FlyerTalk Forums - View Single Post - ExpertFlyer Help Desk, Information and Updates Thread

Mar 22, 2022 | 7:48 pm

#2509

ExpertFlyer Voice

Company Representative - ExpertFlyer

Join Date: Jan 2005

Posts: 2,928

Quote:

Originally Posted by Zorak

I'm trying to view the seat map/set a seat alert, but although EF can pull up the economy seat map, the business cabin results in an error: "PRS NOT ALLOWED THIS CLASS OR ZONE". This is for KL610 SLC-AMS departing 11 May 2022. The Y seat map as shown in EF matches what's shown on the airline web site in terms of config and which seats are occupied, so it seems the flight and date are correct.

Searching this thread for that error message led to this reply:

however my existing biz seat was assigned by a DL phone agent in the course of booking a DL/KL ticket. In addition, I am able to view the seat map via both the KL/DL web sites and the DL app, and am able to change seats in either system and have it correctly reflected in the other.

Is there perhaps some alternate cause in play?

Not sure, but that is the actual error that KL is returning via the GDS which means they don't want outside agents assigning seats in that cabin right now, for whatever reason.

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