Originally Posted by TGLoyalty

Stayed here recently in a Mayfair Grand Room having had a 1 category upgrade from a Deluxe.

The good - 2 drinks instead of one (so many properties are tight and it included some good cocktails), I like the room decor and seems to have been done to a decent standard.

the bar area is well done, drinks are great and food isn’t bad either all at pretty reasonable prices for a central London hotel. The staff and bellmen etc are all very nice.

breakfast is ok for those that don’t have it included or comp’d (continental with hot buffet at £25 each and a few choices of cooked to order for an extra £10 I think)

The bad

For some bizarre reason unknown to me they seem to think I wanted a twin the room even though I booked a one bed and I can’t see an option on app or website to change the bed type before a stay just floor, lift proximity and smoking/non - any ideas to see where they think I’ve set this preference On my account and to change it would be appreciated.

Anyway they said they can push together and make them into a king as it’s the only one in this category left (skeptical but agreed as they were adamant it’s my account that says this). We left for a couple of hours so they could change it while I was out someone turned up half did it then left with duvet/pillows etc placed all over the room.



We then return to have to wait for it all to be done and it means we are 30 mins late for dinner and are then sat around for a further 45 mins waiting for a table to now be free. (they offered breakfast as service recovery which I accepted in hindsight I should’ve asked for club access as we aren’t morning people and didn’t use breakfast on the second morning). I wouldn’t have actually minded if they didn’t do at all as atleast we could’ve got ready etc then called them to do it while we were out again.

However, as expected this solution is rubbish because the mattress topper is clearly too small to cover the whole of both beds and as expected where the two mattresses meet isn’t comfortable as the topper isn’t very thick.

The bathroom is tiny and I mean tiny though as I said about the room done to a decent standard.

Originally Posted by Atacama40

Had couple stays in December and service has been first class. As a past PL sceptic I should say I've had nothing but first class service, upgrades and attention the last 24 months.

Originally Posted by TGLoyalty

You can see the pic above this wasn’t just some excuse to find fault with any little thing and get a better upgrade. Duvets/pillows on the two tables, bed without sheets and pillows on the luggage rack/seat. I could have just moved them and got on with it but who pays £500 a night (I used my 2-4-1) to end up in situations like this. At no point while I was on the phone to front desk waiting for someone to come and fix it did they say I have something higher to move to you to straight away.

There were offers to move is to another room of a lower category to get ready (waste of time as we move everything take stuff out of bags then move back?)

I know it’s not the same location but if I was actually paying £400+ a night I’d be booking at FS ten trinity where the rooms and service actually is top class.

Originally Posted by Atacama40

Hi TGLoyalty, apols, my at speed jot down was not to undermine your comment about experience, far from. Was purely a reflection that I used to be more than harsh on PL in years gone by. Have to plead guilty to being ruined by pretty well all IC's over 25+ years but always felt a bit overlooked at PL. The last few years it's been significantly better and recent stays I feel like I belong now :-) .... think my RA ego has been preened and restored! Not a slight on your experience which you are right to comment on.

Originally Posted by TGLoyalty

no need for apols I also didn’t mean to make it sound like I was taking offence to your post. Rather just commenting it’s times like this when you actually test service levels and for me this failed miserably.

Also there is no where on the website/app for you to change your bed preference (anymore) so I have to put a special request note to say I actually want a one bed room I reserved when booking my stay and not a twin regardless of what my account says, though I’ve asked for that to be escalated with IHG and removed.

Originally Posted by Atacama40

I'm sure regulars will know but the club lounge is closed at IC PL from 1st Jan through 27th/28th Jan. They will provide club lounge service down in the bar/Wellington area.

All the old dark wood coming out, check in desk moving ... get the impression it's a fairly extensive mod although retaining the same basic geometry which is more than good anyway.

Had couple stays in December and service has been first class. As a past PL sceptic I should say I've had nothing but first class service, upgrades and attention the last 24 months.

Originally Posted by stimpy

Good news. Does anyone know if they will give Club to RA's on award stays after the club renovation?

Originally Posted by DonPedro

Hi all - any experiences of the “club experience” here while the lounge is closed?

Originally Posted by Brostman

Anyone heard when London Park Lane will re-open? Waiting on refund for cancelled stay scheduled for end of May, and was told by IHG central that refund has to be initiated by the hotel.

Originally Posted by Brostman

Anyone heard when London Park Lane will re-open? Waiting on refund for cancelled stay scheduled for end of May, and was told by IHG central that refund has to be initiated by the hotel.

Originally Posted by est-gratuite

Intercontinental Park Lane re-opening from 21 September.
Accepting bookings already.