Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Sep 6, 2015 | 4:24 pm
#992
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
I don't immediately understand why you'd have any difficulty with paying $9.99 per month for unlimited (premium) access, but only in the months that you do want to use it.
Sep 13, 2015 | 7:35 pm
#993
Join Date: Nov 2009
Location: EWR
Posts: 318
Is there some documentation for how to interpret the detailed flight status?
For AS11 departing on 9/13, I see this:
It changed a few times while things on the ground happened:
The flight had a delay pushing back, was taxiing and then had to return to the gate, then left again.
For AS11 departing on 9/13, I see this:
Code:
SCHEDULE ACTUAL DELAY/CANCEL ARRIVAL CITY ARRV DEPT ARRV DEPT CODES GATE EWR2 ORIG 520P 721P 0L/0M SEA 835P TERM 0L - LATE ARRIVAL 0M - MECHANICAL 2EWR/IN 0648P *1748 3EWR/ETD0730P 2.10L DUE RAMP SERVICE *1820 4EWR/OUT0721P 2.01L OFF0754P *1855 2SEA/ETA1024P 1.49L CREW CALLED IN *1929
Code:
0L - LATE ARRIVAL 0M - MECHANICAL 4EWR/OUT0604P 0.44L *1704 2EWR/IN 0648P *1748 3EWR/ETD0705P 1.45L DUE CUSTOMER SERVICE *1749 2SEA/ETA1008P 1.33L *1749
Code:
0L - LATE ARRIVAL 0M - MECHANICAL 3EWR/ETD0550P 0.30L DUE MECHANICAL *1640 4EWR/OUT0604P 0.44L *1704 2SEA/ETA0853P 0.18L *1640
Sep 21, 2015 | 11:55 am
#994
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Nobody; EY Silver
Posts: 2,587
EF seems to be off but is redirecting to <redacted by moderator> - is it a legitimate one?
Last edited by TWA884; Sep 21, 2015 at 1:28 pm Reason: URL of the ExpertFlyer test server removed at EF's request
Sep 21, 2015 | 12:55 pm
#995
Join Date: May 2007
Location: ORD, DEL
Programs: AA (Plt Pro; 1.5 MM)
Posts: 6,223
Also, for faster attention, email expertflyer team.
Anyway, I would not provide any login credentials at the suspect site.
Last edited by TWA884; Sep 21, 2015 at 1:30 pm Reason: Edited to conform to redaction of quoted post
Sep 21, 2015 | 1:06 pm
#996
Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682
Last edited by TWA884; Sep 21, 2015 at 1:30 pm Reason: Edited to conform to redaction of quoted post
Sep 21, 2015 | 1:13 pm
#997
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,927
While pushing an update today one of our developers accidentally uploaded an incorrect file which redirected the site to a non-production testing environment, it was fixed and the site is working normally again.
Oct 16, 2015 | 8:29 am
#998
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Nobody; EY Silver
Posts: 2,587
There are currently issues with
1) default travel date (which is current date of course but the calendar opens April 2015)
2) display of one way fares with certain airlines, BA is an example. The fares exist but are not shown when a query if for a specific airline fares.
1) default travel date (which is current date of course but the calendar opens April 2015)
2) display of one way fares with certain airlines, BA is an example. The fares exist but are not shown when a query if for a specific airline fares.
Oct 16, 2015 | 9:35 am
#999
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,927
We are not seeing either of those issues, so please email us with specifics on how to reproduce with screen shots if possible, thanks.
Oct 18, 2015 | 12:01 pm
#1000
Join Date: Mar 2009
Location: ZRH/SFO
Programs: A3*G - AZ CFP- HH DIA
Posts: 3,666
Standard date if you open the calendar:
Then changing the dates:
EF is showing correct output, then I'm refining my search:
EF mixes form of dates. Departure = MM/DD/YY, return = DD/MM/YY. My settings were DD/MM/YY.
Then performing a new search with the given dates and the output are fares on 11/01/17:
Fares for JAN 2017 should not been loaded yet...
It's possible to reproduce this mistake.
Oct 18, 2015 | 4:39 pm
#1001
Join Date: Dec 2002
Location: LI, NY
Programs: AA EXP, AAdv since Day One
Posts: 2,702
I would suggest to look at how you have the date format set for your account. It can be mm/dd/yy or dd/mm/yy. Based on what you show in your post, this might be the source of what you are experiencing.
Go to My Account > Preferences > Date Format.
Go to My Account > Preferences > Date Format.
Oct 19, 2015 | 1:23 pm
#1002
Join Date: Mar 2009
Location: ZRH/SFO
Programs: A3*G - AZ CFP- HH DIA
Posts: 3,666
Oct 19, 2015 | 1:29 pm
#1003
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,927
This seems to be working properly now, can you still reproduce the issue? If so please email us an example, but make sure you clear your browser cache first just in case.
