Hi, I'm having a problem with award alerts not working.

I setup two alterts for flight SU107 (LAX to SVO) for Dec 8th. One for "At least 1 in Business - Award (O)", and a second alert for "At least 1 in Economy - Award (X)".

I never got any alerts. Today I got nervous and used KVS to check and in fact there was availability for both O and X! I called and booked the award ticket.

Now KVS shows the O availability is gone but X is still available (X7 even). But in expertflyer when I click "Quick Check" for the my "At least 1 in Economy - Award (X)" alert it says "Your alert was successfully checked and did not locate availability."

What is going on? Why didn't my alert work?

thanks