Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
May 7, 2013 | 7:33 pm
#301
In Memoriam
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,873
We checked and all we are getting for those seats is that they are Occupied, no other attributes or status is being returned to us. This can happen with airlines that don't participate in the seat map data standards for airline-GDS communications and unfortunately AC is one of those airlines.
May 8, 2013 | 7:44 am
#302
Join Date: May 2009
Location: Singapore
Programs: Show me the points!
Posts: 1,236
Why would award search for I fares on LOT return NO results (my example is Sept 26th) instead of 0's? I can't set up a fare alert without it. The flight exists and shows under general availability.
May 8, 2013 | 10:00 am
#303
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
The airline controls how the award inventory is published, however you can still create a Flight Alert for the flight from the results page of the Flight Availability search or via the Create New Flight Alert page.
May 8, 2013 | 7:52 pm
#304
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
Looking for awards ticket for Delta Airlines Business class seats on Expertflyer. Which do I check off?
Class(es):
(limit 9)
First - Domestic complimentary upgrades for elites (RU)
First - Domestic upgrades using Miles or PMU/SWU certs (RP)
Business - Complimentary upgrades for elites (OU)
Business - Upgrades using Miles or PMU/SWU certs (OP)
Class(es):
(limit 9)
First - Domestic complimentary upgrades for elites (RU)
First - Domestic upgrades using Miles or PMU/SWU certs (RP)
Business - Complimentary upgrades for elites (OU)
Business - Upgrades using Miles or PMU/SWU certs (OP)
May 9, 2013 | 11:49 pm
#305
Join Date: May 2008
Posts: 4,396
Hi ExpertFlyer,
I just started using EF today and am very impressed so far.
I do have a question though; if the "available classes" draws a blank, then I assume that means that no seats are available for award travel? See picture below.
Although the seat map shows many seats available, I'm assuming the airline hasn't released them yet for award bookings?
Thanks!
I just started using EF today and am very impressed so far.
I do have a question though; if the "available classes" draws a blank, then I assume that means that no seats are available for award travel? See picture below.
Although the seat map shows many seats available, I'm assuming the airline hasn't released them yet for award bookings?
Thanks!
May 10, 2013 | 9:41 am
#306
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Hi ExpertFlyer,
I just started using EF today and am very impressed so far.
I do have a question though; if the "available classes" draws a blank, then I assume that means that no seats are available for award travel? See picture below.
Although the seat map shows many seats available, I'm assuming the airline hasn't released them yet for award bookings?
Thanks!
I just started using EF today and am very impressed so far.
I do have a question though; if the "available classes" draws a blank, then I assume that means that no seats are available for award travel? See picture below.
Although the seat map shows many seats available, I'm assuming the airline hasn't released them yet for award bookings?
Thanks!
May 10, 2013 | 1:34 pm
#308
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
You can't redeem on a flight as a codeshare, however you can redeem on the flight when searching based either on the operating carrier or using the Star Alliance award search.
May 13, 2013 | 8:33 pm
#310
Join Date: Jan 2004
Posts: 1,020
The Connecting Airports fields should be hidden for the airlines it doesn't apply to. It does for most airlines but not for some *A airlines, that is a bug on our side that we will fix.
Please email us the specifics of your search to [email protected] so we can help you, thanks.
Please email us the specifics of your search to [email protected] so we can help you, thanks.
May 13, 2013 | 10:03 pm
#311
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
*Update - May 16 - the fix for this issue has been released.
Last edited by ExpertFlyer Voice; May 16, 2013 at 3:47 pm Reason: update for fix
May 15, 2013 | 11:04 am
#312
Join Date: Dec 2009
Location: New York City
Programs: DL Diamond
Posts: 124
I set some seat alerts the other day for my NCE-JFK flight in Delta Economy Comfort. Haven't got any notices yet, but then I checked Delta.com's seat map anyway, and there was a seat that I had an alert set for, wide open. Never got a notice. Annoying because this is basically the main reason I got ExpertFlyer to begin with.
May 15, 2013 | 11:17 am
#313
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I set some seat alerts the other day for my NCE-JFK flight in Delta Economy Comfort. Haven't got any notices yet, but then I checked Delta.com's seat map anyway, and there was a seat that I had an alert set for, wide open. Never got a notice. Annoying because this is basically the main reason I got ExpertFlyer to begin with.
Economy Comfort seats will always be shown as Blocked or Occupied regardless of actual status.
May 16, 2013 | 10:47 pm
#314
Join Date: Feb 2013
Posts: 309
Admittedly a slightly stupid question, but:
If I do an awards search, I set the number of seats to 2, I then see "yes" under availability in the results screen. That means that there are two seats on that flight that are able to be claimed? I suspect that that's the case, but I want to be sure
If I do an awards search, I set the number of seats to 2, I then see "yes" under availability in the results screen. That means that there are two seats on that flight that are able to be claimed? I suspect that that's the case, but I want to be sure
May 17, 2013 | 10:58 am
#315
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Admittedly a slightly stupid question, but:
If I do an awards search, I set the number of seats to 2, I then see "yes" under availability in the results screen. That means that there are two seats on that flight that are able to be claimed? I suspect that that's the case, but I want to be sure
If I do an awards search, I set the number of seats to 2, I then see "yes" under availability in the results screen. That means that there are two seats on that flight that are able to be claimed? I suspect that that's the case, but I want to be sure