Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
May 18, 2013 | 6:33 pm
#317
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
May 19, 2013 | 10:17 pm
#318
Join Date: Sep 2012
Location: Up In The Cloud
Programs: UA 1K MM; BA S, AA G; AS G; DL | SPG P50, M G, CC G, IHG P, HLT S | Hertz PC, Avis F
Posts: 683
Not showing all choices for revenue availability?
I try to search availability for XXX-ZZZ on YY airline. But only the first few are shown unless I select a later time of the day (say 12pm) to show the rest. It is annoying when doing multi-day search and can be misleading sometimes. Any solutions? Thanks.
May 20, 2013 | 10:12 am
#319
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
If you would like further help with your specific query, please email us at [email protected]
May 23, 2013 | 11:01 am
#320
Join Date: Jun 2011
Location: San Jose, CA
Programs: DL DM, HH Gold, SPG Gold, Hyatt Plat
Posts: 2,874
Wondering if you can check out why the seat maps aren't matching up on a DL flight I have in a few weeks. On the DL site, most of the economy comfort seats are taken, while on EF it shows all seats as open (blocked). I wanted to set up a seat alert in EF, but since the seats show as open that won't do any good.
The flight is DL2309 on 12JUN2013 (ATL-STL), and here's the DL seat map:
Results from ExpertFlyer.com
The flight is DL2309 on 12JUN2013 (ATL-STL), and here's the DL seat map:
Results from ExpertFlyer.com
Code:
Seat Map Search:
Departing ATL on 06/12/13 for STL
Flying DL flight 2309 in Economy
A B C D E
10 X X X X X
11 X X X X X
12 X X X X X
13 P + P - P
14 P + - P P
15 - + P P P
16 P + - P P
17 - + - - -
18 - + - - -
19 - + - - -
20 + + - - -
21 + + - - -
22 - + + - -
23 W + + + + - W
24 E P P P P P E
25 E - P P P P E
26 W + + - - - W
27 W - - - + + W
28 W - + + + + W
29 W + + + + + W
30 + + + + +
31 + + + + +
32 E P P + + E
33 E P + + + + E
34 + + + + +
35 X X X X X
36 X X X X
A B C D E
Seats
Premium Only P
Available +
Handicap-Accessible H
Paid & Premium #
Occupied -
Blocked X
Lavatory L
Paid $
Location
Exit Row E
Wing W
Upper Deck U
May 23, 2013 | 11:31 am
#321
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Wondering if you can check out why the seat maps aren't matching up on a DL flight I have in a few weeks. On the DL site, most of the economy comfort seats are taken, while on EF it shows all seats as open (blocked). I wanted to set up a seat alert in EF, but since the seats show as open that won't do any good.
The flight is DL2309 on 12JUN2013 (ATL-STL), and here's the DL seat map:
The flight is DL2309 on 12JUN2013 (ATL-STL), and here's the DL seat map:
Last edited by ExpertFlyer Voice; May 23, 2013 at 11:41 am
May 23, 2013 | 12:37 pm
#322
Join Date: Jun 2011
Location: San Jose, CA
Programs: DL DM, HH Gold, SPG Gold, Hyatt Plat
Posts: 2,874
Hi roknroll, this was recently ask/answered in post #227 above
Here's an example of a different flight on the trip. This is how ExpertFlyer and the DL seat may typically look for me, with EF showing the taken economy comfort seats:
Results from ExpertFlyer.com
Code:
Seat Map Search:
Departing STL on 06/12/13 for SLC
Flying DL flight 2420 in Economy
A B C D E F
4 - X - X X -
5 - X - - X -
6 - - - - X -
7 W - - - - + - W
8 W - + - - - - W
9 E - P - - - - E
10 W - + - - - - W
11 W P + - - + P W
12 W - - - - - - W
13 W - - - - + - W
14 - - - - - -
15 - - - - - -
16 - - - - + -
17 - - - - + -
18 - - - - - -
19 - - - - + -
20 - - - - + -
21 X X X X X X
22 X X X X X X
A B C D E F
Seats
Premium Only P
Available +
Handicap-Accessible H
Paid & Premium #
Occupied -
Blocked X
Lavatory L
Paid $
Location
Exit Row E
Wing W
Upper Deck U
May 23, 2013 | 2:24 pm
#323
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I see that, but that isn't how it looks on every other flight. EC seats will always show as blocked when they are available, but every other flight I check shows them as taken in EF when they are taken on DL. The only time I've seen it act in the way you describe is when seats are truly blocked by DL. They show as taken on the DL seat map, and show as blocked on EF (i.e. crew rest, saved for families/children, etc).
Here's an example of a different flight on the trip. This is how ExpertFlyer and the DL seat may typically look for me, with EF showing the taken economy comfort seats:
Here's an example of a different flight on the trip. This is how ExpertFlyer and the DL seat may typically look for me, with EF showing the taken economy comfort seats:
May 23, 2013 | 2:57 pm
#324
Join Date: Jun 2011
Location: San Jose, CA
Programs: DL DM, HH Gold, SPG Gold, Hyatt Plat
Posts: 2,874
In my experience looking at DL seat maps, ExpertFlyer most of the time shows an accurate seat map for the DL EC seats. Blocked usually means opened, and occupied usually means occupied. When setting up a seat alert, you can check "treat blocked seats as available" and the seat alert will indeed work (most of the time). When the seat changes from occupied to blocked, the alert triggers saying it is open.
Also every case (before this one) where blocked seats on EF, which usually mean available, are taken on a DL seat map is for 2-3 seats in the right aisle bulkhead (like my example). Not sure why it is usually those seats though.
