Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Nov 29, 2012 | 1:01 pm
#151
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
I believe "R" is the class code for coach-business class upgrades on a domestic 3-class flights. That code doesn't appear at all for tonight's flights--for example, AA 18 SFO-JFK, 11/29/12 10:30 PM.
Does that mean that there's no availability for coach to business upgrades, or am I misunderstanding something?
Thanks!
Does that mean that there's no availability for coach to business upgrades, or am I misunderstanding something?
Thanks!
C is the Business upgrade class using miles or E-Vip's (which is visible on ExpertFlyer). R is the upgrade class for 500-mile stickers and EXP status.
Dec 2, 2012 | 8:04 pm
#152
Join Date: Jul 2011
Posts: 1,657
Question re ExpertFlyer
I was trying to book two business class tickets on Alitalia (Z class). The flight I wanted had Z1 U1 (U being coach award inventory). So I booked one of each with the intent of moving up to Z if/when a space opened up.
But now that availability on that flight is U0 Z0, ExpertFlyer doesn't show the flight at all when I search the route. Is there a way to "force" it to show that flight, so I can set an alert for EF to e-mail me when Z1?
(Mods, wasn't sure where this should go; please move. Thanks.)
But now that availability on that flight is U0 Z0, ExpertFlyer doesn't show the flight at all when I search the route. Is there a way to "force" it to show that flight, so I can set an alert for EF to e-mail me when Z1?
(Mods, wasn't sure where this should go; please move. Thanks.)
Dec 2, 2012 | 9:01 pm
#154
Join Date: Jul 2011
Posts: 1,657
Doesn't seem to work. I'm looking for for the direct flight MXP-JFK. When I just search for Z, I see MXP-FCO-BOS-JFK.
When I search for Z and U, I see MXP-FCO-JFK.
But I still don't see MXP-JFK, the flight on which I currently have tix...
When I search for Z and U, I see MXP-FCO-JFK.
But I still don't see MXP-JFK, the flight on which I currently have tix...
Dec 2, 2012 | 9:52 pm
#155
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
As NYBanker noted, you have to add a regular fare class, like Y, to the Other Fare Class box in the Award search then the flight should show. Or just do a normal Flight Availability search and create your alert from there.
Dec 4, 2012 | 8:38 am
#157
Join Date: Feb 2010
Location: CLE
Programs: AA Exec Plat, Hilton Diamond, Hertz PC
Posts: 5,540
NOOG Question
Background: I am completely new to ExpertFlyer. I am trying to find availability in First or Biz using my decent pile of AA miles for travel on an example route: CLE-HKG around 21 MAR 12. When using the Awards & Upgrades tab, I put this in and the results come up that are confusing (to me). It shows CLE-LGA on AA4614 a CR7 as 4 Z's available -great! However, the next line down shows JFK-HGK (I'm fine with changing airports) on AA (CX) 6091, but nothing is on that line.
Question is: does this mean there is award space in F for all or only part of the itinerary?
I've read the extensive online help and cannot figure this out, please help.
Question is: does this mean there is award space in F for all or only part of the itinerary?
I've read the extensive online help and cannot figure this out, please help.
Dec 4, 2012 | 9:11 am
#158
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Background: I am completely new to ExpertFlyer. I am trying to find availability in First or Biz using my decent pile of AA miles for travel on an example route: CLE-HKG around 21 MAR 12. When using the Awards & Upgrades tab, I put this in and the results come up that are confusing (to me). It shows CLE-LGA on AA4614 a CR7 as 4 Z's available -great! However, the next line down shows JFK-HGK (I'm fine with changing airports) on AA (CX) 6091, but nothing is on that line.
Question is: does this mean there is award space in F for all or only part of the itinerary?
I've read the extensive online help and cannot figure this out, please help.
Question is: does this mean there is award space in F for all or only part of the itinerary?
I've read the extensive online help and cannot figure this out, please help.
American Award & Upgrade availability is not valid for codeshares.
When searching for award/upgrade inventory to a destination that AA doesn't fly to, it is best to only do the search for segments that AA itself operates, and not include the segments that it doesn't. This will insure the most accurate results.
Dec 4, 2012 | 9:32 am
#159
Join Date: Feb 2010
Location: CLE
Programs: AA Exec Plat, Hilton Diamond, Hertz PC
Posts: 5,540
Dec 7, 2012 | 10:54 am
#160
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,760
Inbound aircraft
Apologies if this has been asked before, but I wasn't able to find an answer after a few searches.
Is there any way to identify the inbound flight for an upcoming departure? For example, I'm flying LAXYYZ today on AC 796 but would love to check the status of the inbound flight.
Is there a way to do this on expertflyer? Thanks!
Is there any way to identify the inbound flight for an upcoming departure? For example, I'm flying LAXYYZ today on AC 796 but would love to check the status of the inbound flight.
Is there a way to do this on expertflyer? Thanks!
Dec 7, 2012 | 2:50 pm
#161
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Apologies if this has been asked before, but I wasn't able to find an answer after a few searches.
Is there any way to identify the inbound flight for an upcoming departure? For example, I'm flying LAXYYZ today on AC 796 but would love to check the status of the inbound flight.
Is there a way to do this on expertflyer? Thanks!
Is there any way to identify the inbound flight for an upcoming departure? For example, I'm flying LAXYYZ today on AC 796 but would love to check the status of the inbound flight.
Is there a way to do this on expertflyer? Thanks!
Dec 7, 2012 | 3:23 pm
#162
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,760
Dec 8, 2012 | 2:36 am
#163
Join Date: Apr 2001
Posts: 1,270
Hi, I'm having a problem with award alerts not working.
I setup two alterts for flight SU107 (LAX to SVO) for Dec 8th. One for "At least 1 in Business - Award (O)", and a second alert for "At least 1 in Economy - Award (X)".
I never got any alerts. Today I got nervous and used KVS to check and in fact there was availability for both O and X! I called and booked the award ticket.
Now KVS shows the O availability is gone but X is still available (X7 even). But in expertflyer when I click "Quick Check" for the my "At least 1 in Economy - Award (X)" alert it says "Your alert was successfully checked and did not locate availability."
What is going on? Why didn't my alert work?
thanks
I setup two alterts for flight SU107 (LAX to SVO) for Dec 8th. One for "At least 1 in Business - Award (O)", and a second alert for "At least 1 in Economy - Award (X)".
I never got any alerts. Today I got nervous and used KVS to check and in fact there was availability for both O and X! I called and booked the award ticket.
Now KVS shows the O availability is gone but X is still available (X7 even). But in expertflyer when I click "Quick Check" for the my "At least 1 in Economy - Award (X)" alert it says "Your alert was successfully checked and did not locate availability."
What is going on? Why didn't my alert work?
thanks
Dec 8, 2012 | 2:13 pm
#164
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
Results from ExpertFlyer.com
Code:
Awards & Upgrades Search
Departing LAX on 12/08/12 12:00 AM for SVO
Flying SU on booking class O X
Frequency
Flight Stops Depart Arrive Aircraft Reliability Class Description Code Seats
0 Connections
SU 107 0 LAX SVO 332 Su,M,W,F,Sa Business - Award O 1
12/08/12 3:45 PM 12/09/12 4:05 PM 59% / 36m Economy - Award X 7
If you have questions about specific alerts in the future, please email us so we can identify you quicker and find your alerts, thanks.