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Thread: ExpertFlyer Help Desk, Information and Updates Thread
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Old Apr 16, 2018 | 9:14 pm
  #1678  
ExpertFlyer Voice
Company Representative - ExpertFlyer
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Join Date: Jan 2005
Posts: 2,928
Originally Posted by Zacnlinc
I set seat alerts for seats I have reserved as a way of notifying myself that I was upgraded or moved. Today I was upgraded about 2 hours ago but I've not gotten a seat alert email listing me know the seat is no longer occupied. I even logged into EF to run the script and it reports that the seat is unavailable when it is and has been so for the past 2+ hrs.
You may have not created the alert correctly. If the seat is available but marked as Premium or Paid, and you didn't choose those options for the alert, then it wouldn't alert you. If you email us we can take a look, we can't help you here without seeing the seat map and your alert.
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