Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Feb 21, 2013 | 12:43 pm
#226
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Either way it is not EF that is making any decision, the fare search request is sent to the GDS and we display the response.
Feb 22, 2013 | 10:00 pm
#227
Join Date: Jan 2006
Location: SORT OF HOMELESS
Programs: 14 years AA exp, but no more; & 1MM+, QR-PLT (ow EMD) MR-LTT, HH Gold
Posts: 8,104
Newbie to EF.
Just signed up for a free-5-day trial membership.
On EF home page, I could not find the "Award & Upgrade" button. Why?
Just signed up for a free-5-day trial membership.
On EF home page, I could not find the "Award & Upgrade" button. Why?
Feb 23, 2013 | 1:27 pm
#228
Join Date: Apr 2010
Location: NYCEWR
Programs: MP *G Million Miler, Marriott Plat
Posts: 482
Searching for EWR to LYS in June on UA or LH, I find (P) Business availability and fares on ITA. However searching flight availability on EF, P is either unavailable or is listed as First, not Business. What am I missing here?
Last edited by TheCount2; Feb 23, 2013 at 1:44 pm Reason: Include airlines.
Feb 23, 2013 | 4:29 pm
#229
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
If you need further help please email us at [email protected] so we know who you are and can look at your account, thanks.
Feb 23, 2013 | 4:32 pm
#230
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Feb 27, 2013 | 9:06 pm
#233
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Feb 27, 2013 | 9:07 pm
#234
Join Date: Aug 2011
Programs: UA 1K
Posts: 8,634
I like to check for newly published fares when I'm out and about, but this makes it harder.
Feb 28, 2013 | 10:35 am
#235
Join Date: Jun 2011
Location: San Jose, CA
Programs: DL DM, HH Gold, SPG Gold, Hyatt Plat
Posts: 2,874
I've noticed this a few times now when searching for DL flight availability for upcoming trips a few days out (checking upgrade probability, etc). It will go from F/J 9 to some other number. Just checked it now for my Monday flight SFO-JFK, and the previous J9 dropped to J4. When I checked the seat map it still only shows 1 person in J. I also noticed every other flight had available fares maxing out at 4 both in F/J and in economy.
Is this something on DL end or EF? What's going on here? I can still go to the DL website and search for 9 seats and it does come back with available fares.
Is this something on DL end or EF? What's going on here? I can still go to the DL website and search for 9 seats and it does come back with available fares.
Feb 28, 2013 | 11:08 am
#236
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I've noticed this a few times now when searching for DL flight availability for upcoming trips a few days out (checking upgrade probability, etc). It will go from F/J 9 to some other number. Just checked it now for my Monday flight SFO-JFK, and the previous J9 dropped to J4. When I checked the seat map it still only shows 1 person in J. I also noticed every other flight had available fares maxing out at 4 both in F/J and in economy.
Is this something on DL end or EF? What's going on here? I can still go to the DL website and search for 9 seats and it does come back with available fares.
Is this something on DL end or EF? What's going on here? I can still go to the DL website and search for 9 seats and it does come back with available fares.
If you have questions about a specific Flight Availability search, please email the details to [email protected]
Feb 28, 2013 | 2:24 pm
#237
Join Date: Jun 2011
Location: San Jose, CA
Programs: DL DM, HH Gold, SPG Gold, Hyatt Plat
Posts: 2,874
Seat Maps are never a good indicator of how many tickets are available as you can have sold tickets without assigned seats as well as blocked seats.
If you have questions about a specific Flight Availability search, please email the details to [email protected]
If you have questions about a specific Flight Availability search, please email the details to [email protected]
Seeing it at J9 all week and then suddenly drop to J4 kind of spooked me, but in the end it seems to be either a glitch on DL's end reporting it or EF's end, not sure though.
Feb 28, 2013 | 4:11 pm
#238
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
The seat map was just anecdotal evidence which spurred me to look into it further (I didn't rely on that as proof). The odd thing is that ALL classes for ALL flights that I searched for Monday 3/4 on SFO-JFK for DL were maxing out at 4 instead of the normal 9. It's back to normal now. It's something that I have noticed happen a few times now, and then a few hours or minutes later it reverts back to maxing out at 9 for each fare.
Seeing it at J9 all week and then suddenly drop to J4 kind of spooked me, but in the end it seems to be either a glitch on DL's end reporting it or EF's end, not sure though.
Seeing it at J9 all week and then suddenly drop to J4 kind of spooked me, but in the end it seems to be either a glitch on DL's end reporting it or EF's end, not sure though.
Mar 3, 2013 | 7:14 pm
#239
Moderator, All Nippon Airways and Japan
Join Date: Sep 2005
Location: TYO
Programs: NH SFC (*G), JL JGC (OWS), AS MVP, WOH E, IHG SE
Posts: 3,920
I've been having trouble pulling up fare rules and routings on just about every city pair I've searched within the past few hours. Is there some kind of system outage?
Mar 3, 2013 | 7:59 pm
#240
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928