Dec 3, 2016, 9:22 am
Last edit by: WineCountryUA
Access to Polaris lounges (source):
Hour 6:00 a.m. – 9:00 p.m. daily
A la carte dining, last seating 8 p. m.
United flights with the premium cabin class listed as 'Polaris Business' qualify for deaparture, connecting and arrival of a United Polaris flight.
UA premium cabin flights not marketed as Polaris, such as Domestic First or International Business (Canada, Mexico, Caribbean, Central America, northern South America, ... ) are not eligible for Polaris lounge access.
For partner, Business or International First, access only at departure airport and same destination restrictions as UA (roughly at least 8+ hours long haul international - TATL, TPAC, yes any UA Polaris destination but no trans-border).
No Guests (except 1 guest for International First partner flights)
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International T5 ORD partner *G lounges
Hour 6:00 a.m. – 9:00 p.m. daily
A la carte dining, last seating 8 p. m.
United flights with the premium cabin class listed as 'Polaris Business' qualify for deaparture, connecting and arrival of a United Polaris flight.
UA premium cabin flights not marketed as Polaris, such as Domestic First or International Business (Canada, Mexico, Caribbean, Central America, northern South America, ... ) are not eligible for Polaris lounge access.
For partner, Business or International First, access only at departure airport and same destination restrictions as UA (roughly at least 8+ hours long haul international - TATL, TPAC, yes any UA Polaris destination but no trans-border).
No Guests (except 1 guest for International First partner flights)
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Polaris Lounge Roadmap 2017-2018 (wiki) (thread)
EWR Polaris lounge -- Reviews, Experiences, Q&A, ...
IAD Polaris lounge -- Reviews, Experiences, Q&A, ...
IAH Polaris lounge (E11/12 - top fl) -- Reviews, Experiences, Q&A, ...
SFO Polaris Lounge -- Reviews, Experiences, Q&A, ...
LAX Polaris Lounge -- Reviews, Experiences, Q&A, ...
United Polaris-New Business Class seats & inflight service and new Polaris Lounges (wiki) (thread)}
Consolidated "Polaris Lounge Access Questions" Thread
International T5 ORD partner *G lounges
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Mar 28, 2017, 6:51 pm
#376
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,346
I flew EWRDUB on Friday, then DUBEWR on Sunday in Polaris connecting onward thru ORD. I mistakenly pulled out the EWRDUB boarding pass (I was looking at it upside down when I took it out of my bag) and handed it at the entrance and then at the desk. They scanned it and waved me onward. It wasn't until I sat down and went to put the BP back in my bag did I realize my error and was actually shocked that 1) no one paid attention to the date on the BP, or 2) the computer didn't prompt the agent with some sort of error message.
-RM
Mar 28, 2017, 7:49 pm
#377
Join Date: Mar 2014
Programs: Mileage Plus Global Services 2MM
Posts: 1,201
This! Talked to a server who said the kitchen staff prepares everything to order, so turnaround times are stretched out. As a result, they don't want to add more tables and exacerbate the situation. They continue to learn, as they have only been open 4 months. Personally, I think they did a great job on all of my visits.
Mar 28, 2017, 7:55 pm
#378
Join Date: Nov 2001
Location: Cleveland, Ohio, USA
Programs: UA PM, DL PM, Bonvoy Titanium, HH Gold
Posts: 1,293
Had a 5 hour layover yesterday at ORD and was able to take advantage of both breakfast and lunch. Definitely an amazing improvement over the normal UC. Food was fantastic and service was stellar. Can't wait to go back.
Mar 28, 2017, 10:09 pm
#379
Join Date: Mar 2013
Posts: 363
Your GS status or status as low as *A Gold
Just wondering if there's any hope for a GS to access the Polaris lounge while connecting in ORD from a longhaul in *A "J" to UA domestic "F". Policy says no. Just wondering what reality says.
PS - I'm totally OK if the answer is no. Not going to throw a tantrum or anything
-RM
PS - I'm totally OK if the answer is no. Not going to throw a tantrum or anything
-RM
Mar 30, 2017, 2:26 pm
#380
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
Yesterday I spent 6 hours in the ORD Polaris Lounge. Found a good seat in one of the cubicles. Question is: If you want to eat at one of the tables, are you supposed to take your luggage with you and risk not finding a place to sit after your meal? Or can you leave your things in the cubicle and feel selfish that you are occupying two spots? I guess I should have posted this question yesterday when I was facing this dilemma but hopefully I will manage to fly Polaris again.
