QR Interlining (Baggage)

Old Jan 5, 2018, 3:58 pm
  #151  
 
Join Date: Dec 2016
Programs: BA Gold
Posts: 481
Originally Posted by zat_dude
Sharing my experiences from the BKK-SOF return with a separate connection to LHR. The check-in staff in Thailand tagged my bags through to LHR without any issue.

After disembarking, and despite the signage for connecting passengers, we were herded together with arrival passengers through passport control. At this stage I got a funny feeling and decided to stick around near the baggage carousel for a few minutes and sure enough our bags were on there. Not seeing any official staff besides customs I decided to proceed to the arrivals/departures hall and re-check bags with BA.
That's interesting. This is despite the baggage tags saying DOH-SOF-LHR with the BA flight number on the LHR leg? On the two occasions I have tried to interline baggage (once BKK-DOH-OSL-LHR and another time HKT-DOH-HEL-LHR) it has failed to arrive despite the baggage being correctly tagged. However, on both occasions the bags got stuck at Doha rather than completing the Qatar sectors (or at least that's what I was told at LHR) and were delivered to me after less than 24 hours. I now only attempt interlining if there is nothing crucial in the baggage, and sometimes deliberately if they are heavy bags in the hope that they get delivered to my door instead for free rather than carrying them on the tube (albeit a little delayed!)
nilsfr69 likes this.
doctoravios is offline  
Old Jan 5, 2018, 6:38 pm
  #152  
FlyerTalk Evangelist
 
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA EXP, LT PLT; QR PLT; Bonvoy LT TIT
Posts: 12,615
Originally Posted by doctoravios
That's interesting. This is despite the baggage tags saying DOH-SOF-LHR with the BA flight number on the LHR leg?
It happens. I distinctly recall a few years ago at AA DFW bag claim seeing a bag on the floor at a carousel tagged XXX-DFW-YYY (and YYY was a Caribbean island/resort destination). I went to the baggage desk and pointed it out to the AA staffer sitting behind the desk (after distracting him from the video game he was playing on his phone). His response? "Yeah, OK." And he went back to his video game. That's someone's vacation ruined.
Dr. HFH is offline  
Old Jan 5, 2018, 7:34 pm
  #153  
 
Join Date: Mar 2011
Location: London
Programs: HH S*G SPG FPC
Posts: 30
Originally Posted by zat_dude
Sharing my experiences from the BKK-SOF return with a separate connection to LHR. The check-in staff in Thailand tagged my bags through to LHR without any issue.

After disembarking, and despite the signage for connecting passengers, we were herded together with arrival passengers through passport control. At this stage I got a funny feeling and decided to stick around near the baggage carousel for a few minutes and sure enough our bags were on there. Not seeing any official staff besides customs I decided to proceed to the arrivals/departures hall and re-check bags with BA.
thanks zat_dude. Yea this is what I was concerned about. I know that there is specific clear examples previously from 2016-2017 about Qatar having confirmed they will interline. But now with their responses I am not sure if they have changed their stance.
redkitty is offline  
Old Jan 5, 2018, 7:39 pm
  #154  
 
Join Date: Mar 2011
Location: London
Programs: HH S*G SPG FPC
Posts: 30
Originally Posted by Professional Bum
My flight in May will be MNL-DOH-MAD on QR and then MAD-SVQ on IB (operated by Iberia Express). These two are on separate PNRs. I also have a 3 hour connection time in MAD. I tried to ask both QR and IB if I could through check my luggage to SVQ.

QR: As we have noted that you are holding reservations on 2 separate tickets, we strongly recommend that you liaise with the Qatar Airways local office at the point of embarkation way in advance. Our colleagues at the local airport office will be in a better position to advise you if your baggage can be through checked to your final destination.

