I'm trying to view the seat map/set a seat alert, but although EF can pull up the economy seat map, the business cabin results in an error: "PRS NOT ALLOWED THIS CLASS OR ZONE". This is for KL610 SLC-AMS departing 11 May 2022. The Y seat map as shown in EF matches what's shown on the airline web site in terms of config and which seats are occupied, so it seems the flight and date are correct.
Searching this thread for that error message led to this reply:
Originally Posted by
ExpertFlyer Voice
It means that the airline isn't allowing seat assignments (either in general or by agents) for that cabin/flight and therefore won't return a seat map.
however my existing biz seat was assigned by a DL phone agent in the course of booking a DL/KL ticket. In addition, I am able to view the seat map via both the KL/DL web sites and the DL app, and am able to change seats in either system and have it correctly reflected in the other.
Is there perhaps some alternate cause in play?