Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
#858
Company Representative - ExpertFlyer


Join Date: Jan 2005
Posts: 2,928
Because that is what BA is returning. When you specify BA as the only airline we do a direct search with the BA host, bypassing the GDS level availability. The airlines sometimes ignore certain parameters of the search.
#859
Formerly known as awald
Join Date: Feb 2015
Posts: 13
In need of help
I am new to Expert Flyer and have been struggling to figure this all out. I am trying to book a flight from NYC to BKK leaving 11/30/15 and returning 12/12/15.
I looked at the fare availability on UA and see that there is a Class K fare (KLX37GM0) at a round trip price of $561.
Then I go to the Flight Availability section and look for flights between NYC and BKK on the set dates and see that Class K has seats available on multiple UA flights.
Now when I go to book it via United.com I cannot find these seats. Please help. This getting to be incredibly frustrating.
Thanks.
I looked at the fare availability on UA and see that there is a Class K fare (KLX37GM0) at a round trip price of $561.
Then I go to the Flight Availability section and look for flights between NYC and BKK on the set dates and see that Class K has seats available on multiple UA flights.
Now when I go to book it via United.com I cannot find these seats. Please help. This getting to be incredibly frustrating.
Thanks.
#860
Join Date: Nov 1999
Location: St. Louis, MO - AA PLT/2.98MM (Lifetime PLT), Delta PM, SPG Gold, AMEX Plat
Programs: TW Elite (RIP), CO OnePass
Posts: 1,923
Secondly, the fare you want does not allow Asia->US travel on Saturday:
TO AREA 1 - PERMITTED MON/TUE/WED/THU ON EACH TRANSPACIFIC SECTOR.
If you book a flight on UA.com, you'll see you get the fare code you want on the outbound.. just not on the return.
Greg
#862




Join Date: May 2007
Location: ORD, DEL
Programs: AA (Plt Pro; 1.5 MM)
Posts: 6,223
The classic case is someone who thinks he prefers a nonstop, but hasn't paused to consider if that preference would hold in case a 1-stop was available at the price? Similarly at ITA people get carried by powerful advanced routing language: one might specify 90 min minimum connection time, but again would one have really minded an 85 min connection at the price?
That's why I want such services to provide information, but not make many and if possible any judgment calls. For judgments I prefer the buck to stop with me---and before stopping, keep moving to me.
#863
FlyerTalk Evangelist




Join Date: Mar 2013
Location: London
Posts: 17,013
They already have the data in a sortable, selectable way. It's probably ten minutes of work. 
If I specify a nonstop or a 90 minute minimum connection then that is precisely what I wanted. Were I willing to take an 85 minute connection then I would have said so.
It's like when ITA offers me a four hour flight in Y when I explicitly said J or higher, saving me 4 GBP: no thanks. Or when ba.com thinks I might want to fly to CDG instead of ORY. Were I willing to do that, I would have said PAR not ORY as my destination. These little things do really annoy me because they waste my time. 
It's up to you to widen your search parameters. In this case, the service is actually making a decision for you now to show you some extra results and not others. We don't really know why it picks certain things outside the specified parameters, so really you have more uncertainty on whether you have obtained the best result than you had if it had done what you had asked.

Anyway, while conducting any search, be it at EF, ITA, Google, or even non-travel stuff at Amazon, I like them to search a little beyond my parameters, just in case it uncovers some exceptional opportunity. If not I can always ignore these extra results.
The classic case is someone who thinks he prefers a nonstop, but hasn't paused to think if that preference would hold in case a 1-stop was available at the price? Similarly at ITA people get carried by powerful advanced routing language: you might specify 90 min minimum connection time, but again would you have really minded an 85 min connection at the price?
The classic case is someone who thinks he prefers a nonstop, but hasn't paused to think if that preference would hold in case a 1-stop was available at the price? Similarly at ITA people get carried by powerful advanced routing language: you might specify 90 min minimum connection time, but again would you have really minded an 85 min connection at the price?
It's like when ITA offers me a four hour flight in Y when I explicitly said J or higher, saving me 4 GBP: no thanks. Or when ba.com thinks I might want to fly to CDG instead of ORY. Were I willing to do that, I would have said PAR not ORY as my destination. These little things do really annoy me because they waste my time. 
It's up to you to widen your search parameters. In this case, the service is actually making a decision for you now to show you some extra results and not others. We don't really know why it picks certain things outside the specified parameters, so really you have more uncertainty on whether you have obtained the best result than you had if it had done what you had asked.
#865




Join Date: Aug 2001
Posts: 1,159
I just want a service that provides what it says it's going to provide. If I ask for non-stop BA flights between city pairs, and the service says that's what it's going to provide me with, then indirect flights on Alaska metal, not even with a BA codeshare, seem totally inappropriate to return. If it were me, I'd certainly filter out anything incorrectly returned from the GDS.
Now having said that, I do think it would be helpful to have enhanced sorting and filtering options on the results page, much like you can do on ITA Software's results page.
DAK
#867
FlyerTalk Evangelist




Join Date: Mar 2013
Location: London
Posts: 17,013
I can see there is some force in this argument.
#868


Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682
#869
FlyerTalk Evangelist


Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
I can't see why this is an issue provided that the flights that match your request are returned, and returned at the top of the list. If you're looking for BA non-stops, IME they will be.




