up out there?
Apr 30, 2015 | 9:46 pm
#933
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
If you sign up for the Yearly Premium plan you get 12 months for the price of 10.
Apr 30, 2015 | 9:54 pm
#934
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Thanks for letting us know about that. We have the ability to request the seat map using any class code, and if we request using D instead of J those seats are returned as Blocked instead of Available. However we also found that JAL will then show those seats as Blocked instead of Occupied even if they are actually occupied, which isn't consistent with the rest of the seat map. However we welcome input on which would be more useful to our customers.
May 1, 2015 | 5:10 am
#935
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,013
Thanks for letting us know about that. We have the ability to request the seat map using any class code, and if we request using D instead of J those seats are returned as Blocked instead of Available. However we also found that JAL will then show those seats as Blocked instead of Occupied even if they are actually occupied, which isn't consistent with the rest of the seat map. However we welcome input on which would be more useful to our customers.
May 1, 2015 | 6:10 am
#936
Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682
EF subscribers can choose whether or not to receive "feature announcements or other general subscriber notices".
I want "feature announcements" and imagine most subscribers do. I do not want spam like today's "please take a Frequent Business Traveler Magazine survey" and "vote for us in the GlobeRunner Awards" message.
Please expand the options to allow your paying customers to decide whether they want this kind of message.
I want "feature announcements" and imagine most subscribers do. I do not want spam like today's "please take a Frequent Business Traveler Magazine survey" and "vote for us in the GlobeRunner Awards" message.
Please expand the options to allow your paying customers to decide whether they want this kind of message.
May 1, 2015 | 9:50 am
#937
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
May 1, 2015 | 9:56 am
#938
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,013
IIRC, you already have this for US (F and J look in the same place on domestic flights) and AY in Y (discount vs full Y are distinguished).
May 1, 2015 | 10:19 am
#939
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
With AY we cheat and internally use the PE cabin designation for one of those, however JL already has an actual PE cabin, so we can't do that.
We'll do some research and figure it out, however the original issue remains. When showing the "discount" economy seat map for JL, they may show those Occupied seats as Blocked, implying possible availability later where there is none.
May 14, 2015 | 10:39 am
#941
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
May 15, 2015 | 6:42 am
#942
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
A question, if I may please, about married sectors / segments and availability alerts.
I'm looking at an itinerary that's AAA-BBB-CCC. Because of the airline's married sector approach, the whole itinerary currently has L2. AAA-BBB on its own is showing L9, but BBB-CCC on its own is LC.
Ideally, what I'd like to do is to be alerted if availability on the whole AAA-CCC itinerary drops below L2. However, setting alerts for each individual sector gives results corresponding to L9 and LC respectively.
Is there any way round this, or is this simply a limitation inherent in the way that EF works?
I'm looking at an itinerary that's AAA-BBB-CCC. Because of the airline's married sector approach, the whole itinerary currently has L2. AAA-BBB on its own is showing L9, but BBB-CCC on its own is LC.
Ideally, what I'd like to do is to be alerted if availability on the whole AAA-CCC itinerary drops below L2. However, setting alerts for each individual sector gives results corresponding to L9 and LC respectively.
Is there any way round this, or is this simply a limitation inherent in the way that EF works?
May 15, 2015 | 9:10 am
#943
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
A question, if I may please, about married sectors / segments and availability alerts.
I'm looking at an itinerary that's AAA-BBB-CCC. Because of the airline's married sector approach, the whole itinerary currently has L2. AAA-BBB on its own is showing L9, but BBB-CCC on its own is LC.
Ideally, what I'd like to do is to be alerted if availability on the whole AAA-CCC itinerary drops below L2. However, setting alerts for each individual sector gives results corresponding to L9 and LC respectively.
Is there any way round this, or is this simply a limitation inherent in the way that EF works?
I'm looking at an itinerary that's AAA-BBB-CCC. Because of the airline's married sector approach, the whole itinerary currently has L2. AAA-BBB on its own is showing L9, but BBB-CCC on its own is LC.
Ideally, what I'd like to do is to be alerted if availability on the whole AAA-CCC itinerary drops below L2. However, setting alerts for each individual sector gives results corresponding to L9 and LC respectively.
Is there any way round this, or is this simply a limitation inherent in the way that EF works?
Jun 24, 2015 | 10:38 pm
#945
Join Date: Apr 2008
Location: People's Republic of HotTubistan
Posts: 1,408
For ExpertFlyer Voice:
As of 2130 hours US Pacific Daylight Time on Wednesday, 24 June, I get an error message reading "Access to Website Blocked" when I try to log in to ExpertFlyer.
AFAIK, my subscription is in good order.
Any idea what's up?
As of 2130 hours US Pacific Daylight Time on Wednesday, 24 June, I get an error message reading "Access to Website Blocked" when I try to log in to ExpertFlyer.
AFAIK, my subscription is in good order.
Any idea what's up?