Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
#121




Join Date: Jul 2004
Posts: 4,810
C released; jumping the queue and EF alerts
All - an upcoming flight of mine, 13 days out, released 7 seats into C at around 1015 EST. Naturally, I rang and grabbed one with an eVIP, likely jumping the queue in the process. It has now been four hours, seats are still available, and I have yet to receive an alert from Expertflyer. I know their systems are proprietary, but do they really scrape inventory this infrequently?
#122
FlyerTalk Evangelist
Join Date: Dec 2003
Location: STL
Programs: AA 2MM, AS MVP Gold, Hilton Diamond
Posts: 12,966
All - an upcoming flight of mine, 13 days out, released 7 seats into C at around 1015 EST. Naturally, I rang and grabbed one with an eVIP, likely jumping the queue in the process. It has now been four hours, seats are still available, and I have yet to receive an alert from Expertflyer. I know their systems are proprietary, but do they really scrape inventory this infrequently?
#123
FlyerTalk Evangelist


Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 34,038
http://www.flyertalk.com/forum/trave...sk-thread.html
I would think that the same thing applies here as indicated previously
http://www.flyertalk.com/forum/19663667-post2163.html
Cheers.
I would think that the same thing applies here as indicated previously
http://www.flyertalk.com/forum/19663667-post2163.html
Cheers.
Last edited by brp; Nov 13, 2012 at 12:40 pm
#124

Join Date: Dec 2004
Location: MIA/FLL
Programs: AA-EXP 2MM; Priority Club-Platinum
Posts: 270
Inadvertently I had two alerts for C for the same flight on 17 Nov. I got first notice before 7 a.m. this morning and checked at aa.com to find out my upgrade and reticketing were already underway. I got second notice around 10 a.m. to the second alert, saying the same five C seats were available.
Satisfied EF customer here.
Satisfied EF customer here.
#125




Join Date: Jul 2004
Posts: 4,810
Inadvertently I had two alerts for C for the same flight on 17 Nov. I got first notice before 7 a.m. this morning and checked at aa.com to find out my upgrade and reticketing were already underway. I got second notice around 10 a.m. to the second alert, saying the same five C seats were available.
Satisfied EF customer here.
Satisfied EF customer here.
#126
Join Date: Jun 2008
Location: MIA
Programs: AA EXP
Posts: 103
I just received my alert, 5 hours after I proactively re-ticketed. Don't get me wrong, I'm a satisfied EF customer and use it for more than just alerts. But I'm disappointed that 5 hours elapsed where intrepid travelers could have snagged all the seats. With 7 released that's not as big an issue as when just 1 or 2 are released. Oh well.
#127




Join Date: Jul 2004
Posts: 4,810
I never had any luck with the EF alerts... either I would be automatically upgraded from the waitlist prior to receiving an alert, or after checking upon getting an alert, 'C' availability would be back to zero. I'm sure others have had better luck, but that's been my experience.
#128
FlyerTalk Evangelist
Join Date: May 2001
Location: LAX; AA EXP, MM; HH Gold
Posts: 31,789
One thing I've never seen addressed is how quickly AA assigns C (or A) to those on the waitlist. Is there a one minute delay between release of inventory and processing of your upgrade? Or 10 minutes? Or an hour? I don't think that's ever been answered here.
Exactly. If you search EF and find C inventory and you call AA on behalf of a nonelite or Gold and you're able to confirm the upgrade on the phone, that would cause me to suspect that maybe you jumped the queue. But in your situation this morning, you're an EXP and probably pretty high on the waitlist. So I don't see anything to suggest that you jumped the line this morning.
#129
Moderator: American AAdvantage




Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT EXP; HH LT Diamond, Matre-plongeur des Muccis
Posts: 62,948
Moderator action
Please continue ExpertFlyer discussions in the appropriate thread, linked to previously - where this discussion has been merged.
Thanks,
JDiver, Senior Moderator
Thanks,
JDiver, Senior Moderator
http://www.flyertalk.com/forum/trave...sk-thread.html
I would think that the same thing applies here as indicated previously
http://www.flyertalk.com/forum/19663667-post2163.html
Cheers.
I would think that the same thing applies here as indicated previously
http://www.flyertalk.com/forum/19663667-post2163.html
Cheers.
Last edited by JDiver; Nov 13, 2012 at 2:37 pm
#131