Need to add that I did not eat at the table.
Need to add that I did not eat at the table.
Last edited by StuckinITH; Mar 30, 2017 at 2:42 pm Reason: Add information
Mar 30, 2017, 2:30 pm
#381
FlyerTalk Evangelist
Join Date: Aug 2005
Location: Chicago
Posts: 11,513
Mar 31, 2017, 12:33 pm
#382
Join Date: May 2006
Location: DC
Programs: AA Exec Plat, Hyatt Globalist, Hilton Diamond, Marriott Plat
Posts: 597
Quick question (think I already know the answer). 1k flying first NAS-ORD-DCA. Assuming I cannot use Polaris Lounge because I'm flying UA not an SA flight? I see that SA international can use Polaris Lounge. Thanks for any confirmation.
Mar 31, 2017, 1:00 pm
#383
Moderator: United Airlines
Original Poster
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,861
*A passengers need to be departing in a *A {international} premium cabin.
See the thread's wiki.
Apr 1, 2017, 11:12 am
#384
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA Global Services 3.2 MM, Marriott Bonvoy Lifetime Titanium Elite, AA Exec Plat
Posts: 2,506
Apr 2, 2017, 10:08 am
#386
Join Date: May 2006
Location: STL
Programs: UA Platinum, AA Platinum Pro, Marriott Platinum
Posts: 1,429
Perhaps the lounge entry system is sophisticated enough to read all your segments in the same PNR, not just the specific segment for that boarding pass, even though you provided an already-flown boarding pass (which has the same PNR as your currently active segment).
I'm pretty sure you can't produce one for a fully domestic itinerary (accidentally) and still get in.
I'm pretty sure you can't produce one for a fully domestic itinerary (accidentally) and still get in.
But I was ticketed DUBEWR on one PNR and EWRORDSTL on another not linked together PNR.
Last edited by WineCountryUA; Apr 2, 2017 at 11:11 am Reason: merging consecutive posts by same member -- please use multi-quote
Apr 2, 2017, 12:38 pm
#387
Join Date: Feb 2010
Location: CLE
Programs: AA Exec Plat, Hilton Diamond, Hertz PC
Posts: 5,538
Oddly, on The Points Guy there is a totally different menu--
ETA: Same menu, I guess, just a much more reader-friendly style.
ETA: Same menu, I guess, just a much more reader-friendly style.
Last edited by Surface Interval; Apr 2, 2017 at 12:54 pm
Apr 3, 2017, 2:03 pm
#388
Join Date: Dec 2004
Location: BOS<>NYC<>BKK
Programs: UA 4.3MM LT-GS; AA1MM; Amtrak SE; MAR LT TITAN; PC Plat; HIL DIA; HYA GLOB
Posts: 4,393
My fourth visit to the ORD PL, and second time taking a shower (first time was two weeks ago). In the shower room there is now a plastic bucket, with a hand-written note in magic marker on it, "Tipping is appreciated. Thank you."
The United GFLs and Clubs never encouraged tipping to the shower staff. I asked a UA club employee about it, and she said, "Those staff are outsourced, so they can do what they want. That's not true in the legacy United Clubs."
The United GFLs and Clubs never encouraged tipping to the shower staff. I asked a UA club employee about it, and she said, "Those staff are outsourced, so they can do what they want. That's not true in the legacy United Clubs."
Apr 3, 2017, 2:37 pm
#389
Join Date: Apr 2013
Location: NYC/WAS
Programs: UA GS, AA EXP, DL '90s PM, now FK (Flying Kettle)
Posts: 541
My fourth visit to the ORD PL, and second time taking a shower (first time was two weeks ago). In the shower room there is now a plastic bucket, with a hand-written note in magic marker on it, "Tipping is appreciated. Thank you."
The United GFLs and Clubs never encouraged tipping to the shower staff. I asked a UA club employee about it, and she said, "Those staff are outsourced, so they can do what they want. That's not true in the legacy United Clubs."
The United GFLs and Clubs never encouraged tipping to the shower staff. I asked a UA club employee about it, and she said, "Those staff are outsourced, so they can do what they want. That's not true in the legacy United Clubs."
Does the restaurant staff expect tips as well?
Apr 3, 2017, 3:18 pm
#390
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,437
n the menus...