May 24, 2013 | 9:47 am
#325
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Nobody; EY Silver
Posts: 2,587
Fares listing
There is an issue with fares listing when there are many fares. I think it could be the issue with how GDS response is converted into text which is displayed rather than a GDS glitch.
For example, I search fares from NYC to MOW on any airline with 19 June and 29 June outbound and inbound respectively.
It is clear that the list of fares breaks somehow between AZ economy fare VHWB67US (USD1061) and OS business fare DRC14E (USD 6676). If I filter business only I only get one business fare before the above OS fare which is current AY sale fare (ICAMPUS, USD 891). So tons of fares are lost.
These are only shown when specific airlines search is done, which is not very convenient and promises that I can miss good deals
I have sent the same to the e-mail, thanks!
For example, I search fares from NYC to MOW on any airline with 19 June and 29 June outbound and inbound respectively.
It is clear that the list of fares breaks somehow between AZ economy fare VHWB67US (USD1061) and OS business fare DRC14E (USD 6676). If I filter business only I only get one business fare before the above OS fare which is current AY sale fare (ICAMPUS, USD 891). So tons of fares are lost.
These are only shown when specific airlines search is done, which is not very convenient and promises that I can miss good deals
I have sent the same to the e-mail, thanks!
May 24, 2013 | 9:57 am
#326
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
There is an issue with fares listing when there are many fares. I think it could be the issue with how GDS response is converted into text which is displayed rather than a GDS glitch.
For example, I search fares from NYC to MOW on any airline with 19 June and 29 June outbound and inbound respectively.
It is clear that the list of fares breaks somehow between AZ economy fare VHWB67US (USD1061) and OS business fare DRC14E (USD 6676). If I filter business only I only get one business fare before the above OS fare which is current AY sale fare (ICAMPUS, USD 891). So tons of fares are lost.
These are only shown when specific airlines search is done, which is not very convenient and promises that I can miss good deals
I have sent the same to the e-mail, thanks!
For example, I search fares from NYC to MOW on any airline with 19 June and 29 June outbound and inbound respectively.
It is clear that the list of fares breaks somehow between AZ economy fare VHWB67US (USD1061) and OS business fare DRC14E (USD 6676). If I filter business only I only get one business fare before the above OS fare which is current AY sale fare (ICAMPUS, USD 891). So tons of fares are lost.
These are only shown when specific airlines search is done, which is not very convenient and promises that I can miss good deals
I have sent the same to the e-mail, thanks!
Specifying airline(s) limits the fare results to <500 and will therefore get all fares returned. You can also limit the search results by specifying a fare class.
There is also a rough way to limit by cabin. If you enter F, C, W or Y into the Fare Basis Code field then for some types of fare searches you'll see results mostly limited to one of those cabins. However it's not perfect and it doesn't always work, unfortunately the GDS doesn't give us a true way to limit a fare search to a specific cabin in the request.
Last edited by ExpertFlyer Voice; May 24, 2013 at 10:19 am
May 24, 2013 | 12:38 pm
#327
Join Date: Mar 2013
Location: LYS
Posts: 238
find BF on multi-destination
Hello,
I'm new user of expertflyer and I want know if it's possible to specify "multi-city" on destination when I use "Fare Information Search" tool with "Show Fares for All Travel Dates" option checked
I just want find lowest fare from an specific airport to multi-airport destination ...
Thanks,
I'm new user of expertflyer and I want know if it's possible to specify "multi-city" on destination when I use "Fare Information Search" tool with "Show Fares for All Travel Dates" option checked
I just want find lowest fare from an specific airport to multi-airport destination ...
Thanks,
May 24, 2013 | 2:09 pm
#328
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Hello,
I'm new user of expertflyer and I want know if it's possible to specify "multi-city" on destination when I use "Fare Information Search" tool with "Show Fares for All Travel Dates" option checked
I just want find lowest fare from an specific airport to multi-airport destination ...
Thanks,
I'm new user of expertflyer and I want know if it's possible to specify "multi-city" on destination when I use "Fare Information Search" tool with "Show Fares for All Travel Dates" option checked
I just want find lowest fare from an specific airport to multi-airport destination ...
Thanks,
May 24, 2013 | 2:23 pm
#329
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Nobody; EY Silver
Posts: 2,587
There is also a rough way to limit by cabin. If you enter F, C, W or Y into the Fare Basis Code field then for some types of fare searches you'll see results mostly limited to one of those cabins. However it's not perfect and it doesn't always work, unfortunately the GDS doesn't give us a true way to limit a fare search to a specific cabin in the request.
At the same time GDSs allow to search fares by cabin, could you please look if you can implement this?
If you need specific commands for a given GDS, please let me know by e-mail and will see what I have.
This type of search would increase the value of the tool as the 'middle' in our case would include best fares in business/ first which may not be seen otherwise unless we search a specific airlines.
Thanks!
May 24, 2013 | 2:58 pm
#330
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
OK, clear how it works.
At the same time GDSs allow to search fares by cabin, could you please look if you can implement this?
If you need specific commands for a given GDS, please let me know by e-mail and will see what I have.
This type of search would increase the value of the tool as the 'middle' in our case would include best fares in business/ first which may not be seen otherwise unless we search a specific airlines.
Thanks!
At the same time GDSs allow to search fares by cabin, could you please look if you can implement this?
If you need specific commands for a given GDS, please let me know by e-mail and will see what I have.
This type of search would increase the value of the tool as the 'middle' in our case would include best fares in business/ first which may not be seen otherwise unless we search a specific airlines.
Thanks!