Join Date: Jul 2004
Posts: 4,810
How do you know when the C inventory was released? Did you search EF at 1010 and then again at 1015? And how do you know that it was exactly 7? AA inventory maxes at 7 in any bucket, so it could have been 8 or more, no?
I'm not seeing anything to support a suspicion that you jumped the queue. Unless you know that you were not next up on the waitlist, what evidence do we have? For all we know, you rang AA immediately prior to its automated system allocating one of the (at least 7) seats to you.
One thing I've never seen addressed is how quickly AA assigns C (or A) to those on the waitlist. Is there a one minute delay between release of inventory and processing of your upgrade? Or 10 minutes? Or an hour? I don't think that's ever been answered here.
Exactly. If you search EF and find C inventory and you call AA on behalf of a nonelite or Gold and you're able to confirm the upgrade on the phone, that would cause me to suspect that maybe you jumped the queue. But in your situation this morning, you're an EXP and probably pretty high on the waitlist. So I don't see anything to suggest that you jumped the line this morning.
I'm not seeing anything to support a suspicion that you jumped the queue. Unless you know that you were not next up on the waitlist, what evidence do we have? For all we know, you rang AA immediately prior to its automated system allocating one of the (at least 7) seats to you.
One thing I've never seen addressed is how quickly AA assigns C (or A) to those on the waitlist. Is there a one minute delay between release of inventory and processing of your upgrade? Or 10 minutes? Or an hour? I don't think that's ever been answered here.
Exactly. If you search EF and find C inventory and you call AA on behalf of a nonelite or Gold and you're able to confirm the upgrade on the phone, that would cause me to suspect that maybe you jumped the queue. But in your situation this morning, you're an EXP and probably pretty high on the waitlist. So I don't see anything to suggest that you jumped the line this morning.
Based on recent experience, I've been on the WL and had C hanging out there for up to two hours, before I had the time to call in. On a London flight last winter, my non-status wife was on the WL and 1 C seat was made available...hung for at least an hour before we called and grabbed it.
In today's case, I wasn't waitlisted for C, I was waitlisted for a 500-miler (this is for a transcon). So 7 seats became available for upgrades, I have no idea if there were passengers WL'd to burn an eVIP. My hunch is there were, but I agree we have no reason to verify.
Based on my experience, the lag between release and WL clearing may be significant.
#132
Company Representative - ExpertFlyer


Join Date: Jan 2005
Posts: 2,927
All - an upcoming flight of mine, 13 days out, released 7 seats into C at around 1015 EST. Naturally, I rang and grabbed one with an eVIP, likely jumping the queue in the process. It has now been four hours, seats are still available, and I have yet to receive an alert from Expertflyer. I know their systems are proprietary, but do they really scrape inventory this infrequently?
Inadvertently I had two alerts for C for the same flight on 17 Nov. I got first notice before 7 a.m. this morning and checked at aa.com to find out my upgrade and reticketing were already underway. I got second notice around 10 a.m. to the second alert, saying the same five C seats were available.
Satisfied EF customer here.
Satisfied EF customer here.
- It checks, at a minimum, several times a day, more so the closer the departure date/time gets.
- It was not designed to check constantly (that would be very costly), it was however designed to check consistently around the clock as most people wont do that.
- If you set an alert but are also checking yourself and find inventory before the alert does, thats great, one can complement the other.
- If there is an automated sweep of upgrade inventory by the airline where the inventory is only available for a brief period of time, it is likely you will be automatically upgraded before you are alerted by ExpertFlyer. If the airline sweep uses all of the inventory, then you naturally wont be alerted.
- If you perform a manual Award & Upgrade search on ExpertFlyer and it shows available inventory that you have set an alert for, you may be wondering if the alert is set correctly. To check, go to the View Saved Alerts page and click the Quick Check button for the alert. If it notes that there is available inventory, then the alert is created correctly and the system will email you on the next check of your alert.
Any other questions feel free to send us an email, thanks.
#133
FlyerTalk Evangelist




Join Date: Apr 2001
Location: NYC
Posts: 27,887
I never had any luck with the EF alerts... either I would be automatically upgraded from the waitlist prior to receiving an alert, or after checking upon getting an alert, 'C' availability would be back to zero. I'm sure others have had better luck, but that's been my experience.
And by the way, I actually find EF alerts more valuable for non-upgrade situations, where you can't waitlist directly with the airline. I use it a lot for revenue fares, perhaps to notify me when "I" inventory opens so I can grab that $2k business class fare to Europe, or when "O" inventory opens so I can get that $89 ticket to Miami. Or even on the reverse -- I can have it notify me when "O" inventory drops below, say, 5, signaling that I should probably buy my ticket now. You can also use it for flight award inventory (Z/U/T) either to alert you when you can go and book your honeymoon to Hawaii, or when you can switch from the early morning JFK-LHR flight to one of the redeyes.
On United (previously Continental) it was very handy for doing confirmed flight changes, which have to be booked in the original inventory class. Even on a rather full flight, the cheap classes would often open up a few hours prior to departure, and I was quite frequently able to make the change promptly thanks to an EF alert. You could probably use this on AA too, looking for the appropriate inventory (I think any CFC comes out of E or G or something).
#134




Join Date: Jul 2004
Posts: 4,810
I never had any luck with the EF alerts... either I would be automatically upgraded from the waitlist prior to receiving an alert, or after checking upon getting an alert, 'C' availability would be back to zero. I'm sure others have had better luck, but that's been my experience.




