I’ve emailed them twice about the seat alerts issue but got nothing back. The problem isn’t even listed on their known technical issues page. The seat alert functionality is one of the main reasons I pay for their service but what’s the point moving forward if it doesn’t work? Their customer service takes forever to reply and when they do, the replies are generally empty of substance with no solution or timeframe for resolution. Occasionally, I’ll get a small extension to my subscription if I really throw my toys out of the pram but it’s far from ideal.