IB: When dealing with different reservations, it will be necessary to pick up your suitcase in Madrid and re-pass control to board your flight to Seville.

thanks Professional Bum. The official response I got from Qatar was your luggage will be dropped off to the final destination in your ticket which is ARN.
redkitty is offline  
Old Jan 5, 2018, 7:44 pm
  #155  
 
Join Date: Mar 2011
Location: London
Programs: HH S*G SPG FPC
Posts: 30
Originally Posted by doctoravios
That's interesting. This is despite the baggage tags saying DOH-SOF-LHR with the BA flight number on the LHR leg? On the two occasions I have tried to interline baggage (once BKK-DOH-OSL-LHR and another time HKT-DOH-HEL-LHR) it has failed to arrive despite the baggage being correctly tagged. However, on both occasions the bags got stuck at Doha rather than completing the Qatar sectors (or at least that's what I was told at LHR) and were delivered to me after less than 24 hours. I now only attempt interlining if there is nothing crucial in the baggage, and sometimes deliberately if they are heavy bags in the hope that they get delivered to my door instead for free rather than carrying them on the tube (albeit a little delayed!)
thanks doctoravios I agree if it was tagged but didnt arrive, it will probably eventually arrive and as you said delivered late to your door. My concern is more if QR have officially changed their policy about interlining but done so quietly and their staff dont allow it to be tagged to LHR. Which means I need to plan to have enough time to do the whole in and out again thing at ARN.
redkitty is offline  
Old Jan 5, 2018, 8:25 pm
  #156  
 
Join Date: Nov 2017
Location: Berlin
Programs: BAEC Gold
Posts: 484
Originally Posted by doctoravios
I now only attempt interlining if there is nothing crucial in the baggage, and sometimes deliberately if they are heavy bags in the hope that they get delivered to my door instead for free rather than carrying them on the tube (albeit a little delayed!)
Ha! Gaming the system What a great idea, thanks for that tip.
nilsfr69 is offline  
Old Jan 5, 2018, 10:20 pm
  #157  
 
Join Date: Oct 2017
Posts: 98
Originally Posted by Professional Bum
My flight in May will be MNL-DOH-MAD on QR and then MAD-SVQ on IB (operated by Iberia Express). These two are on separate PNRs. I also have a 3 hour connection time in MAD. I tried to ask both QR and IB if I could through check my luggage to SVQ.

QR: As we have noted that you are holding reservations on 2 separate tickets, we strongly recommend that you liaise with the Qatar Airways local office at the point of embarkation way in advance. Our colleagues at the local airport office will be in a better position to advise you if your baggage can be through checked to your final destination.

IB: When dealing with different reservations, it will be necessary to pick up your suitcase in Madrid and re-pass control to board your flight to Seville.

Originally Posted by redkitty


thanks Professional Bum. The official response I got from Qatar was your luggage will be dropped off to the final destination in your ticket which is ARN.
I called the local office of Qatar Airways 5 minutes ago and I was told that they will not through check my luggage.
Professional Bum is offline  
Old Jan 5, 2018, 11:45 pm
  #158  
R2
 
Join Date: Mar 2000
Posts: 933
Originally Posted by doctoravios
That's interesting. This is despite the baggage tags saying DOH-SOF-LHR with the BA flight number on the LHR leg? On the two occasions I have tried to interline baggage (once BKK-DOH-OSL-LHR and another time HKT-DOH-HEL-LHR) it has failed to arrive despite the baggage being correctly tagged. However, on both occasions the bags got stuck at Doha rather than completing the Qatar sectors (or at least that's what I was told at LHR) and were delivered to me after less than 24 hours. I now only attempt interlining if there is nothing crucial in the baggage, and sometimes deliberately if they are heavy bags in the hope that they get delivered to my door instead for free rather than carrying them on the tube (albeit a little delayed!)
I often travel on separate tickets, separate PNRs. If I successfully get my baggage tagged through to my final destination I always go to the transfer desk to show the baggage tag and ask them to confirm that my baggage is ok in the system and will travelling with me on the same flight. I often repeat this at the gate. IME this greatly reduces the risk of baggage being left behind.
orbitmic likes this.
R2 is offline  
Old Jan 6, 2018, 12:34 am
  #159  
 
Join Date: Nov 2017
Location: Berlin
Programs: BAEC Gold
Posts: 484
When AirBerlin was still around, the FA at TransferDesk in MUC told me I MUST do this, otherwise my luggage would forever enjoy an endless luggage system ride in the dark undergrounds of MUC.
They (AB) need to connect my luggage tag in the system with their ticket system... bla bla something.
nilsfr69 is offline  
Old Jan 6, 2018, 1:57 am
  #160  
 
Join Date: Dec 2011
Location: DWC
Programs: OWS, *A G
Posts: 626
Originally Posted by redkitty

thanks zat_dude. Yea this is what I was concerned about. I know that there is specific clear examples previously from 2016-2017 about Qatar having confirmed they will interline. But now with their responses I am not sure if they have changed their stance.

I managed to talk to the guy in charge of QR ops (at the ground handling agent) and he profoundly apologised and confirmed SOF luggage handling is completely manual and the baggage handlers are not used to transfer pax - they simply failed to check the baggage tag. He suggested next time we alert someone official within the luggage hall and they would take care of the onforwarding.

This guy named Boris was very helpful. He said he could take the bags back (they were checking in for the SOF-DOH departure) but since they had QR tags he said he would genuinely be afraid the baggage handlers might load it on the QR plane At this point we agreed best course of action is to wait for the BA check in desks to open and re-tag the bags

With 3 hours between the flights this was not an issue but in the future I will probably avoid ex-SOF itineraries.

Last edited by zat_dude; Jan 6, 2018 at 1:58 am Reason: typo
zat_dude is offline  
Old Jan 6, 2018, 2:04 am
  #161  
 
Join Date: Oct 2015
Location: UK
Programs: BA EC
Posts: 524
I tried HKG DOH BRU LHR FRA recently, HKG to BRU on QR PNR and BRU to FRA on BA PNR. It was ok for the hkg ground staff to check through my luggage after a few phone call. I reconfirmed with the gate agent at DOH BRU and LHR if my bag was loaded with an affirmative answer. Yet, upon arrival FRA my bag didnt appear. I was told my bad was left in Doha. The bag appeared after 3 days in my hotel.
neofung is offline  
Old Jan 6, 2018, 9:15 am
  #162  
 
Join Date: Dec 2016
Programs: BA Gold
Posts: 481
Originally Posted by neofung
I tried HKG DOH BRU LHR FRA recently, HKG to BRU on QR PNR and BRU to FRA on BA PNR. It was ok for the hkg ground staff to check through my luggage after a few phone call. I reconfirmed with the gate agent at DOH BRU and LHR if my bag was loaded with an affirmative answer. Yet, upon arrival FRA my bag didnt appear. I was told my bad was left in Doha. The bag appeared after 3 days in my hotel.
That's what I don't understand because I was also told on both occasions my bags didn't arrive in Heathrow because that they got stuck in Doha and so would not have even made it to Oslo or Helsinki (where I had been connecting to BA flights from QR). I am not sure if this is because the bags were sitting in Oslo/Helsinki and hadn't been tracked at that point or if they were genuinely still in Doha and placed on a direct Doha-London flight. I hadn't checked that they had arrived and been transferred at Oslo/Helsinki so I am not sure what they would have said to me if I'd asked them. But it seems from your experience that even if you check on the system and it shows they are loaded, it isn't a guarantee that they will arrive. Perhaps this also depends on the airport and some are better at connecting baggage between different carriers than others.
doctoravios is offline  
Old Jan 6, 2018, 10:25 am
  #163  
 
Join Date: Nov 2017
Location: Berlin
Programs: BAEC Gold
Posts: 484
Why in Heavens Name is a Barcode on it? It's supposed to be computer scan/readable. Especially in Doha I would think its all computerized
nilsfr69 is offline  
Old Jan 6, 2018, 10:54 am
  #164  
 
Join Date: Apr 2012
Posts: 3,944
nilsfr69 for barcodes to be of any use they need to be read!
It certainly appears that the quality and efficiency of baggage handling appears to be falling, esoecially at DOH.
remdk is offline  
Old Jan 6, 2018, 11:40 am
  #165  
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
 
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GfL+CCR, Aclub Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,129
Originally Posted by R2
I often travel on separate tickets, separate PNRs. If I successfully get my baggage tagged through to my final destination I always go to the transfer desk to show the baggage tag and ask them to confirm that my baggage is ok in the system and will travelling with me on the same flight. I often repeat this at the gate. IME this greatly reduces the risk of baggage being left behind.
that is indeed what one should always do in those cases ^
orbitmic is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.